In governments around the world, there is acknowledgement of the need to be more efficient, especially with enabling citizen services. Many governments are adopting e-government technology to solve their problem. This may be necessary, but not sufficient in streamlining processes for speed, eliminating waste, and delivering the best performance at the appropriate cost. Six Sigma is a methodology that can be truly transformative in improvement of public sector business processes. Andre Pope proposes an invigorating approach to improving performance in the public sector, leveraging Six Sigma methodology. ...
... "I am proposing the establishment of a National Public Corporation Commission with the objective of helping the various public corporations achieve financial and operational excellence through the introduction of Six Sigma methodologies and programs. Six Sigma, which is outlined with some specificity later in this paper, is a process or methodology that has and continues to be used by some of the largest and more innovative private companies across the globe, particularly in North America, Europe and Asia, to achieve breakthrough results. " ...
Public Sector Six Sigma: Via The Perspective: Using Six Sigma to Reinvigorate Public Corporations
Relevant resources on Six Sigma experiences in the public sector:
Quality Digest Magazine
: "Six Sigma has proven its worth to the manufacturing industry, causing the education, health care and service industries to sit up and take note. Governments, though, have been slower to respond to the methodology's potential. This is understandable. Governments, whether local or federal, have huge and entrenched bureaucracies, and they lack the all-important market incentive for change. "
: "Following a pilot project where seven public sector agencies applied Six Sigma to selected work areas, the August forum, organised by the MFE office, was a good opportunity to showcase the findings and success stories. "
QW: Public sector? So what?
: "What about six sigma in the public sector? Well, the term itself is potentially misleading, because the high-frequency operations that make this statistic meaningful (eg 3.4 defects per million opportunities) are rare in public sector organisations. QW published an article (in January 2001) on six sigma in a courts service although the piece admitted that in this instance achievement of just 2.8 sigma was the main target. "
Ministry Of Finance
: "Six Sigma, a management tool which has made significant impact in private sector companies worldwide such as Hewlett-Packard, General Electric, Motorola and 3M, is now being applied in the Singapore Public Sector. The use of Six Sigma by public sector organisations has started to offer significant improvements in service quality and reductions in cost."
Labels: 3m, achieve, approach, change, forum, general-electric, manufacturing-excellence, motorola, project, results, speed, waste