Solutions Drive Real-Time Performance Metrics for CRM and Call Centers ...
Real-Time Performance Metrics for CRM and Call Centers: Centergistic Solutions' AgentView PowerUser Awarded 2004 'Product ...
From Business Wire (press release), CA ... "AgentView's latest version of PowerUser presents a powerful method of providing real-time performance metrics in a dashboard environment," said Susan Saldibar ...
Centergistic Solutions produces Performance Management software that delivers increased profitability for our customers, through continual improvement in business performance, by empowering managers and staff to make real-time tactical business decisions that are aligned with strategic goals. Our software is designed to collect, combine and display real-time and historical performance information from systems located throughout the contact center and the enterprise. The advanced filtering, profiling and threshold technology behind our solutions helps create a "smart" superset of information that can be used to motivate and inform staff and management. Decisions are faster, more accurate and, most importantly, always in context with your goals. Our flagship products, AgentView(R) Enterprise and AgentView(R) Enterprise Performance Management are award-winning integrated real-time and historical analytics systems currently installed in over 3,000 contact centers worldwide. Centergistic has headquarters in Orange, with offices throughout the United States as well as international distribution. For more details on the information contained in this release or Centergistic Solutions and its line of products and services, contact Susan Saldibar, vice president, marketing.
Additional resources on real-time performance metrics for CRM and call centers ...
Call Center / CRM.: also delivers unparalleled access to performance metrics that can ... Management The Avaya CRM Individual Service ... tool that provides real-time performance data for ...
Call Center Performance Metrics Software - Software, Hardware: on the promise of intelligent, complete CRM and Web ... giving executives access to their
key performance metrics on their customizable, real-time dashboard. ...
Technology Metrics For Call Center Performance - Software: integration, data analytics & success metrics, ... Workforce Management: Optimizing Performance for Superior ... Q-Master delivers a real time call routing environment ...
From Business Wire (press release), CA ... "AgentView's latest version of PowerUser presents a powerful method of providing real-time performance metrics in a dashboard environment," said Susan Saldibar ...
... Centergistic Solutions, a leader in real-time performance management solutions, today announced that Technology Marketing Corp.'s Customer Inter@ction Solutions(R) magazine has named AgentView(R) Enterprise PowerUser as a Product of the Year winner for 2004. Customer Inter@ction Solutions has been a leading publication in the CRM, call center and teleservices industries since 1982. ...
Centergistic Solutions produces Performance Management software that delivers increased profitability for our customers, through continual improvement in business performance, by empowering managers and staff to make real-time tactical business decisions that are aligned with strategic goals. Our software is designed to collect, combine and display real-time and historical performance information from systems located throughout the contact center and the enterprise. The advanced filtering, profiling and threshold technology behind our solutions helps create a "smart" superset of information that can be used to motivate and inform staff and management. Decisions are faster, more accurate and, most importantly, always in context with your goals. Our flagship products, AgentView(R) Enterprise and AgentView(R) Enterprise Performance Management are award-winning integrated real-time and historical analytics systems currently installed in over 3,000 contact centers worldwide. Centergistic has headquarters in Orange, with offices throughout the United States as well as international distribution. For more details on the information contained in this release or Centergistic Solutions and its line of products and services, contact Susan Saldibar, vice president, marketing.
Additional resources on real-time performance metrics for CRM and call centers ...
Call Center / CRM.: also delivers unparalleled access to performance metrics that can ... Management The Avaya CRM Individual Service ... tool that provides real-time performance data for ...
Call Center Performance Metrics Software - Software, Hardware: on the promise of intelligent, complete CRM and Web ... giving executives access to their
key performance metrics on their customizable, real-time dashboard. ...
Technology Metrics For Call Center Performance - Software: integration, data analytics & success metrics, ... Workforce Management: Optimizing Performance for Superior ... Q-Master delivers a real time call routing environment ...
Labels: lean-enterprise, motivate
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posted by Frank M at 10:46 PM
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