S&OP Smooths Out Lean

The case is made for pairing sales and operations planning, or S&OP, with lean manufacturing processes, such that efficient process can respond quickly and flexibly to dynamic demand in the supply chain. ...

... "They want exactly what they ordered and they want it now. Thus these producers need the very best process they can get to identify shifts in demand quickly and to realign production volumes with those shifts. " ...

Via Supply Chain Digest: S&OP and Lean Manufacturing

Organizational Development Supports Lean Initiative

Companies are well-served by investing in their talent - recruiting, retaining, and aligning to enterprise initiatives. ...

... "At AEP, when a new approach is being introduced, such as lean manufacturing, everyone in the facility has some level of training to have a company-wide knowledge base. " ...

Via Connecticut Business Journal: Create Employee Connection to Your Organization

Six Sigma Corporate Scorecard ...

Corporate scorecard measures six sigma quality ...

... "The corresponding outcome measures—such as the percentage of business units that have achieved six sigma quality levels or the percentage of business units achieving their targets for retention of key customers—should appear on the corporate scorecard. " ...

Six Sigma Corporate Scorecard: Via CIO: Excerpt - Managing the Alignment Process - Reading Room ...

Operational Performance Management Software: Enable Six Sigma Initiatives ...

Pilot Software enables Sovereign's Six Sigma initiative with its operational performance management software. ...

Operational Performance Management Software: Enable Six Sigma Initiatives: Pilot Software Selected by South Africa-based Sovereign Health for its Performance Management Needs: Reinforces Pilot’s global presence, healthcare performance management expertise ...

... "Pilot® Software, the original provider of operational performance management solutions, today announced that South Africa-based Sovereign Health Pty Ltd has selected Pilot Software’s operational performance management solution to further its corporate objectives and leadership within the market. " ...

With more than 40 years’ experience in healthcare administration, Sovereign Health Pty Ltd remains focused on differentiating and distinguishing itself as the best and first at whatever it does. The company was the first healthcare administrator in South Africa to adopt Six Sigma process efficiency improvement initiatives; the first and only South African healthcare administrator to be conferred with the coveted ISO9001:2000 certification; and the first South African company to be certified to the internationally acclaimed information security management system, the BS7799 . Sovereign Health currently administers four open and seven closed medical schemes, accounting for over 105,000 members.

Pilot is the leader in operational performance management solutions for customer operations, public sector, and Web channel organizations. The culmination of more than 15 years of development and industry expertise — starting with the first-ever performance management solution deployed — Pilot’s patent-pending solutions dramatically improve performance by rapidly aligning day-to-day execution with strategic objectives. Pilot’s operational alignment framework includes software components for strategy plans and pathways; initiative management and prioritization; scorecards and dashboards; reports and ad hoc analysis; and modeling and integration.

Six Sigma IT Organization Recognized ...

Volt's IT organization receives recongnition for application of Six Sigma in the IT organization to drive alignment to company strategy. ...

Six Sigma IT Organization Recognized: Via Volt.com: Volt Information Sciences, Inc. Selected for the InformationWeek 500; Innovative Technology Practices Earn Volt's Place on Listing ...

... "Volt Information Sciences, Inc. and its associated divisions and subsidiaries achieved recognition for Corporate technology initiatives, including successful deployments of multiple HR-XML-based web service interfaces that support real-time data exchange between Volt, its customers, and suppliers. The use of this technology has contributed to significant improvements in the efficiency of Volt's front office operations. In addition, the IT Organization continued implementation of Six Sigma methodologies for alignment of its project portfolio with the Corporation's vision, mission and goals. " ...

Agile Manufacturing: Profit Velocity ...

Agile manufacturers focus visibility on the profit velocity of the product being produced. Adoption of lean manufacturing principles can be leveraged for agile performance ...

Via Innovation in Canada: The Canadian Manufacturing Processes Sector

... "The proponents of agile state that the goal of manufacturing is to drive as much profit as possible through the facility in the least amount of time. This concept has been termed Profit Velocity. It incorporates the idea that the goal of Customer Relations Management is win-win success, with a higher value to end customers and strong profits throughout the supply chain. Although phrased differently, it emphasizes some of the same basic concepts as lean, which include innovation, creativity, alignment, focus, collaboration, speed and change. " ...

Reference material on the use of profit velocity in agile manufacturing:

... "Agile Manufacturing: Activities are described both financial and non-financial measures. It makes distinctions between absolute profitability and profitability per unit of time.This is achieved through using profit velocity. Profit velocity is based on the observation that company profitability is a function of the absolute profitability and the number of products that can be produced during a period of time. " ...

... "Journey towards agility: Flexible assets and systems refer to facilities, systems and software. This includes buildings, services, production layout, technologies, IT, equipment and control systems. Assets and systems need to be lean – having a minimum of waste with an organisation designed to improve the effectiveness of all aspects of the operations ... " ...

Six Sigma Growth Accelerates ...

Six Sigma Growth Accelerates: Via Instantis | Driving Corporate Performance: Unmatched Customer Momentum Drives Four Consecutive Quarters of 40% Growth for Instantis: New Wins with Industry Leaders and Advanced Enterprise Performance Improvement Capabilities within Instantis EnterpriseTrack 4 Extend Company’s Market Leadership ...

... "Instantis continues its accelerating momentum as the leader in Enterprise Performance Improvement software solutions for initiatives like Six Sigma by announcing an unmatched portfolio of new customers and a fourth consecutive quarter of record growth. During this 12 month period, Instantis gained over 20 new customers. In more than 75% of competitive vendor comparisons Instantis was selected as the solution of choice. The Instantis EnterpriseTrack solution now has more production deployed customers than any other application platform in this market. " ...

Instantis is a leading provider of Enterprise Performance Improvement software for Global 2000 companies like Lockheed Martin, McKesson and Xerox that have deployed Six Sigma and other structured, project portfolio based business improvement methodologies. Instantis software automates the end-to-end execution, management and reporting of these methodologies. With a unique capability to provide a bridge between strategic priorities and execution, Instantis solutions allow industry leaders to deliver improved financial results and better alignment of goals and activities throughout the organization.

Six Sigma Strategic Initiative

Six Sigma Strategic Initiative: JLG Organization Structure Supports Strategic Initiatives; Company Enhances Commitment to Services, Market Focus, and Six Sigma Initiatives

... "JLG Industries, Inc. (NYSE: JLG) announced today an organizational alignment that is intended to support the Company's strategic plan and specific initiatives to grow its service operations, diversify channels to market and bring increased focus to its Six Sigma program. " ...

JLG Industries, Inc. is the world's leading producer of access equipment (aerial work platforms and telehandlers) and highway-speed telescopic hydraulic excavators. The Company's diverse product portfolio encompasses leading brands such as JLG(R) aerial work platforms; JLG, SkyTrak(R), Lull(R) and Gradall(R) telehandlers; Gradall excavators; and an array of complementary accessories that increase the versatility and efficiency of these products for end users. JLG markets its products and services through a multi-channel approach that includes a highly trained sales force, and utilizes a broad range of marketing techniques, integrated supply programs and a network of distributors in the industrial, commercial, institutional and construction markets. In addition, JLG offers world-class after-sales service and support for its customers. JLG's manufacturing facilities are located in the United States, Belgium, and France, with sales and service operations on six continents.

Six Sigma Healthcare Balanced Scorecards ...

Six Sigma Healthcare Balanced Scorecards: Atlantic Health System to rev up balanced scorecard with SAS

... "The SAS Performance Management for Healthcare solution enables organizational leaders to focus, communicate and collaborate on strategy and then to turn those strategies into action. Executives can implement balanced scorecards, Six Sigma or other quality frameworks to integrate traditional business data, like revenues and profits, with intangible measures such as the satisfaction of their patients, employees and physicians. SAS allows decision makers to communicate and measure, at an enterprise level, the degree of strategic alignment and the progress toward desired outcomes. Teams at several leading healthcare provider organizations employ SAS Performance Management for Healthcare to achieve quantifiable improvements in patient safety, clinical quality, physician engagement and employee satisfaction and retention. These providers include Brigham and Women's Hospital in Boston, Virginia's Centra Health, Duke University Hospital, Maine Medical Center and Yale New Haven Health System. " ...

SAS is the market leader in providing a new generation of business intelligence software and services that create true enterprise intelligence. SAS solutions are used at more than 40,000 sites – including 96 of the top 100 companies on the FORTUNE Global 500® – to develop more profitable relationships with customers and suppliers; to enable better, more accurate and informed decisions; and to drive organizations forward. SAS is the only vendor that completely integrates leading data warehousing, analytics and traditional BI applications to create intelligence from massive amounts of data. For nearly three decades, SAS has been giving customers around the world The Power to Know ®.

Portfolio Six Sigma Solutions: Partnership ...

Tata Consultancy Services and Instantis Announce Partnership ...

... "Instantis and Tata Consultancy Services announced today an agreement to cooperate closely and bring to market comprehensive Six Sigma solutions for Global 2000 enterprises worldwide. The focus of the agreement is to offer an expanded portfolio of Six Sigma solutions that enable customers to more immediately and widely achieve new levels of results from their Six Sigma and overall business improvement initiatives. The agreement leverages the combined strengths of TCS as one of the world's largest technology consultancies and development organizations with the successes of Instantis as the leading enterprise software company focused on supporting multiple strategic business improvement initiatives including Six Sigma. " ...

Tata Consultancy Services (TCS) is the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

Instantis is a leading provider of Enterprise Performance Improvement software for Global 2000 companies like Lockheed Martin, McKesson and Xerox that have deployed Six Sigma and other structured, project portfolio based business improvement methodologies. Instantis software automates the end-to-end execution, management and reporting of these methodologies. With a unique capability to provide a bridge between strategic priorities and execution, Instantis solutions allow industry leaders to deliver improved financial results and better alignment of goals and activities throughout the organization.

Six Sigma Quality Process Improvement Capability Drives SMB Business Service Market ...

Six Sigma Quality Process Improvement Capability Drives SMB Business Service Market: EDS and Proxima Technology Offer Innovative Products that Support the UK Government Small and Medium Enterprise Initiative - EDS Selected Centauri Business Service Manager™ to Provide Business Service Management to UK Clients ...

Proxima and EDS join forces to offer business services, built on a foundation of Six Sigma quality improvement, to small and medium size businesses ...

... By engaging Proxima Technology’s effort in our client contracts, Proxima Technology helps us enrich and differentiate our managed services through its automated reporting feature and its inherent Six Sigma quality process improvement capability,” said Catherine Cremoux, Director, UK Incubator Programme, EDS. “This further demonstrates EDS’ commitment to support Small and Medium-sized Enterprises in bringing innovation to large organisations.” ...

The EDS UK Incubator programme is an Information Communications and Technology (ICT) industry development initiative. Its aims are simple: to support SME UK ICT organisations to market their services and products throughout the EDS global network of clients and industries. The SMEs and their solutions are selected on the basis of their innovation and uniqueness; along with the potential for integration with EDS' service offerings.

Proxima Technology provides business service management (BSM) solutions that help organisations understand and improve the business value of IT services. The flagship product, Centauri Business Service Manager™ (Centauri) achieves alignment between IT and the business objectives, optimizes critical IT services to reduce costs, improves business efficiency and prioritizes management of resources. Proxima Technology is headquartered in Denver, CO, with sales offices across North America, Europe and Asia-Pacific. Proxima Technology has more blue chip customer references than any other business service management vendor, they include: T-Mobile, Qualcomm, Carlson Companies, National City Corporation, EDS, Sun Microsystems, Mutual of Omaha, Abbey Bank among others.

Six Sigma Benchmarks ...

Six Sigma Benchmarks: Benchmarking Excellence Driving Organizational Value & Building ...

Six Sigma cost-reduction shown as frequent powerful benchmark ...

From PR Newswire (press release) ... accepted as a valuable tool to streamline processes, compare performance and restructure key operations, when it becomes a key component of Six Sigma green and ...

... Demonstrating the value of benchmarking requires strong alignment with organizational goals, absolute clarity of benchmarking definition and short activity cycle times, according to research by benchmarking firm Best Practices, LLC. Benchmarking organizations create maximum value by focusing on key drivers such as cost reduction, customer retention, and renewed market growth. In fact, more than 60% of companies surveyed by Best Practices, LLC identified projects driving cost reduction as best deliverers of economic results. ...

Best Practices, LLC conducts work based on the simple yet profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies. For over 10 years, our highly credentialed research staff has conducted primary research exclusively for our Fortune 500 client base.

Six Sigma Software Supports Enterprise Performance Management ...

Six Sigma Enterprise Performance Management: Instantis Achieves 300% Growth in 2004

Instantis provides performance management software that supports Six Sigma initiatives ...

Business Wire (press release), CA ... Instantis reaffirmed its leadership in Enterprise Performance Management software solutions for initiatives like Six Sigma by achieving a dramatic 300% growth ...

... Instantis reaffirmed its leadership in Enterprise Performance Management software solutions for initiatives like Six Sigma by achieving a dramatic 300% growth in bookings over 2003. This growth was highlighted by several significant deals against competition with industry leaders in healthcare, chemicals and manufacturing in the last few months of 2004. Included in these customers was Sequa Corporation (NYSE: SQA-A) with 9,000 employees and $1.86B annual revenues. Sequa is a global manufacturer in aerospace, automotive, specialty chemicals, metal coatings and auxiliary equipment for the printing industry. These new customers join an already large roster of Instantis customer wins in 2004 that include Borusan, EDS, Lockheed Martin, North Shore Long Island Health System, Providence Health, Quest Diagnostics, Shaw Industries, Smith and Nephew, Wildcard Systems and others. ...

Instantis is a leading provider of Enterprise Performance Management software for Global 2000 companies like Lockheed Martin, McKesson and Xerox that have deployed Six Sigma and other structured, project portfolio based business improvement initiatives. Instantis software automates the end-to-end execution, management and reporting of these initiatives. With a unique capability to provide a bridge between strategic priorities and execution, Instantis solutions allow industry leaders to deliver improved financial results and better alignment of goals and activities throughout the organization.

Balanced Scorecard Employee Performance Management Integration ...

Balanced Scorecard Employee Performance Management Integration: MindSolve Technologies Announces Partnership with Hyperion

Mindsolve and Hyperion partner together on development of an integrated balanced scorecard and performance management system ...

From PR Newswire (press release) ... Companies to Offer Integrated Balanced Scorecard and Employee Performance Management Solution GAINESVILLE, Fla., March 2 MindSolve Technologies ...

... MindSolve Technologies, the technology leader in Employee Performance Management, today announced a Technology Partnership with Hyperion Solutions Corporation, the global leader in Business Performance Management software, to bring the first integrated balanced scorecard and Employee Performance Management software solution to market. Balanced scorecard and Employee Performance Management are both high interest, high value strategic initiatives aimed at improving organizations' performance, productivity, and profitability. ...

MindSolve Technologies, Inc. is a privately held company, headquartered in Gainesville, Florida. In 1994, MindSolve revolutionized Employee Performance Management with the introduction of visual, user-friendly multi-rater assessment. In 1998, MindSolve offered the industry's first web-based drag & drop workforce performance management software. MindSolve provides technology-based software solutions and related professional services for performance appraisal, 360 feedback processes, goal alignment and tracking, employee development, salary and compensation planning, career and succession planning, executive coaching and leadership training, and organizational development for users in over 50 countries worldwide.

Six Sigma Business Analysis Software ...

Six Sigma Business Analysis Software: WARN Industries Deploys QlikView Business Analysis Software

Six Sigma initiatives can benefits from line-of-sight business analysis tools to support executive support and workforce alignment to the improvement objectives ...

From Business Wire (press release), CA ... lines. Next we plan to work with our internal quality team to build applications to support the new Six Sigma initiative. QlikView ...

... QlikTech Inc., a leading provider of powerful and rapidly deployable business intelligence, analysis and reporting applications, today announced that WARN Industries, the world's most recognized name in off-road products, has deployed QlikView to improve sales, financial and operational performance. WARN has deployed more than twenty-five QlikView business analysis applications to employees across several business functions to analyze and manage sales, finance, production, and operations. WARN's initial QlikView deployment was completed in under two weeks. This deployment began with an implementation of QlikTech's Accounts Receivables and Sales Analysis applications for the JD Edwards OneWorld Xe ERP system. ...

QlikTech is dedicated to simplifying business analysis. QlikTech's game-changing QlikView application is dramatically easier to deploy and use, inspiring fervent user adoption by business professionals who require it to run their organizations. QlikTech's patented technology allows instant, in memory, manipulation of massive datasets on low cost hardware, allowing affordable widespread deployment of highly sophisticated analytic applications in days. QlikView's click driven, visually interactive interface allows users to discover unanticipated insights hidden in operational systems with virtually no end-user training. QlikView has over 90,000 users at 1,500 customers in over 40 countries. In addition to hundreds of small and midsized companies, QlikTech's customers include large corporations such as AstraZeneca, Pfizer, Top Flite, 3M, and The Campbell Soup Company. QlikTech is privately held and venture backed by Accel Partners, Jerusalem Venture Partners, and Industrifonden. Founded in Sweden, QlikTech has subsidiaries in the United States, United Kingdom, Germany, and Scandinavia, and over 100 partners across the world. Warn Industries is the world's most recognized brand in off-road products such as hub locks and vehicle recovery winches. As a result of its close working relationships with Ford, General Motors and DaimlerChrysler, Warn is also a Tier 1 supplier of powertrain products specified on the leading domestic automobiles, SUVs and pickup trucks. Further, Warn continues to develop an international presence in Pacific Rim countries by working with Kia, Hyundai, Nissan, and Ssangyong. Warn Industries is a Dover Company (NYSE: DOV).

Continuous Improvement Through Workforce Management Systems ...

Drive Continuous Improvement Through Workforce Management Systems: 10,000 Discount Tire Employees Live on Kronos for Retail; Leading ...

From Business Wire (press release), CA ... These and other efficiencies from the Kronos applications are in support of Discount Tire's Six Sigma initiative to drive continuous improvement into their ...

... Continuing its focus on providing superior customer service, Discount Tire Company selected Kronos(R) Incorporated (Nasdaq: KRON) to eliminate manual employee-centric processes and allow managers to concentrate on more value-added activities. In less than eight months, America's largest independent tire company implemented the time and labor functionality available in Kronos for Retail in 562 stores. In addition, the company has begun rolling out the suite's optimized scheduling functionality. Kronos for Retail is the workforce management organization's comprehensive offering of software and services. Kronos made this announcement from the National Retail Federation (NRF) Retail Big Show being held Jan. 16-19 in New York. ...

Kronos Incorporated is the most trusted name in workforce management. Kronos helps organizations staff, develop, deploy, track, and reward their workforce, resulting in reduced costs, increased productivity, better decision-making, improved employee satisfaction, and alignment with organizational objectives. More than 20 million people use a Kronos solution every day.

Additional resources on workforce management systems that drive six sigma continuous improvement ...

Topicsa: Innovations in Workforce Management for Hospitals and Health Systems, Monte Carlo ... you with the tools necessary to respond tactically and drive strategy in ...

Shared Services Week 2005: How can one drive the improvement process forward ... sites run on common systems (SAP) and use ... provides staffing, recruiting and workforce management solutions to ...

AMR Research: in leading-edge, Web-based Workforce Management (WFM) systems ... experience—a key goal of Six Sigma Retailing. ... An Early Warning System (EWS) reduces the time it ...

Six Sigma Cycle Time Measurement and Reduction Benchmarks in the Supply Chain ...

Six Sigma Cycle Time Measurement and Reduction: New Benchmarks for Supply Chain Centers: Driving Efficiency and ...

From PR Newswire (press release) ... Drive cycle time reductions everywhere through six sigma teams and through expanded definition and use of cycle time metrics. ...

... In today's fast changing, competitive and cost-driven market, supply chain organizations have to take every opportunity to lower cycle time, reduce uncertainties and stay current with market trends. Supply chain executives need to optimize both dimensions by working closer with business units, other corporate groups, and with customers directly. A new study by Best Practices, LLC takes a data-driven look at best-in-class supply chain centers. ...

Best Practices, LLC is a research and consulting firm that works on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class organizations. Our suite of customized Research and Consulting services is designed to assist you in improving your company's performance by analyzing the winning practices of leading corporations.

Additional resources on Six Sigma Cycle Time Measurement and Reduction ...

Existing Product or Service Improvement: A Six Sigma project was initiated to reduce cycle time. ... methodology consists of Define, Measure, Analyze, Improve ... from initiation of a Six Sigma program for ...

Performance Control and Measurement in Lean Six Sigma Environments: File Format: Microsoft Powerpoint 97 ... Reduce Variation & Batch Size. Improve Flow & Productivity. ... Addresses Cost Reduction, Alignment To Goals, Waste, Cycle Time. ... Lean Six Sigma Across the Enterprise. ...

Future Fab Intl.: the course of a (Phase I) Six-Sigma content-reduction ... influence on overall wafer build cycle time, formed the ... s = standard deviation of time t = average time. ...

Six Sigma: into subgoals such as cycle time reduction, cost reduction ... team methodically proceeds through Measurement, Analysis, Improvement ... A Six Sigma improvement team is ...

Six Sigma ITIL: Euclid Introduces New QuickStart Services

From Yahoo News (press release) ... All consultants hold a variety of certifications, including ITIL, Six Sigma, and PPM. "Euclid's QuickStart Services distinguish Euclid in the BSM space. ...

Leverage ITIL in business service management to drive high-performance processes that are aligned with the business strategy ...

... Today, Euclid Inc., the leading provider of business service management (BSM) solutions, announced the availability of three new QuickStart Business Service Consulting packages: Blueprinting, Storyboarding, and Management Automation. Each new offering is designed to incrementally lead a customer through Euclid's proven methodology that aligns IT resources and investments with business operations and priorities. With the availability of Euclid's QuickStart packages, customers are able to accelerate BSM initiatives and cost-effectively deliver on IT- business alignment. ...

Euclid is the leading provider of business service management (BSM) solutions that enable Global 2000 companies to align IT spending with business priorities. Euclid combines its BSM software with proven best practices to improve IT's ability to deliver business value, measure overall IT performance, and manage business risk. Euclid's solution is a top-down approach that translates infrastructure-centric data into business-relevant metrics while leveraging investments in existing management tools and processes. Role-based dashboards, service catalogs, reporting, and graphical service blueprints allow IT to optimize itself with respect to business requirements and priorities, and equally important, to establish credibility for IT by communicating IT's value in terms that resonate with business stakeholders. Euclid is a privately-held, venture-funded company with headquarters in San Jose, CA.

Six Sigma Methodology in IT: Volt Information Sciences, Inc. Selected for the InformationWeek ...

From Business Wire (press release), CA ... In addition, the IT Organization implemented Six Sigma methodologies for coordination and alignment of its project portfolio with the Corporation's vision ...

... Volt Information Sciences, Inc. (NYSE: VOL) announced that it has been named to CMP Media LLC's InformationWeek 500, a prestigious listing of the most innovative users of information technology in the United States. This is the fifth consecutive year that Volt has been named to the InformationWeek 500. In 2004, Volt achieved recognition for the technology initiatives of its Corporate IT Organization. These included successful implementation of real-time, XML-based web services capabilities enabling Volt's staffing organization, Volt Services Group, to connect with customers and suppliers utilizing a flexible IT infrastructure that supports real-time business transactions. ...

Volt Information Sciences, Inc. (NYSE: VOL) is a leading national provider of Staffing Services and Telecommunications and Information Solutions for its Fortune 100 customer base. Operating through a network of over 300 Volt Services Group locations, the Staffing Services segment fulfills IT and other technical, commercial, and industrial placement requirements of its customers, on both a temporary and permanent basis. The Telecommunications and Information Solutions businesses provide complete telephone directory production and directory publishing; a full spectrum of telecommunications construction, installation and engineering services; and advanced information and operator services systems for telephone companies.

Balanced Scorecard Success: pbviews User, Texas State Auditor's Office, Inducted into Balanced ...

From Yahoo News (press release) ... Management software solution, would like to congratulate its client, Texas State Auditor's Office (SAO), for its induction into the Balanced Scorecard Hall of ...

... Panorama Business Views, the creator of pbviews, the leading Performance Management software solution, would like to congratulate its client, Texas State Auditor's Office (SAO), for its induction into the Balanced Scorecard Hall of Fame(TM). With this announcement, SAO joins 44 other members already in the Hall. Utilizing pbviews since 1999, SAO was one of the first public sector companies to adopt the Balanced Scorecard. Linking it into overall Performance Management, SAO has built a Balanced Scorecard that aligns priorities and objectives at each level of its organization, providing clear accountability and communication across the agency. ...

Texas State Auditor's Office is an exemplary in the use of the Balanced Scorecard approach to public service...


The SAO is the independent auditor for Texas state government. Its goal is to help improve the performance and accountability of Texas state government by assessing fiscal and management controls, efficiency and effectiveness, and legal compliance. This information helps ensure the reliability of management and financial systems within the state. Its work is conducted in accordance with applicable professional standards.

Founded in 1993, Panorama Business Views is the acknowledged, best-of-breed provider of automated Performance Management solutions that help organizations achieve their strategic goals through improved alignment and focus. Its state of the art software, practical expertise and unparalleled customer support make pbviews the solution of choice for today's performance driven organizations. Utilized by over 400 Fortune 1000 and government organizations, Panorama Business Views continues to set the standard for Performance Management.

Manufacturing Excellence: TSMC Ships One Million 0.13-Micron Eight Inch Equivalent Wafers

From Business Wire (press release), CA ... wafers is not only a production milestone, but also proves again TSMC's commitment to providing the advanced technology and manufacturing excellence that helps ...

... Taiwan Semiconductor Manufacturing Company (TSE: 2330) (NYSE:TSM), said today that it produced and shipped more than one million 0.13-micron 8-inch equivalent wafers, placing the company in the forefront of foundry production at this advanced process node. These wafers are produced from both 8" and 12" wafer fabrication facilities. The 0.13-micron technology node represents 25 percent of TSMC's revenues for the second quarter of 2004 and has generated many times the 0.13-micron revenues of the nearest foundry competitor. ...

TSMC is committed to manufacturing excellence.

TSMC is the world's largest dedicated semiconductor foundry, providing the industry's leading process technology and the foundry industry's largest portfolio of process-proven library, IP, design tools and reference flows. The company operates two advanced twelve-inch wafer fabs, five eight-inch fabs and one six-inch wafer fab. TSMC also has substantial capacity commitments at its wholly-owned subsidiaries, WaferTech and TSMC (Shanghai), and its joint venture fab, SSMC. In early 2001, TSMC became the first IC manufacturer to announce a 90-nm technology alignment program with its customers. TSMC's corporate headquarters are in Hsinchu, Taiwan.

TSMC (Taiwan Semiconductor Manufacturing Company) is located in the Hsin-Chu Science-Based Industrial Park in what is referred to as Taiwan's "Silicon Valley." The company is listed on the Taiwan Stock Exchange (TSE) and on the New York Stock Exchange (NYSE) under the trading symbol of TSM. The evolution of advanced IC technology over the past decade has been so rapid that it has changed the way that all companies do business. Demands for faster design cycles have increased. Demands for faster time-to-market have increased. Demands for higher speeds and product quality have increased as well. These are some of the many reasons companies turn to TSMC as their manufacturing partner.

Six Sigma Model: Carlson Shared Services Selects Proxima Technology's Centauri ...

From Business Wire (press release), CA ... Moreover, Centauri complies with CSS' current quality process improvement model based on Six Sigma. Centauri combines the industry ...

... Proxima Technology, a provider of software solutions that helps organizations understand and improve the business value of IT, today announced that Carlson Companies' Shared Services division selected Proxima Technology's Centauri Business Service Manager(TM) (Centauri) to enhance Carlson Shared Services' (CSS) business processes. CSS provides shared technical services to Carlson Companies' business units, such as restaurants (T.G.I. Friday's), hospitality (Radisson Hotels & Resorts) and travel services (Radisson Seven Seas Cruises and Carlson Wagonlit Travel). ...

Proxima Technology provides software solutions that help organizations understand and improve the business value of IT. Centauri Business Service Manager(TM) achieves alignment between IT and the business, optimizes critical IT services to reduce costs, improves business efficiency and prioritizes management of resources. As a business service management (BSM) visionary, Proxima Technology was the first systems management vendor to utilize Six Sigma in service delivery. Today, more named reference organizations run Centauri than any other business service management solution. Proxima Technology is headquartered in Denver, Colo., with sales offices across North America, Europe and Asia-Pacific.

Carlson Companies is a global leader in the marketing, travel and hospitality industries. Among the names in the Carlson family of brands and services are: Regent(R) International Hotels; Radisson(R) Hotels & Resorts; Park Plaza(R) Hotels & Resorts; Country Inns & Suites By Carlson(R); Park Inn(R) hotels; Radisson Seven Seas Cruises(R); T.G.I. Friday's(R) and Pick Up Stix(R) restaurants; Carlson Wagonlit Travel(R); Cruise Holidays(R); Results Travel(R); Carlson Destination Marketing Services(R); Carlson Leisure Travel Services(R); CW Government Travel(R); Carlson Marketing Group(R), the world leader in Relationship Marketing; Peppers & Rogers Group(R); and Gold Points Reward Network(R), an online/offline consumer loyalty program.

Balanced Scorecard Software: The Corporation of the County of Simcoe Implements pbviews as its ...

From Yahoo News (press release) ... In addition to adhering to Section 83.1, the County of Simcoe has implemented a Balanced Scorecard Performance Management process that enables the tracking and ...

... Panorama Business Views, the market leader in Performance Management Solutions, has today announced that the Corporation of the County of Simcoe will be implementing pbviews as part of its Performance Management initiative. In choosing pbviews, the County of Simcoe is taking a major step in ensuring its compliancy with Section 83.1 of the Ontario Municipal Act. ...

Founded in 1993, Panorama Business Views is the acknowledged, best-of-breed provider of automated Performance Management solutions that help organizations achieve their strategic goals through improved alignment and focus. Their state of the art software, practical expertise and unparalleled customer support make pbviews the solution of choice for today's performance driven organizations. Utilized by over 400 Global 2000 and government organizations, including: US Federal Aviation Administration, County of San Diego and US Department of Education, Panorama Business Views continues to set the standard for Performance Management.

"Simcoe District" was established in 1843 by the Legislature of Upper Canada. Today, the Corporation of the County of Simcoe, located 1 hour north of Toronto, encompasses sixteen towns and townships. As an "upper tier" municipality, the County of Simcoe is responsible for a range of municipal services which include: social housing, land ambulance and emergency planning, environmental services (solid waste management), a County road system, Ontario Works, children's services, homes for the aged, a library co-operative, museum, archives, County forest management, tourism, a Geographic Information System (computer mapping) and land use policy planning.

Balanced Scorecard Software: The Corporation of the County of Simcoe Implements pbviews as its ...

From Yahoo News (press release) ... In addition to adhering to Section 83.1, the County of Simcoe has implemented a Balanced Scorecard Performance Management process that enables the tracking and ...

... Panorama Business Views, the market leader in Performance Management Solutions, has today announced that the Corporation of the County of Simcoe will be implementing pbviews as part of its Performance Management initiative. In choosing pbviews, the County of Simcoe is taking a major step in ensuring its compliancy with Section 83.1 of the Ontario Municipal Act. ...

Founded in 1993, Panorama Business Views is the acknowledged, best-of-breed provider of automated Performance Management solutions that help organizations achieve their strategic goals through improved alignment and focus. Their state of the art software, practical expertise and unparalleled customer support make pbviews the solution of choice for today's performance driven organizations. Utilized by over 400 Global 2000 and government organizations, including: US Federal Aviation Administration, County of San Diego and US Department of Education, Panorama Business Views continues to set the standard for Performance Management.

"Simcoe District" was established in 1843 by the Legislature of Upper Canada. Today, the Corporation of the County of Simcoe, located 1 hour north of Toronto, encompasses sixteen towns and townships. As an "upper tier" municipality, the County of Simcoe is responsible for a range of municipal services which include: social housing, land ambulance and emergency planning, environmental services (solid waste management), a County road system, Ontario Works, children's services, homes for the aged, a library co-operative, museum, archives, County forest management, tourism, a Geographic Information System (computer mapping) and land use policy planning.

Six Sigma Service Management: Leading Financial Institutions Increasingly Look to Proxima ...

From Business Wire (press release), CA ... is rapidly becoming an essential Business Service Management (BSM) tool for financial institutions interested in incorporating Six Sigma to understand and ...

Proxima Technology provides software solutions that help organizations understand and improve the business value of IT. Centauri Business Service Manager(TM) achieves alignment between IT and the business, optimizes critical IT services to reduce costs, improves business efficiency and prioritizes management of resources. As a business service management (BSM) visionary, Proxima Technology were the first systems management vendor to utilize Six Sigma in service delivery. Today, more named reference organizations run Centauri than any other BSM solution. Proxima Technology is headquartered in Denver, Colo., with sales offices across North America, Europe and Asia-Pacific. For more information about Proxima Technology, please visit: www.proxima-tech.com.

PeopleSoft First to Deliver Demand-Driven Manufacturing Solution ...

From Business Wire (press release) ... PeopleSoft is also introducing the next generation of Lean Manufacturing -- Demand Flow(R) Line Design based on patented intellectual property licensed to ...

PeopleSoft® Enterprise Manufacturing Solution focuses on optimizing production processes and ensuring alignment with key business goals by connecting customers, suppliers, and employees with manufacturing best practices. Only Manufacturing helps companies eliminate waste and maximize demand-driven efficiency while aligning production processes with core business goals in real time. Align manufacturing processes by deploying mixed-mode manufacturing techniques including make-to-order, Lean, make-to-stock, or other unique process needs.

PeopleSoft recently acquired JCIT International's Demand Flow software, a leading variant of lean manufacturing methodology. JCIT's Demand Flow has vaulted PeopleSoft among the select few software vendors explicitly able to deliver comprehensive lean manufacturing support. Lean manufacturing has been getting increased interest recently, and PeopleSoft now has an upper hand to delver technology, consulting, and education that should enable companies to transform themselves into demand-driven enterprises.

Customer Success with PeopleSoft Lean Manufacturing Application: FWMurphy has dramatically increased its efficiency by implementing a wide range of PeopleSoft EnterpriseOne solutions, often as an early adopter. The technology has enabled FWMurphy to claim an impressive list of accomplishments: consolidate its manufacturing facilities, make more strategic decisions, practice lean manufacturing, reduce its inventory, provide better customer service, improve its order promising, and build an eBusiness foundation that is the envy of other companies. Today, with a leaner manufacturing operation, the company uses a pull system that tells suppliers to replenish only the parts that have been used recently.

Balanced Scorecard: Accounting for IT Value

From CIO Asia, Singapore ... According to David Norton, cocreator of the Balanced Scorecard, "the right question is, what's the value of my process?" Businesses can track the outcomes of ...

... Processes Are Where You Make Money: Business processes create new products and services that will satisfy customers and create profits for shareholders ...

Mapping Strategy Using the Balanced Scorecard: translate strategy into operational terms; create a strategy map; design a scorecard; identify measures, targets, and initiatives; get executive buy-in; or build on an existing scorecard initiative. Executing Strategy Using the Balanced Scorecard: create organizational alignment, communicate strategy, cascade scorecards, motivate to make strategy everyone's job, link team and individual performance and tie to compensation, and conduct effective scorecard meetings...

Education Balanced Scorecard: Datatel Honors Edison State Community College for Exemplary ...

From Business Wire (press release) ... Through Datatel's Center for Institutional Effectiveness(R), Edison has adopted the Balanced Scorecard approach to implement continuous quality improvement ...

Deploying the Balanced Scorecard in Your Institution

Education leaders are always searching for ways to quickly review key strategic initiatives both short-term and long-term solutions that benefit the institution. This workshop explores strategies and practices in deploying a balanced scorecard (BSC) of key performance measures throughout the institution to meet these needs. Participants will explore strategies for monitoring and using the scorecard to plan alignment with the institution's "vital few" goals, and designing strategies for communicating balanced scorecard results throughout the institution to include resource allocations.

This workshop is part of the Executive and Strategic Leadership track.

Define the relationships and linkages between institutional missions, visions, values and key institutional strategies

Advance the utilization of a BSC to all levels of the institution

Develop processes and/or a template to support advancement of the BSC to all levels

Develop approaches for short, as well as long-term utilization of a BSC

Monitor utilization of the BSC throughout all levels of the institution

Design strategies for communicating BSC results and revisions throughout the institution

Incorporating both formative (leading) and summative (lagging) indicators into the BSC

Connect resource allocations to the BSC analysis

Design strategies that translate BSC data into action plans to support strategic initiatives

Donna Taylor, Dean of the Center for Institutional Effectiveness,
dct@datatel.com
703.968.4632

Balanced Scorecard: Help Desk Institute Offers Support Center Director Certification

First SCD Course to be Held September 13-16, 2004 in Chicago, Ill.

ORLANDO, Fla., April 19 /PRNewswire/ -- Help Desk Institute (HDI), the world's largest membership association for service and support professionals and the premier certification body for the industry, announced today it is offering a new certification course: Support Center Director (SCD). The announcement was made at HDI 2004, the association's annual conference held April 17 - 21, 2004, in Orlando, Fla. This course is designed for experienced support center managers, directors and other management positions directly responsible for providing strategic leadership to the support organization.

"HDI is excited to announce the director's level certification to the support industry," said Judy Benda, HDI's executive director, training and certification. "The development of the director's course and certification has come as a response to the increasing demands placed on support center management, and the evolution of support centers as they become increasingly strategic. This course and accompanying certification is truly revolutionary in meeting the business needs of the support center by educating management on key practices such as finance, marketing to the executive level and strategic business development."

The SCD course is designed to provide managers and directors with the strategic skills necessary to build, maintain and promote the direction of the support center. These include:

* Tools for evaluating and reporting metrics; KPI (key performance indicators) for goals/measuring development

* Skills necessary for implementing a support center maturity model

* Strategies for delivering quality service and support

* Guidelines for maximizing vendor relationships

* Finance 101 -- cash flow, P&Ls, budget and revenue building strategies

* Negotiating skills for Service Level Agreements (SLAs)

* Strategies for staff mentoring, process analysis, sourcing

* Methodologies for successful Knowledge Management

* Information Technology Infrastructure Library (ITIL) alignment strategies

* Balanced Scorecard Development

* Data analysis strategies -- industry trends and organization performance

* Creating strategic vision

* Use of sales and marketing techniques to gain executive and end-user (customer) buy-in

* Leadership management development - policy, process and people

* Building successful business cases


About HDI SCD Certification Course: The HDI SCD course will present the necessary framework for providing exemplary executive-level direction for the support center. The course will be offered in two sections: SCD 101 and SCD 102, with two days for each section. HDI suggests interested people take SCD 101 and SCD 102 as a four four-day cou