Healthcare exemplars share a passion for quality, innovation, and performance excellence and embrace statistical software to enable their analytics. …
… “Two of this year’s recipients, Henry Ford Health System of Detroit, Mich., and Schneck Medical Center of Seymour, Ind., are Minitab customers. Both organizations consistently exceeded top health care performance
levels throughout 2011 in categories such as patient satisfaction and financial wellness.” …
Via Minitab: Release.
Henry Ford Health System was recognized for integrating entrepreneurship into the health care process. Innovation projects were focused on patient safety and creating a culture of zero defects. …
Henry Ford Health System Recognition: “Henry Ford Health System has been named a 2011 Malcolm Baldrige National Quality Award recipient, one of the most prestigious national awards for performance excellence. Henry Ford was one of only four 2011 recipients and the only organization in Michigan. An award ceremony is planned for April 2012.”
Schneck Medical Center is recognized for their customer focus, where the patient comes first, enabling leadership in patient safety, satisfaction, and the customer experience. …
Schneck Recognition: “At the forefront of Schneck’s commitment to excellence is the Patient First Culture. This initiative has resulted in numerous advances in clinical outcomes, patient safety enhancements, and organizational and customer service improvements.”
Baldrige Healthcare Sector.
Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses and expanded in 1998 to include education and health care. This year, nonprofit organizations, including charities, trade and professional associations, and government agencies, will be eligible to receive a Baldrige Award. The award promotes excellence in organizational performance, recognizes the achievements and results of U.S. organizations, and publicizes successful performance strategies. The award may be presented to five types of organizations: manufacturers, service companies, small businesses, education organizations, and health care organizations. The award is not given for specific products or services. Since 1988, 90 organizations have received Baldrige Awards.