Six Sigma Customer Service Philosophy ...

Empire Southwest will implement TECSYS' EliteSeries Transportation Management System (TMS) to manage its product delivery system and enhance customer service to Six Sigma performance levels. Using handheld devices, Empire employees will track incoming and outgoing product, shop for transportation rates and confirm delivery to customers. ...

... "Customer service is the number one priority at Empire, so when we identify an opportunity to improve it, we jump on it, said Ron Brown, Six Sigma Black Belt and Project Manager for the program. Implementing a system that will give customers the status of their products at any point in time and help ensure that products are delivered on time, every time, is a natural move given our customer service philosophy. " ...

Six Sigma Customer Service Philosophy: Via TECSys: Empire Southwest Chooses TECSYS TMS to Boost Productivity and Improve Customer Service ...