Sikorsky Aircraft, leader in design and manufacture of advanced helicopters, will use SPSS Predictive Analytics software to predict maintenance needs driving customer satisfaction and aircraft safety in its helicopter fleets. ...
... "Sikorsky offers customers various maintenance assurance programs to help improve aircraft availability and operate their fleet at a known cost. Included in this offering is the Total Assurance Program (TAP), covering up to 98 percent of costs related to parts and services. The organization sought a software solution to help identify and predict equipment maintenance for helicopter customers, ultimately increasing customer satisfaction. Sikorsky selected SPSS Predictive Analytics text mining and data mining software and its Predictive Analytics enterprise-wide enabling platform to analyze helicopter and pilot data collected by the aircraft health and usage monitoring system and flight maintenance log records. " ...
Via SPSS:
Predictive AnalyticsUPDATE 4/28/2008: Here's another example of company that uses service innovation to drive customer differentiation: Rolls Royce. ...
Service Innovation: "Spohrer says he was told at a meeting, don't buy the engines. Instead, they buy a service level agreement and a service, so that every time a plane lands Rolls Royce technicians work to improve the engine's performance from a command centre that knows where all the engines are and at what altitude."
Labels: assurance, customer-satisfaction, maintenance, predictive-analytics, predictive-maintenance, program-management, sikorsky-aircraft, software-for-six-sigma, spss
