BSC: Balanced Scorecard Info ...

From DOE PROCUREMENT AND ASSISTANCE MANAGEMENT ...

... "The BSC is a conceptual framework for translating an organization's vision into a set of performance indicators distributed among four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth. Indicators are maintained to measure an organization's progress toward achieving its vision; other indicators are maintained to measure the long term drivers of success. Through the BSC, an organization monitors both its current performance (finances, customer satisfaction, and business process results) and its efforts to improve processes, motivate and educate employees, and enhance information systems--its ability to learn and improve. Included in the Balanced Scorecard program are Perspectives and Objectives that address the procurement and personal property activities of DOE and its contractors." ...