Breyfogle on Beyond Lean Six Sigma

Interesting event queued next week on Lean Six Sigma ...

... "Forrest W. Breyfogle III, will speak at Century College in White Bear Lake on Tuesday, April 15, on why businesses should go beyond Lean Six Sigma and the Balanced Scorecard. " ...

Via Hutchinson Leader: Century College Event

Balanced Scorecard Role in Six Sigma

The Balanced Scorecard supports Six Sigma initiatives by bringing line-of-sight visibility to important perspectives, such as financial, process, customer, and talent. ...

... "Six Sigma is a product of the balanced scorecard, imposing even greater structure. The balanced scorecard is often part of the IT governance process and is generally used as a performance measurement ... " ...

Via CIO: Balanced Scorecard

Healthcare Six Sigma Scorecard

Firms partner to control escalating health care costs through a Six Sigma program that streamlines administrative processes to lower health care costs for patients. ...

... "Drawing on a methodology called Six Sigma, used by manufacturing and other industries for eliminating procedural deficiencies, BJC HealthCare and UnitedHealthcare established a project team to identify areas for billing and payment process enhancements. The team is using Barnes-Jewish Hospital as the pilot site, examining every step of the health care process - from physician services to claims processing - to remove inefficiencies and associated costs. Using Six Sigma practices as a model, the project team has developed a scorecard to monitor progress and ensure proper implementation of the team's recommended solutions. After nine months of work, the project team's first phase was completed in the fall of 2006. BJC plans to implement the team's recommendations at all 13 of its hospitals. " ...

Via UnitedHealthcare: BJC HealthCare and UnitedHealthcare Partner to Streamline Administrative Processes and Lower Health Costs

Balanced Scorecard Decision Support

Financial company deploys BI software to enable decision support through a balanced scorecard. ...

... "Pentaho Corp., creator of the world's most popular open source business intelligence (BI) suite, announced that Italian commercial finance firm Unionfidi S.C. has deployed Pentaho’s Open BI Suite to deliver a balanced scorecard, reporting, and analysis application that provides vital information and decision support to multiple departments. This application, built with the Pentaho Open BI Suite and called UFIntelligence, is deployed to Unionfidi S.C. employees in risk management, accounting, human resources, marketing, and other departments: said Davide De Ruvo, CIO at Unionfidi S.C.. The centerpiece of this application is a balanced scorecard that provides key metrics from multiple business perspectives including financial, customer, business process, and learning and growth. Our users also have access to supporting reports and analytical views linked to the scorecard, and receive standard reports relevant to their roles via e-mail. Users in the Loans Department, for example, receive frequent, timely reports on customer loan deadlines. " ...

Via Pentaho: Italian Financial Firm Unionfidi S.C. Deploys Pentaho for Enterprise Business Intelligence ...

Lean SixSigma Breyfogle Event ...

Breyfogle learning event this Tuesday ...

... "Central Texas IEEE Engineering Management Society - 5:45 to 8 p.m. Beyond Lean Six Sigma and the Balanced Scorecard with speaker Forrest Breyfogle ... " ...

Via Statesman: Link

CIO Management Framework: Six Sigma Balanced Scorecard ...

Successful CIOs balance internal efficiency while enabling enterprise growth ...

... "Dawson not only brought his expertise in comprehensive management frameworks - Balanced Scorecard and Six Sigma - to his new post; he also had intimate views into both the demand and supply sides of IT at ADB. " ...

Via CIO Asia: The MONEY Mantra ...

Performance Measurement: Balanced Scorecard ...

Cognos Exec will speak about the balanced scorecard and the market for corporate performance management at conference this week. ...

... "Cognos (Nasdaq: COGN; TSX: CSN), the world leader in business intelligence and corporate performance management (CPM), announced that Neal Hill, Senior Vice President, Corporate Development, will speak at the upcoming Needham & Company Growth Conference on January 10 at the New York Palace Hotel in New York, NY. During the session, Mr. Hill will review the current market landscape, the impact Cognos is having on its core areas of focus, including enterprise business intelligence, enterprise planning and enterprise scorecarding, and the ever-increasing role and importance of Corporate Performance Management in delivering the next level of performance. Mr. Hill will also discuss the growth of Cognos - both in its expansion globally and in its continually expanding customer base. " ...

Performance Measurement: Balanced Scorecard: Via Cognos: Cognos Senior Vice President of Corporate Development to Speak at Needham & Company Growth Conference on January 10

Balanced Scorecard Performance Management for Educational Institutions ...

Educational institutions are actively adopting performance management through digital balanced scorecards. ...

... "performancesoft Inc. is pleased to welcome Kentucky State University and Washington State University as the latest additions to its growing list of customers, as it continues to expand its leadership position in the Performance Management and Balanced Scorecard category for today's performance-driven educational institutions. performancesoft pbviews, the most widely deployed Performance Management software solution, gives educational institutions a means to respond to performance mandates, accreditation requirements and the demands of their various stakeholders. Additionally, pbviews offers a complete enterprise-wide Performance Management reporting environment, that delivers rich data visualization capabilities, coupled with actionable automated alerting functionality to help ensure management has visibility into all levels of their organization. " ...

Balanced Scorecard Performance Management for Educational Institutions: Via performancesoft: A Growing Number of Leading Educational Institutions Worldwide are Using performancesoft pbviews to Enhance their Performance Management Initiatives



Datatel: Measuring Effectiveness: "The higher education industry is beginning to adapt the common practice in business and industry of utilizing a Balanced Scorecard to measure and track performance."

Performance measurement of higher education facilities: "The Balanced Scorecard, a widely popular technique, provides organisations with a comprehensive framework that translates the organisation's strategic objectives into a coherent set of performance measures. "

Introducing the Balanced Scorecard: Creating Metrics to Measure Performance -- Gumbus 29 (4): 617 -- Journal of Management Education: "This experiential exercise presents the concept of the Balanced Scorecard (BSC) and applies it in a university setting. The Balanced Scorecard was developed 12 years ago and has grown in popularity and is used by more than 50% of the Fortune 500 companies as a performance measurement and strategic management tool."

Founded in 1993, performancesoft is the acknowledged leader in the Performance Management and Balanced Scorecard solutions, with the richest, most intuitive and easiest to use product in the category. Its state of the art software, practical expertise and unparalleled customer support make pbviews the solution of choice for today’s performance driven organizations such as: New York State Office of General Services, County of San Diego, New York City Department of Citywide Administrative Services and US Army Corps of Engineers, among others.

Balanced Scorecard Performance Management: Cognos Leader ...

Cognos recognized for its leadership position in performance management, in areas such as balanced scorecard, by Gartner. ...

Balanced Scorecard Performance Management: Cognos Leader : Via Cognos: Cognos Positioned In Leaders Quadrant In New Analyst Report On Corporate Performance Management Suites

... "Cognos maintains a strong focus on achieving top-level performance across the company. This effort has made Cognos a world-class example of corporate performance management in action and contributes to its position in the market. The company's achievements in this area have been recognized by the Balanced Scorecard Collaborative, which has named Cognos to its Hall of Fame. " ...

Value Chain Blueprint: BSC Alternative ...

Value Chain Blueprint: BSC Alternative: Overview on business process integration

... "a new approach to performance management, value chain blueprint (it does a better job in assessing intangible assets than balanced scorecard) " ...

Six Sigma Framework: Business Management Quality Model

A popular process for improving business efficiency is the Six Sigma framework. Bob Violino explores the use of frameworks and quality models to drive value, such as Six Sigma and TQM ...

Six Sigma Framework: Business Management Quality Model: Via Optimize Magazine: Frameworks Boost Business Efficiency ...

... "The most popular business-management frameworks and quality models are total quality management (TQM), with 44% of the 156 companies surveyed using that model, and business-activity monitoring (BAM), with 42%. Other favorites are Balanced Scorecard, 36%; Six Sigma, 33%; QPR Scorecard, 17%; and Malcolm Baldrige quality system, 16%. " ...

LeanSixSigma Balanced Scorecard Meeting: Breyfogle Speaking ...

LeanSixSigma Balanced Scorecard Meeting: Breyfogle Speaking: Via Austin BizJournal: Business Calendar - 2005-09-05

... "Thursday, Sept. 8: American Society for Quality meeting. Topic: Beyond Lean Six Sigma and the Balanced Scorecard. Speaker: Forrest Breyfogle. 5:30-8 p.m., J.J. Pickle Research Campus, 10100 Burnet Road, Building 137, Lil' Tex Auditorium. Free. For more information, call Todd Minnick at (512) 432-9649. " ...

Balanced Scorecard: Organizational and Individual

Balanced Scorecard: Organizational and Individual: Indorama Group Selects pbviews as its Performance Management Solution ...

... "With the assistance of performancesoft's Indonesian business partner PT Organisasi Transformasi Internasional, Indorama will implement pbviews to introduce an organizational Balanced Scorecard and Individual Performance Management system. Already a performance leader in Indonesia, Indorama has grown rapidly since going public in 1990, and is one of the only companies in the country to publish its financial statements in US dollars. " ...

The Indorama Group first started as a spinning mill in 1976 and has since grown into one of Indonesia’s largest producers of polyester-based raw materials for the textiles and packaging industries. The company was first listed on the Jakarta Stock Exchange in 1990, and today produces 260,000 tons of polyester annually.

Founded in 1993, performancesoft is the acknowledged leader in the Performance Management and Balanced Scorecard categories, with the richest, most intuitive, and easiest to use product, and the largest number of successful deployments worldwide. Its state of the art software, practical expertise and unparalleled customer support make pbviews the solution of choice for today’s performance driven manufacturing organizations, which include: Motorola, General Motors, Honeywell, Siemens, and many more.

Balanced Scorecard Performance Measurement: Accountability Transparency ...

Balanced Scorecard Performance Measurement: Accountability Transparency: performancesoft Inc. Announces Pinellas County School Board Leaves No Child Behind using pbviews

... "Today's school boards can focus on what works and close the achievement gap by using pbviews to provide a means to develop and automate the key indicators that monitor the ongoing improvement of student, staff and program performance. The flexibility built into pbviews supports the deployment of measures that help identify instances where schools chronically fail to improve the delivery of education services, resulting in increased accountability and transparency. " ...

Founded in 1993, performancesoft is the acknowledged leader in the Performance Management and Balanced Scorecard solutions, with the richest, most intuitive and easiest to use product in the category. Its state of the art software, practical expertise and unparalleled customer support make pbviews the solution of choice for today’s performance driven organizations, which in the educational sector include: the California State University, George Washington University and the University of Washington, among others.

Balanced Scorecard Management System ...

Balanced Scorecard Management System: SAS International announces winner of Enterprise Intelligence 2005 Award ...

Healthcare provider leverages SAS technology to power their management system through a balanced scorecard ...

... "A core element of the management system is a balanced scorecard based on an enterprisewide SAS Data Warehouse, which provides the hospital's top decision makers with all the relevant facts and figures to perform their managerial tasks. The SAS Data Warehouse ensures consistent and correct data, an important precondition for successful strategic management, given that UKA has a variety of operational systems and departmental applications. " ...

The University Hospital Aachen (UKA) offers all patient care services including all clinical faculties and even dentistry on its premises. As a university hospital, its facilities also extend to laboratories and related areas of applied medical research; in order to ensure that its diagnostic and therapeutic offering is always at the forefront of scientific knowledge, the hospital works in close cooperation with the Rhineland-Westphalian Technical College of Aachen (RWTH). Currently there are 6,286 employees at UKA, of whom 67 are professors, 1,192 scientific and 5,067 non-scientific workers in 33 clinics, 21 institutes and in hospital management. The central surgical department has a complement of more than 30 operating theatres, while a further clinical centre specialises in outpatient care. The hospital treats 45,000 inpatients and 120,000 outpatients annually.

SAS is the market leader in providing a new generation of business intelligence software and services that create true enterprise intelligence. SAS solutions are used at more than 40,000 sites – including 96 of the top 100 companies on the FORTUNE Global 500® – to develop more profitable relationships with customers and suppliers; to enable better, more accurate and informed decisions; and to drive organizations forward. SAS is the only vendor that completely integrates leading data warehousing, analytics and traditional BI applications to create intelligence from massive amounts of data. For nearly three decades, SAS has been giving customers around the world The Power to Know ®.

Balanced Scorecard Methodology

Balanced Scorecard for HHS Grants Management Operations

... "Balanced Scorecard (BSC) methodology enables management to look at processes more broadly, from multiple perspectives. Specifically, from four prespectives, which are: the Financial Perspective, the Customer Perspective, the Internal Business Processes Perspective, and the Learning and Growth Perspective. Using multiple perspectives to examine an operational process enables an organization to gain a more complete picture or balanced perspective on an organizational operation. These perspectives provide the user of the BSC methodology with the basis for measuring performance and making process improvements. " ...

Balanced Scorecard Conceptual Framework ...

Balanced Scorecard: Office of Procurement

... "The BSC is a conceptual framework for translating an organization's vision into a set of performance indicators distributed among four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth. Indicators are maintained to measure an organization's progress toward achieving its vision; other indicators are maintained to measure the long term drivers of success. Through the Balanced Scorecard BSC, an organization monitors both its current performance (finances, customer satisfaction, and business process results) and its efforts to improve processes, motivate and educate employees, and enhance information systems--its ability to learn and improve. " ...

Six Sigma Healthcare Balanced Scorecards ...

Six Sigma Healthcare Balanced Scorecards: Atlantic Health System to rev up balanced scorecard with SAS

... "The SAS Performance Management for Healthcare solution enables organizational leaders to focus, communicate and collaborate on strategy and then to turn those strategies into action. Executives can implement balanced scorecards, Six Sigma or other quality frameworks to integrate traditional business data, like revenues and profits, with intangible measures such as the satisfaction of their patients, employees and physicians. SAS allows decision makers to communicate and measure, at an enterprise level, the degree of strategic alignment and the progress toward desired outcomes. Teams at several leading healthcare provider organizations employ SAS Performance Management for Healthcare to achieve quantifiable improvements in patient safety, clinical quality, physician engagement and employee satisfaction and retention. These providers include Brigham and Women's Hospital in Boston, Virginia's Centra Health, Duke University Hospital, Maine Medical Center and Yale New Haven Health System. " ...

SAS is the market leader in providing a new generation of business intelligence software and services that create true enterprise intelligence. SAS solutions are used at more than 40,000 sites – including 96 of the top 100 companies on the FORTUNE Global 500® – to develop more profitable relationships with customers and suppliers; to enable better, more accurate and informed decisions; and to drive organizations forward. SAS is the only vendor that completely integrates leading data warehousing, analytics and traditional BI applications to create intelligence from massive amounts of data. For nearly three decades, SAS has been giving customers around the world The Power to Know ®.

Six Sigma Workshop: Reverse Logistics Seminar

Reverse Logistics Six Sigma Workshop

... "Six Sigma Workshop & Seminar by Roy Fain and Natalie Rhode : Reverse Logistics Workshops & Seminars: Effectively Implementing Six Sigma, Balanced Scorecard and Cost of Quality Measurements: 3rd Party Service Providers, like many of their OEM partners, have challenging financial objectives and a profound responsibility to their customers. The key to maximizing your financial return from utilizing Six Sigma methodology is effectively implementing a program adapted specifically to your company. " ...

Balanced Scorecard Performance Management ...

Balanced Scorecard Performance Management: New York City Department of Health and Mental Hygiene Selects performancesoft pbviews to Drive Organizational Performance Management

... "performancesoft Inc., the leading provider of Performance Management solutions for local government, announced today that the New York City Department of Health and Mental Hygiene (DOHMH) has become the latest New York City government agency to implement pbviews to drive performance. " ...

Founded in 1993, performancesoft is the acknowledged leader in the Performance Management and Balanced Scorecard categories, with the richest, most intuitive and easiest to use product, and the largest number of successful deployments worldwide. Its state of the art software, practical expertise and unparalleled customer support makes pbviews the solution of choice for today’s performance driven local government organizations, which include: NYC Department of Citywide Administration Services, Mecklenburg County, City of Chula Vista, County of Simcoe, City of Columbus and many more.

New York City is the greatest city in the world, and one of the healthiest. The New York City Department of Health and Mental Hygiene has, throughout its history, paid special attention to improving the health of the City's most vulnerable residents. From the late 1800s, when the Department developed sanitation programs to improve living conditions in tenement neighborhoods, to the early 1900s, when public health physicians were dispatched door-to-door in poor areas of the City, to the 1990s, when new programs were developed to fight tuberculosis and HIV/AIDS, the Department has recognized that social and economic factors are inextricably linked to health.

Lean Six Sigma Seminar: Integrated Enterprise Excellence ...

Austin business calendar - 2005-05-30

... "Smarter Solutions Beyond Lean Six Sigma and the Balanced Scorecard Executive Overview. Topic: Six Sigma (Integrated Enterprise Excellence). Speaker: Forrest Breyfogle, CEO of Smarter Solutions, and Keith Moe, executive vice president at 3M Co. 8 a.m.-4:30 p.m. " ...

LeanSix Sigma Balanced Scorecard Seminar: Austin TX ...

Austin business calendar - 2005-05-02: Coming Up in Business ...

From Austin Business Journal, Lean Six Sigma and Balanced Scorecard Seminar ...

... "Smarter Solutions Inc. Topic: Beyond Lean: Six Sigma and the Balanced Scorecard. Speaker: Forrest Breyfogle, CEO, Smarter Solutions Inc. 8 a.m.-4:30 p.m., Smarter Solutions, 11044 Research Blvd, Suite B-400. Free. To RSVP, email (cristi.b@smartersolutions.com)" ...

Balanced Scorecard Employee Performance Management Integration ...

Balanced Scorecard Employee Performance Management Integration: MindSolve Technologies Announces Partnership with Hyperion

Mindsolve and Hyperion partner together on development of an integrated balanced scorecard and performance management system ...

From PR Newswire (press release) ... Companies to Offer Integrated Balanced Scorecard and Employee Performance Management Solution GAINESVILLE, Fla., March 2 MindSolve Technologies ...

... MindSolve Technologies, the technology leader in Employee Performance Management, today announced a Technology Partnership with Hyperion Solutions Corporation, the global leader in Business Performance Management software, to bring the first integrated balanced scorecard and Employee Performance Management software solution to market. Balanced scorecard and Employee Performance Management are both high interest, high value strategic initiatives aimed at improving organizations' performance, productivity, and profitability. ...

MindSolve Technologies, Inc. is a privately held company, headquartered in Gainesville, Florida. In 1994, MindSolve revolutionized Employee Performance Management with the introduction of visual, user-friendly multi-rater assessment. In 1998, MindSolve offered the industry's first web-based drag & drop workforce performance management software. MindSolve provides technology-based software solutions and related professional services for performance appraisal, 360 feedback processes, goal alignment and tracking, employee development, salary and compensation planning, career and succession planning, executive coaching and leadership training, and organizational development for users in over 50 countries worldwide.

Balanced Scorecard Strategic Management ...

FORCE MANAGEMENT RISK BALANCED SCORECARD ...

STATEMENT BY THE HONORABLE DAVID S. C. CHU, UNDERSECRETARY OF DEFENSE (PERSONNEL AND READINESS) ...

... "There is much change being worked in Personnel and Readiness. As diverse as these efforts are, we have aligned outcomes associated with many of our efforts under the new Force Management Risk Balanced Scorecard. The Balanced Scorecard strategically aligns our personnel management objectives, the variety of current and planned research efforts, human capital plans, and policy revisions within Personnel and Readiness under five major goals. These goals include: maintain a quality workforce; ensure a sustainable military tempo; maintain workforce satisfaction; maintain reasonable costs; and shape the force of the future. Our goals focus on accomplishing the initiatives set forth in the President's Management Agenda, with particular emphasis, of course, on the Strategic Management of Human Capital initiative. " ...

Balanced Scorecard Performance Measurement ...

HHS - FY 2003 GPRA Submission

... "Performance Measurement: Progress in achieving this goal is measured by using a composite contract operations rating based on survey results from HHS's Acquisition Balanced Scorecard. OAM has developed a results-driven Acquisition Balanced Scorecard to measure and improve acquisition performance throughout the Department. HHS's Acquisition Balanced Scorecard represents a new, cost-effective approach to performance management and oversight. The Scorecard strives to achieve balance among various perspectives and goals, such as efficient business processes, innovative leadership, empowered employees, satisfied customers, and dedicated vendors. HHS's Agencies compile performance data using pretested surveys of stakeholders, such as customers, contractors, and employees. Performance data is entered, tracked and analyzed using a variety of software and web-based applications.. Performance gaps are identified, and cross-functional teams are used to target opportunities for organizational improvement." ...

BSC Next Generation ...

Committee on Advanced Technology: BSC Performance Metrics ...

Hratch G. Semerjian, Acting Director, writes ...

... "Performance Metrics: You ask that we include improved metrics, both short- and long- term that are consistent with the Baldrige framework and aid in performance evaluation and transparency. Currently we are working on the next generation of the NIST Balanced Scorecard and plan to include implementation metrics of the type you suggest. Our Senior Management Board is scheduled to review these and other aspects of our revised Scorecard later this summer, and we anticipate discussing our overall approach to the Scorecard with you during the September meeting in Boulder. " ...

BSC Measuring the Road to Improvement ...

Measuring the Road to Improvement, November/December 2002 Public Roads

Connie Yew and Pamela Friedman write ...

... "PENNDOT Balanced Scorecard (biannual reporting). At the strategic level, the BSC Balanced Scorecard targets performance effectiveness over a 3- to 5-year timeframe. The Scorecard contains eight strategic focus areas (such as quality of life) with 14 high-level goals (e.g., demonstration of sound environmental practices) and 23 strategic objectives. Each high-level goal and strategic objective includes one or more measures. For example, the internationally established ISO 14001 environmental management standard is the measurement tool for the environmental goal. Individuals or teams of mid- to upper-management staff act as 'leads' in tracking and reporting progress on the Scorecard measures once every 6 months. " ...

BSC Performance Measures and Evaluations ...

Performance Measures and Evaluations

... "Performance Measures and Evaluations: In updating this plan, GAO relied on a variety of information sources about past performance to determine priorities for the future. GAO will continue to rely on these sources and other evaluations to judge progress toward its strategic goals and objectives over the period of this plan. GAO intends to continue refining its performance indicators as part of a balanced scorecard approach to performance measurement that focuses on the agency's clients, the results achieved, and its employees. Key Performance Measures: GAO uses both quantitative and qualitative performance measures to assess progress in achieving its strategic goals and objectives. " ...

Balanced Scorecard Innovation in the Government Sector ...

Report on Balanced Scorecard Conference ...

... "The Organization for the Balanced Scorecard. Debrah Whitaker and Mario Bognanno of Renaissance actually did a better job than Norton of describing how the Balanced Scorecard can be applied to the public sector. Strategy is always a hypothesis, a dynamic process. Agencies develop wonderful plans - the problem is in the implementation. Often great strategic plans gather dust. The Balanced Scorecard can be adapted to the government sector, but with some differences. In government in the past, budget has been the driver for strategy. The Scorecard must be adapted to reflect the unique role and mission of an agency. Latest innovation in the Scorecard introduces the stakeholder perspective, reflecting integration of the customer and budgetary perspectives." ...

Balanced Scorecard Implementation ...

VA Testimony Before Congress ...

... "My proposed Balanced Scorecard is based on this approach of establishing goals and objectives within a corresponding framework to track progress achieved and to establish clear accountability. A Balanced Scorecard is developed using specific outcome measures and is used to monitor the results of improvement activities. The Balanced Scorecard will provide us with a strategic measurement system. The organization will look at the total service delivery picture taken together rather than just productivity, cost, or speed. We will also look at ways VBA can improve performance in these areas by sharing data and resources with other parts of VA to achieve the One-VA vision articulated in the Department's strategic plan. There is no doubt in my mind that implementing GPRA in this way will result in better benefits and services for veterans and their families, better value for the taxpayer, and greater satisfaction for our VBA employees. We have made good progress to date in implementing GPRA. We have identified performance measures for each of our six business lines, using a core set of measures focused on improving our business processes." ...

BSC Performance Elements

FY04 SES Performance Elements

... "Introduction of the balanced scorecard concept in 1992 by Robert Kaplan and David Norton of the Harvard Business School, as well as other studies, have shown that both the public and private sectors are increasingly and successfully using balanced measurement to help create high-performing organizations. They indicate the approach to performance planning, management, and measurement that balances the needs and perspectives of customers, stakeholders, and employees with the achievement of the organizations' business or operational results is critical to successful improvement efforts. Principles for Developing Bureau Balanced Measures: Each bureau has the flexibility to establish its own balanced measures unique to their mission. " ...

BSC Tool ...

Approach to Performance Measurement ...

... "the PSC Balanced Scorecard will be a tool by which we manage, the Performance Standards will be the report card of how well we are doing. We will use this balanced approach for each of our service areas as well as our employees. " ...

Balanced Scorecard in Public Sector ...

Mission: Provide measurable, qualitative, and cost-effective government services: A new balanced scorecard approach to management ....

... "One of the most challenging aspects to instituting a system of strategic and operational performance measures is to ensure that the organization does not single out a particular measure to the exclusion of all others. Towards that end, and to ensure the strategic goals are clearly heard throughout the entire organization, the PSC has adopted the private sector model of a balanced scorecard to ensure that complementary measures are achieved. In order to achieve both our vision and mission, the PSC has set into place a balanced set of four strategic goals" ...

Balanced Scorecards for Public Libraries ...

Balanced Scorecards for Public Libraries | City of Carlsbad

... "Dr. Cliff Lange, Director of the Carlsbad City Library, announced today that the library has received a Federal grant from the Institute of Museum and Library Services (IMLS) to cre4ate a Library Scorecard to communicate the value of the public library using outcome-based performance measures. Other libraries participating in the project are the Chula Vista Public Library, the Cerritos Public Library and the Newport Beach Public Library. Cliff Lange said, We are obviously delighted to receive the grant. The funds will enable the participating libraries to develop their own balanced scorecards, which can be used as a vehicle to communicate the value of library services we bring to our communities. We will also be developing a workbook which then can be used by other public libraries to assist them in developing a scorecard." ...

Balanced Scorecard in Procurement ...

Procurement Balanced Scorecard team: Balanced Scorecard Home Page

... "The BSC is a conceptual framework for translating an organization's vision into a set of performance indicators distributed among four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth. Indicators are maintained to measure an organization's progress toward achieving its vision; other indicators are maintained to measure the long term drivers of success. Through the BSC, an organization monitors both its current performance (finances, customer satisfaction, and business process results) and its efforts to improve processes, motivate and educate employees, and enhance information systems--its ability to learn and improve." ...

Productivity Initiative Balanced Scorecard Performance Measurement ...

Productivity Initiative -- King County Wastewater Treatment Division

... "Balanced Scorecard: The WTD uses a Balanced Scorecard, performance measurement tool often used in private business, to measure its progress. The Balanced Scorecard ensures that program decisions take into account different perspectives including people management, financial performance, key internal processes and customer focus. " ...

Balanced Scorecard Excellence ...

TVA: Daily news for employees: TVA Joins Balanced Scorecard Hall of Fame ...

... "TVA Joins Balanced Scorecard Hall of Fame: TVA has been named to the global Balanced Scorecard Hall of Fame for achieving exemplary performance results with its Winning Performance Balanced Scorecard program. Balanced Scorecard Collaborative Inc. created the Hall of Fame to publicly acknowledge the results of organizations that implement balanced scorecards to create a strategy-focused organization. BSC President David Norton and BSC's Robert Kaplan developed the Balanced Scorecard concept in 1992. BSC says it has been implemented in thousands of corporations, organizations and government agencies worldwide. Based on the premise that measurement motivates, BSC says the scorecard program is designed to put strategy at the center of the management process, allowing organizations to implement strategies rapidly and reliably. " ...