Six Sigma Process Excellence: Value Engineering for BPO ...

Six Sigma process excellence is a journey as business process root causes are identified and the defect continuously eliminated. Moumita Bakshi Chatterjee explores the methodology of value engineering applied in the business process outsourcing BPO industry. ...

... "The process consequently runs more efficiently, which increases output.
Process excellence is a continuous journey and is largely attributable to Genpact's discipline of Six Sigma. " ...

Six Sigma Process Excellence: Value Engineering for BPO: Via The Hindu Business Line : Measure for measure