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Tuesday, April 12, 2005




Six Sigma ITIL Framework ...

Six Sigma ITIL Framework: ACS Achieves High-Level Industry Recognition With Prestigious BS 15000 Certification ...

ACS achieves BS15000 certification, built on a framework of ITIL and Six Sigma best practices ...

... Affiliated Computer Services, Inc., (NYSE: ACS), a premier provider of business process and information technology outsourcing solutions, announced today that it has just received British Standard 15000 (BS 15000) certification. This achievement makes ACS the only information technology and business process outsourcing services provider in the United States with a data center certified BS 15000. ... BS 15000 certification is one component of the ACS quality management system (ACS QMS). ACS QMS is an industry-leading approach to delivering IT best practices, improving internal controls, delivering world-class services, and implementing continuous process improvement. It is based on adopting the ITIL best practice framework, validating performance through 3rd party certifications (e.g. ISO, SCP, CMMI, SAS 70, and BS 15000), and utilizing the Lean Thinking and Six Sigma principles to eliminate waste and mistake-proof operations. ...


ACS, a FORTUNE 500 company with more than 47,000 people supporting client operations in nearly 100 countries, provides business process and information technology outsourcing solutions to world-class commercial and government clients. The company's Class A common stock trades on the New York Stock Exchange under the symbol "ACS". ACS makes technology work.

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