QFD Analysis IDEF Process Model

Title Page: CIM Process Improvement Methodology For DoD Functional Managers

... "Quality Function Deployment (QFD) Analysis: The IDEF0 process model identifies all activities required for an organization's operation. Quality Function Deployment (QFD ) helps establish TQM/TQL within an organization with business processes at its roots. QFD focuses on the characteristics of an organization's products and services. These characteristics are assessed and prioritized using the customer or end user's point of view. Assessments are made to determine what business processes are associated with each characteristic of the final products and services. High priority characteristics are those product and service characteristics that are judged to be most important by the end users. Through QFD analysis, business processes are rated by their impact on high-priority product and service characteristics. Therefore, an objective measure can be placed on business processes for their contribution to final product and service quality as viewed from the end user's point of view ." ...