SixSigma QFD Quality Function Deployment: Key to Customer Needs ...

The Quality Function Deployment, or QFD, is a Six Sigma technique for aligning, assessing, and prioritizing customer needs with product and service solutions. Paul Born explores Six Sigma techniques for understanding customer needs and delivering quality products and services ...

... " ... the key to growing services in almost any business is to uncover your customers’ hidden needs and then design services specifically crafted and positioned to meet these needs. Using a modified Six Sigma technique specifically adapted for use by service organizations, you can systematically identify areas that are critical to your customer’s satisfaction. " ...

SixSigma QFD Quality Function Deployment: Key to Customer Needs: Via TechLinks: Uncovering Hidden Customer Needs to Grow your Services Business ...