Six Sigma in Retail: AMR Research Six Sigma Retailing Quotient Helps Retailers Find ...

Six Sigma in Retail: AMR Research Six Sigma Retailing Quotient Helps Retailers Find ...

From PR Newswire (press release) ... AMR Research has created a self-assessment tool called the Six Sigma Retailing Quotient, which is a set of metrics that helps retailers realize these lost ...

... In the hyper-competitive retail industry, merchandising and promotional plans that are not consistently and properly executed in every store result in billions of dollars in lost sales. Out-of-stocks and unknowledgeable store associates are only a few of the complaints that cause customers to shop elsewhere. According to AMR Research, such issues cause an average customer to not return after three negative
experiences. Wal-Mart claims that each lost customer represents over $200,000 in lifetime lost sales. Even though retailers have hints of why problems exist, 80% have not measured their store operations. AMR Research has created a self-assessment tool called the Six Sigma Retailing Quotient, which is a set of metrics that helps retailers realize these lost profits. ...

AMR Research provides world class research and actionable advice for executives tasked with delivering enhanced business process performance and cost savings with the aid of technology. 5,000 leaders in the Global 1000 put their trust in AMR Research's integrity, depth of industry expertise, and passion for customer service to support their most critical business initiatives, including supply chain transformation, new product introduction, customer profitability, compliance and governance, and IT benefit realization. AMR Research's Six Sigma Retailing methodology and quotient is being adopted by retailers worldwide. Retailers interested in measuring the effectiveness of their store operations can access AMR Research's quotient by visiting http://www.amrresearch.com.