The BSC: A BALANCED SCORECARD OF BUSINESS MEASURES

From Dept of HHS, Administration for Children and Families ...

... "The balanced scorecard was developed to address the need for a broader perspective of enterprise performance. It attempts to incorporate the elements of strategy, customer satisfaction, and business value that were discussed in previous sections of this technical report. However, instead of replacing or competing with the historic concept of financial controls for current activities, the balanced scorecard embraces the need for financial measures and complements them with strategic and operational measures that are the drivers of future success " ...