Balanced Scorecard: Guide To BSC

From US Department of Commerce, Office of Acquisition Management ...

... "The PMAT did extensive research and made site visits to leaders in performance measurement and management in an attempt to identify an assessment methodology appropriate for federal organizations. The model chosen was developed by Drs. David Norton and Robert Kaplan the Balanced Scorecard (BSC) model. As modified by the PMAT, the measurement model identified critical success factors for acquisition systems, and developed performance measures within the four perspectives discussed below. Agencies which implemented the PMAT model utilized generic survey instruments and statistics obtained from the Federal Procurement Data System and other available data systems to determine the overall health of the system and how effectively it met its performance goals. " ...