India Six Sigma Strength Delivers Value
With the potential of a global slowdown increasing, Indian outsourcing firms can leverage their strengths in Six Sigma and cost-effective delivery to differentiate themselves in the marketplace. ...
Via Knowledge @ Wharton: How Will Indian IT and BPO Firms Cope with a Global Slowdown?
... "Even in a three-decade-old industry, firms are adding value by reducing average handle times per call by 30% to 40% using Six Sigma standards of efficiency. " ...
Via Knowledge @ Wharton: How Will Indian IT and BPO Firms Cope with a Global Slowdown?
Labels: country-india, differentiation, information-technology, operational-efficiency, outsourcing, six-sigma, value-delivery
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posted by Frank M at 9:13 PM
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