Six Sigma Trust for Customer Facing Processes

Banking industry sees opportunity to move Six Sigma discipline and improvement techniques into the front-office, or customer-facing, business processes to impact the customer experience. ...

... "Many banks already have an infrastructure they reposition for the sales side. These institutions have applied Six Sigma and other optimization initiatives on their back-office operations for up to 20 years. " ...

Via U.S. Banker: Just Trust Me

Lean Six Sigma Creates Value at Local Firms

Lean and Six Sigma techniques translate well across companies and are equally at home in the front and back office. ...

... "Paychex Inc. hired former Kodak black belt Leslie Henckler as manager of operational process flow improvement in August to spearhead Lean Six Sigma efforts in Paychex's human resource business, dealing with customer 401(k) plans, insurance plans and other needs. " ...

Via Rochester Democrat & Chronicle: Six Sigma Used Successfully in Local Firms