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Thursday, April 06, 2006




Six Sigma Voice of Customer VOC ...

In the Six Sigma methodology, the VOC voice of customer approach is a key differentiator from early incarnations of the quality management process. ...

... "Six Sigma is a data-driven approach that relies heavily on the voice of the client as a focus for improving operational businesses and work environments. As a result, the process is far less subjective than previous quality programs ... " ...

Six Sigma Voice of Customer VOC: Via Natural Products Insider: Quality Control ...

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