Lean Manufacturing The Dell Front Office ...

Dell's lean manufacturing prowess finally shifts to the front office as it works to simplify its pricing model. ...

... "in dealing with Dell as a customer several years ago, I was dismayed that a company that is known for its lean manufacturing operations and direct-sales model had such Byzantine ordering and customer service processes. " ...

Lean Manufacturing The Dell Front Office: Via Motley Fool: Dell Switches Pistols ...

Dell pricing model announcement:

Via Dell: Dell To Simplify Pricing, Reduce Mail-In Rebate Offers: "Dell announced it will simplify its pricing structure and promotional offers, including reducing the number of mail-in rebates on products and services it sells to consumers and small businesses in the United States. The moves — part of the company’s efforts to make buying easier and improve the overall customer experience — will occur over 12 to 18 months, beginning in August with the reduction of mail-in rebates on InspironTM notebook computers and DellTM televisions. Dell will also reduce the frequency and complexity of promotions tied to the sale of DimensionTM desktop and Inspiron notebook computers, and other products such as televisions and services. Over time, the company projects a 70 percent reduction in the number of promotions per product line and about an 80 percent reduction in the number of promotions tied to a single product. "

Dell's implementation of lean allows it to be fast and adapt to changes in its marketplace, even though its supply chain model comes with some risks. Dell has shown success in dealing with the business cycles in its industry. ...

Via Fast Company: Living in Dell Time: "Fortunately, the same ethos of speed and flexibility that seems to put Dell at the mercy of disruptions also helps it deal with them. ... "

Via Quality Mag: Get Lean and Improve Quality: "Dell Computer Corp. uses lean manufacturing to build computers. For Dell, lean manufacturing has helped them weather an economic downturn ... "

Via Lean Blog: Once Again, Dell is Not TPS: "Their factories are great examples of flow, raw material comes in one side, finished product comes out the other, with minimal WIP in between. ... "