Six Sigma Defect Elimination: Haz Waste Elimination

US Coast Guard uses Six Sigma DMAIC process to minimize defects in the elimination of hazardous waste. Voice of the customer surveys identified training improvements as low-cost, low-risk approach to creating measureable change in performance. Green techniques to environmental improvement is recognized. ...

... "The team followed the Six Sigma DMAIC process improvement model (Define, Measure, Analyze, Improve, and Control). The team designed and performed a comprehensive Customer Survey targeting all the Environmental Compliance Officers (ECOs) from the various tenant units. Customer surveys revealed that training and knowledge of the system was sporadic due to ECO turnover and the lack of tenant command emphasis. The team quickly acknowledged that a robust and continual education and outreach program would be needed to improve the overall success of the Hazmat management program. In April 2005, a comprehensive training session was successfully implemented and is now offered on a monthly basis by the EB. " ...

Via US EPA: 2006 Awards: Champions of Green Government Awards | Region 9: Federal Facilities ...