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The Sixth Sigma: Achieve Breakthrough Performance Using Six Sigma

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Friday, July 23, 2004




Lean Six Sigma Efficiency: Xerox Reports Earnings of 21 Cents Per Share; Raises Full-Year ...

From Business Wire (press release), CA ... deploying Xerox's proprietary DocuShare(R) software for Web-based editing and archiving of critical corporate documents, and applying Lean Six Sigma tools to ...

" ... Xerox continued to fortify its portfolio of office products with new offerings like the Phaser(R) 6100 color printer, the Phaser 3130 monochrome printer and the WorkCentre(R) M20 and M20i multifunction devices, all of which launched in the second quarter. Installs of Xerox office monochrome systems were up 25 percent in the second quarter due to continued strong demand from small and midsized businesses for the Xerox WorkCentre desktop multifunction devices. Office color multifunction installs grew 40 percent and office color printing installs were up 54 percent driven by continued positive momentum from the Phaser line of solid ink and laser printers ... "


Xerox will focus on precise execution to build equipment revenue growth and market share, accelerate productivity improvements through the deployment of Six Sigma, leverage cash flow through the disciplined management of the balance sheet, and motivate and develop employees. By 2005, Xerox's objectives are to achieve annual revenue growth of around 5 percent, gross margins above 40 percent, and selling and administrative costs in the low 20 percent range. Research and development investments are expected to remain at 5 percent to 6 percent of revenue. In total, this will contribute to 11 percent to 12 percent return on sales. Xerox strategies will continue to be anchored by advanced imaging and document systems; solutions that tailor Xerox devices to solve customer problems or improve document-related work processes; and services that couple technology with document, content and knowledge management expertise.

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