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The Sixth Sigma: Achieve Breakthrough Performance Using Six Sigma

Wednesday, June 25, 2008

Toyota Production System in Healthcare

Learn about the application of lean principles and TPS in the healthcare industry. ...

... "The 2nd Annual Summit on Deploying the Toyota Production System & Lean Healthcare in Hospitals, When: Jun 25, 2008, Where: Hilton San Francisco, San Francisco, CA " ...


Via : Summit on Deploying the Toyota Production System in Hospitals

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Wednesday, December 12, 2007

Lean Six Sigma Event London

Upcoming lean healthcare event in London. ...

... "The event is scheduled to take place at 76 Portland Place on 26 February 2008. " ...


Via Healthcare Equipment and Supplies: Lean Conference

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Tuesday, December 04, 2007

Six Sigma Improves Education Quality

University professors use Six Sigma techniques to improve the math placement process so that first-year math course assignments better match student's abilities. Their efforts have been recognized with an award. ...

... "Math professors Carl Lee and James Angelos presented the Six Sigma project at the National Quality Education Conference in St. Louis held Nov. 10 through 13. Judges evaluated projects using a set of criteria that included analyzing the project's alignment with organizational goals, solution development and implementation, team effectiveness, and the communication and application of project findings. " ...


Via Central Michigan University: Six Sigma Project

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Thursday, November 29, 2007

Innovative Thinking Integrated With Culture

Innovation is needed to differentiate corporate and product performance in the global economy. Lean principles can be extended to the growth agenda to support building an innovative culture and workforce. ...

... "What is really needed today is what I call systematic and lean innovation. That is, you have to make innovative thinking part of the entire corporate culture. " ...


Via Oakland Business Review on MLive: Lean Innovation Summit

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Wednesday, September 26, 2007

Lean Six Sigma Life Sciences Conference

Developing and Deploying Lean Six Sigma Practices in the Life Sciences Industry conference is scheduled for December 3-5, 2007 at the Hyatt Regency at Penn's Landing in Philadelphia, PA. ...

... "The conference will feature a keynote address on DuPont's Six Sigma Deployment-Experiences and Recommended Practices from a Fortune 100 Company by Steven P. Bailey, Ph.D., Principal Consultant, DuPont Engineering and Research Technology on Tuesday, December 4th at 1 PM. Another keynote on Project Selection - the Achilles Heel of Lean Six Sigma by Ronald D. Snee, Ph.D., Principal and Lean Six Sigma Initiative Leader, Tunnell Consulting, will commence on Monday, December 3rd at 1:30 PM. Both Dr. Bailey and Dr. Snee are respected thought leaders and authors in the area of Lean Six Sigma. " ...


Deploying Lean Six Sigma Practices in the Life Sciences Industry Conference

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Monday, September 10, 2007

PPG Lean Six Sigma Process Discussed

PPG Automotive Refinish shares insights on Lean Six Sigma with partners at upcoming seminar. ...

... "PPG will co-facilitate a NACE sponsored Roundtable titled Lean - Understanding the Process. The roundtables will provide a forum to discuss Lean Six Sigma processes in the collision center ... " ...


Via ABRN: PPG TPS Programs

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Saturday, May 12, 2007

BobGalvin SixSigma Creator Keynotes

Insights on the convergence of IT and buildings. ...

... "Bob Galvin, the legendary former Chairman & CEO of Motorola, and creator of Six Sigma will Keynote at BuilConn. Bob joins Todd Hawthorne (Cisco), Peter Kelly-Detwiler (Constellation) and Anto Budiardjo (Clasma) to provide an inspiring view of the changes and possibilities at the intersection of buildings, IT & energy. " ...


Via Automated Buildings: Bob Galvin Keynotes BuilConn Chicago

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Wednesday, November 22, 2006

Leader Recognized: LeanSixSigma Powerful Results

Lean Six Sigma leader recognized for his contributions to quality in the Asia Pacific region. ...

... "Chuck Aubrey, Vice President of Process Management and Lean Six Sigma for Anderson Packaging, Inc., was awarded the prestigious Harrington-Ishikawa Medal at the 12th Annual Asia Pacific Quality Organization Conference held October 17th - 20th in Sydney, Australia. This award was presented to Chuck in recognition of his contribution to the development of quality in the economies of countries in Asia and the Pacific Rim through writing, teaching, and consulting. Chuck was also a keynote speaker at the event. His presentation, Packaging Lean and Six Sigma Together for Powerful Results, highlights how both Anderson Packaging, Inc. and its customers have benefited from a successful Lean Six Sigma program. " ...


Via Anderson Packaging: ANDERSON 100th MEMBER OF CONTRACT PACKAGING ASSOCIATION ...

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Sunday, October 15, 2006

Kaizen Collaboration for Continuous Improvement ...

Evening seminar this Thursday on creating a kaizen culture ...

... "This Thursday: The Buffalo Section of the American Society for Quality, 5:30 p.m., Classics V Banquet and Conference Center, 2425 Niagara Falls Blvd., Amherst. Program: Kaizen: Creating a Culture of Collaboration for Continual Improvement, presented by Dave Hallett, Insyte Consulting. " ...


Via Buffalo News: Business calendar ...

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Manufacturing Excellence Keynote at Engineering Conference ...

Lean manufacturing expert will keynote upcoming engineering conference. ...

... "Izzy Galicia, Vice President of Client Services for The Corporation for Manufacturing Excellence (Manex) will keynote Collaborate 2006 being held October 10th – 12th in Huntsville, Alabama. The conference is hosted by the Society of Manufacturing Engineers (SME) in partnership with the Alabama Aerospace Industry Association and the Alabama Automotive Manufacturers Association. Mr. Galicia and Manex are well known for their work helping enterprises transform their organizations through Lean Manufacturing. As part of a panel of industry leaders, Mr. Galicia and executives from Toyota, Lockheed Martin, and Northrop Grumman will kick off the event by sharing an industry perspective on innovative technology applications and processes, including Lean Manufacturing, supply chain integration, and workforce development. " ...


Via Manex: Shingo Award-Winning Lean Expert, Izzy Galicia, to Keynote SME Collaborate 2006 Conference ...

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Wednesday, September 20, 2006

Dupont Six Sigma Productivity ...

Diane H. Gulyas, Dupont vice president, discusses growth and productivity strategies in the DuPont Performance Materials business at the Credit Suisse Chemical Industry Conference. Lean Six Sigma is accelerating the improvement of productivity. The overall marketplace requires the business to continually improve productivity and lower fixed costs. The Performance Materials division, at nearly $7 billion in revenue, is a growing and profitable segment of DuPont's overall business portfolio. ...

Dupont uses Six Sigma to drive productivity in its Performance Materials division ...

... "Productivity improvements have accelerated with the application of Six Sigma and lean manufacturing tools. Continual productivity improvement is integral to achieving the platform's strategy for consistent, profitable growth and in the first half of 2006 we reduced fixed cost as a percentage of sales by over 200 basis points. " ...


Via Dupont: DuPont Performance Materials Group Vice President Diane Gulyas Briefs Analysts

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Sunday, September 10, 2006

Six Sigma Green Belt Training ...

... "Monday: MSQPC Six Sigma Green Belt Training, Monday-Friday, Morgan Keegan building, seventh floor conference room, 50 N. Front. " ...

Via Memphis Commercial Appeal: To do this week ...

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Friday, September 01, 2006

Digital Manufacturing Conference: Six Sigma Product Development ...

Conference will integrate product development and the shop floor ...

... "Highlights will include taking PLM to the shop floor with the introduction of a new solution from UGS that integrates Production Management with PLM, along with a special session on emerging technologies that will cover some of the next generation of quality planning and plant floor dimensional validation, tying six sigma processes back to the product definition. " ...

Via UGS: UGS to Host Global Event Focused on Digital Manufacturing's Expanding Business Value and Tighter Integration to PLM

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Saturday, July 22, 2006

Lean Conference: Maintenance Focus ...

Upcoming conference focuses on lean in the maintenance business process ...

... "Reliable Plant magazine is pleased to present the 2nd annual Lean Tools for Maintenance and Reliability Conference, September 18-20, 2006 at the world-renowned Flamingo Las Vegas Hotel. " ...

Via Reliable Plant: World-class speakers highlight 2006 Lean Tools conference ...

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Saturday, May 27, 2006

Kaizen Creator Addresses Conference ...

Masaaki Imai ...
Masaaki Imai addresses Logistics Conference ...

... "Mr Imai is the globally renowned lean guru and a pioneer in leading the Kaizen philosophy of continuous improvement which has it roots in the automotive manufacturing industry. " ...

Via Ferret: Father of Kaizen visits Australia

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Tuesday, May 16, 2006

Six Sigma Performance Management Methods in Enterprise Content ...

Oce business services applies Six Sigma to the enterprise management of content ...
Oce leader presents on the topic of Six Sigma applications in enterprise content management at the upcoming AIIM conference. ...

... "Susan McCoy, National Director of Strategic Alliances for Oce Business Services, will be a panelist speaker at the 2006 AIIM Conference and Expo, May 15 -18 at the Philadelphia Convention Center. Ms. McCoy will illustrate the productivity, efficiency gains, and significant costs savings businesses can expect from an effective enterprise content management (ECM) strategy incorporating Six Sigma based performance management methodologies. The panel, entitled Six Sigma Methodology for ECM, will be held on Tuesday, May 16 at 11:30 a.m. in room 109B of the Philadelphia Convention Center. " ...

Six Sigma Performance Management Methods: Via Oce: Oce Business Services to Present on Six Sigma-Based Performance Management at AIIM Conference and Expo ...

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Monday, May 08, 2006

Lean Expert Session: Jeffrey Liker ...

Lean Session: Jeffrey Liker: The Toyota Way author ...
Session this week with Jeffrey Liker, Lean manufacturing expert, author of the Toyota Way ...

... "May 15: Lean-Manufacturing Expert Jeffrey Liker, 11:30 a.m. at Genoa Woods Conference Center, 7707 Conference Drive, Brighton. $50. " ...

Lean Expert Session: Jeffrey Liker: Via Detroit Free Press: The business list ...

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Saturday, April 29, 2006

Six Sigma Overview: Industry Conference ...

Six Sigma overview planned at upcoming industry conference ...

... "Tony Martin, a Six Sigma Black Belt will facilitate an overview of Six Sigma. This session will discuss Six Sigma as a system of management; what is and is not new with Six Sigma and how to bring current ventures into a coherent management process. " ...

Six Sigma Overview: Industry Conference: Via Batesville Daily Guard: Business, industry conference slated ...

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Sunday, March 26, 2006

Lean Manufacturing Principles: Wisconsin Innovates Conference ...

... "Among the presenters is Daniel Ariens, president of Ariens Equipment, Brillion, who will talk about how lean manufacturing principles has made his company more efficient. " ...

Lean Manufacturing Principles: Wisconsin Innovates Conference: Via Manitowoc Herald Times Reporter: State firms to share best practices ...

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Monday, February 27, 2006

Lean Sigma Blitz: Presentation at Manufacturing Conference ...

nMetric leader delivers presentation on the Lean Sigma Blitz at the upcoming National Manufacturing Week conference ...

... "Jason. P. Premo, Vice President Sales and Marketing of nMetric, LLC, has been invited to be a guest speaker at the annual National Manufacturing Week (NMW), during March 20-23, 2006 at the Donald E. Stephens Convention Center, Rosemont (Chicago O'Hare), IL. Premo will present two abstracts, Lean Sigma Blitz: Implement Continuous Improvement in Half the Time through Collaborative Manufacturing and How to Achieve Lean Scheduling and Kanban Workflow: 5 Secrets of World Class Manufacturing, as part of National Manufacturing Week’s Enterprise IT/ Supply Chain & Logistics track. The first session (ID# 2M33) is scheduled for Tuesday, March 21, from 2:00 p.m. until 2:50 p.m. The second session (ID# 4E52) is scheduled for Thursday, March 23, from 11:00 a.m. until 11:50 a.m. " ...


Lean Sigma Blitz: Presentation at Manufacturing Conference: Via nMetric: NMETRIC PROVIDES THOUGHT LEADERSHIP FOR LEAN FACTORY SCHEDULING AND MANUFACTURING EXECUTION SYSTEMS (MES): Jason Premo, Vice President Sales & Marketing and Six Sigma Master Black Belt for nMetric, will present practical lean workflow methods and case studies at the annual National Manufacturing Week in Chicago during the week of March 20th ...

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Tuesday, February 21, 2006

Six Sigma at BPM Business Process Management Conference ...

Upcoming Gartner BPM Summit offers session on BPM business process management and Six Sigma ...

... "BPM Summit, Nashville, TN, 27-29 March 2006

BPM: The End-Game for Six Sigma, Speaker: Bruce Williams ... Six Sigma leaders and practitioners alike have long recognized the critical importance of the business process. Six Sigma is an exercise in mapping business processes, measuring process activity, defining process improvements, and implementing process controls. " ...


Six Sigma at BPM Business Process Management Conference: Session Description: BPM: The End-Game for Six Sigma ...

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Sunday, February 19, 2006

Kaizen Improvement Theme ...

... "The center will have facilities that feature Toyota's management theme kaizen, which means improvement, Chigara told reporters at the company's annual media conference yesterday ... " ...

Kaizen Improvement Theme: Via The Korea Herald: Toyota aims to sell 6,500 Lexus cars ...

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Saturday, February 18, 2006

Lean Manufacturing Conference: Focus on Printing Industry ...

Upcoming printing industry conference focuses on lean manufacturing techniques ...

... "The 2006 PIA/GATF Continuous Improvement Network (CIN) Annual Conference, April 9th through 12th in Scottsdale, Arizona, will focus on the ability of lean manufacturing concepts to make dramatic improvements in the performance of printing companies. " ...


Lean Manufacturing Conference: Focus on Printing Industry: Via Electronic Publishing: 2006 PIA/GATF Conference Focuses on Lean Manufacturing

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Tuesday, February 14, 2006

Lean SixSigma Business Operating System ...

Ingersoll Rand will drive efficiency through its Lean Six Sigma business operating system as its seeks to drive global revenue growth ...

... "Operational Excellence: During 2005, the company's operational excellence activities grew operating margins a full percentage point to 12.9% despite a $175 million increase in material costs. The company expects its efforts to formalize its business operating system, a collection of best practices in continuous improvement driven by lean, six sigma and Ingersoll Rand's unique business processes, will continue to drive efficiency gains to largely offset anticipated high material, transportation and energy costs in 2006. With its portfolio transformation complete, the company plans to increase its investments by $80 million this year in initiatives promoting long-term growth. These investments will be made in new product development to drive long-term revenue growth across all five of its business sectors, and in expanding market opportunities for its recently acquired businesses. The company also intends to grow distribution channels for its Bobcat, pneumatic tools and air compressor businesses in promising geographic markets, such as Asia Pacific and Latin America. The investments will also be used to help build a new product development and engineering center in Bangalore, India, and expand the capabilities of an existing engineering center outside Prague. " ...

Lean SixSigma Business Operating System: Via Ingersoll Rand: Ingersoll Rand to Outline Strategy for Generating Consistent Growth: CEO to Discuss Long-term Plan at the Lehman Brothers Industrial Select Conference ...

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Lean SixSigma Best Manufacturing Practices ...

... "Best Manufacturing Practices: Six Sigma and LEAN, a seminar offered by the North Central Massachusetts Chamber of Commerce, will be held from 8 to 10 a.m. Feb. 23 at the chamber conference room at 110 Erdman Way. The event is the second in a series of manufacturing seminars in 2006. " ...

Lean SixSigma Best Manufacturing Practices: Via Worcester Telegram & Gazette Digests

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Wednesday, January 25, 2006

Lean Manufacturing: Microsoft Roadshow in Europe ...

Microsoft and partners sponsor manufacturing roadshow in Europe to share experiences, such as lean manufacturing and other methods of driving peak performance. ...

... "Microsoft EMEA announced the launch of the Peak Performance Road Show, a series of two-day conference exhibitions wholly focused on the manufacturing sector for CxO and line-of-business executives. The events will take place in cities across Europe between March and June 2006, starting in Munich, Germany, on 13 and 14 March.

Executive attendees will have the opportunity to hear presentations from industry experts, thought leaders and analysts. They will also have the chance to debate current industry issues with their peers and address the challenges that manufacturers from all industries are experiencing: how to reduce new-product development time while continuing to innovate; how to improve the performance of complex plant floor operations; how to obtain a real-time view of the global value chain and achieve lean manufacturing goals; and how to gain a complete view of sales and customer service channels. " ...


Lean Manufacturing: Microsoft Roadshow in Europe: Via Microsoft: Microsoft and Team of Industry Leaders to Host European Manufacturing Road Show: Peak Performance events to bring industry experts and leading manufacturers together to learn from each other ...

Additional Microsoft resources on lean manufacturing ...

Via Microsoft: Automating Lean Manufacturing Process Design Using the Microsoft Office System: "A lean manufacturing process design solution can help organizations reduce lean manufacturing implementation costs, improve collaboration surrounding lean manufacturing implementation, and enhance progress tracking for lean improvement projects. Based on the Microsoft Office System, a lean manufacturing process design solution can be deployed quickly with minimal training costs. "

Via Microsoft: Manufacturers increase profits with Microsoft technology: "Employees at each level of the manufacturing process must have the information and tools they need to support lean manufacturing, and these tools must work together to integrate and enhance the planning, analysis, implementation, and reporting of the lean manufacturing cycle. "

Via eBECS: eBECS pioneer Lean Manufacturing suite for Microsoft Business Solutions – Axapta: "Lean Manufacturing. This is the ability to establish manufacturing cells where downstream triggers pull kanbans through the supply chain. Cells are loaded with orders from Lean ordering and other sources with extensive usage of visual techniques for execution.

Lean Supply Replenishment. While similar to Lean Manufacturing, this module provides functionality which extends electronic kanbans out to suppliers. Lean Supply Replenishment supports everything from simple email kanbans to email alerts for secure website schedule and call-off support. It also handles pulling materials from a central warehouse where the practicality of serving multiple points on a shopfloor makes that appropriate. Both also enable more sophisticated kanban triggers, like backflushing for materials consumption and monitoring bin weigh scales on production cells. "

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Friday, January 20, 2006

Six Sigma Manufacturing with RFID: Confererence Upcoming ...

Upcoming conference will link Six Sigma and RFID in manufacturing ...

... "RFID technology can increase productivity and reduce costs by enabling you to track inventory, reusable containers, work in process and finished products. The manufacturing track will cover: How to improve the tracking of work in process with RFID, Strategies for linking Six Sigma and RFID projects ... " ...

RFID Journal LIVE! 2006 - Manufacturing Track

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Sunday, January 15, 2006

2006 ASQ Six Sigma Conference Upcoming ...

... "2006 ASQ Six Sigma Conference - Maximize the Benefits of Six Sigma for Your Organization! February 6-7, 2006, Palm Springs, CA ASQ's Six Sigma Conference brings you a powerhouse of case studies, from a full spectrum of reference points, industries, and organizations to help you realize your maximum potential. " ...

Via ASQ: 2006 ASQ Six Sigma Conference

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Sunday, January 08, 2006

Performance Measurement: Balanced Scorecard ...

Cognos Exec will speak about the balanced scorecard and the market for corporate performance management at conference this week. ...

... "Cognos (Nasdaq: COGN; TSX: CSN), the world leader in business intelligence and corporate performance management (CPM), announced that Neal Hill, Senior Vice President, Corporate Development, will speak at the upcoming Needham & Company Growth Conference on January 10 at the New York Palace Hotel in New York, NY. During the session, Mr. Hill will review the current market landscape, the impact Cognos is having on its core areas of focus, including enterprise business intelligence, enterprise planning and enterprise scorecarding, and the ever-increasing role and importance of Corporate Performance Management in delivering the next level of performance. Mr. Hill will also discuss the growth of Cognos - both in its expansion globally and in its continually expanding customer base. " ...

Performance Measurement: Balanced Scorecard: Via Cognos: Cognos Senior Vice President of Corporate Development to Speak at Needham & Company Growth Conference on January 10

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Thursday, December 29, 2005

Six Sigma Test Process: Lower Failure Rate ...

Six Sigma process is used in test process to lower failure rate at disk drive maker. Chris Mellor explores disk drive companies and the successes and failures in the marketplace. ...

... "There have been design improvements, an extended test process to reduce infant mortality and improve the product (so as) to lower the failure rate. Some Raptor mechanisms are re-used. The extended test process is all part of a Six Sigma process, a manufacturing quality discipline which Seagate also uses. " ...

Six Sigma Test Process: Lower Failure Rate: Via ARNnet | All is not quiet on the Western Digital front

Additional resources on using Six Sigma in the test process:

Via Westgard QC Lesson: From Method Validation to Six Sigma - Translating Method Performance Claims into Sigma Metrics: "While it is probably disconcerting to find that a single test process has two different Sigma metrics, it's not surprising that a test performs differently at different levels. It would be far more unusual if a test performed the same at all the levels of concentration. For the high level control, a Sigma metric of 4.56 is actually acceptable. But for the low level control, a Sigma metric of less than zero is clearly bad. "

Via Conference Presentation Summary: "Running these tests by hand became cumbersome so the group developed a nightly test harness that runs each of the quality tests and collects all of the data to present a single comprehensive view of measured quality. It was a small move from this point to start a continuous test process that runs a slimmed down set of the quality tests whenever code is checked into the source code repository. The continuous measure of quality then is the final blending of extreme programming with Six Sigma. "

Software Verification and Validation Consulting - Best Practices - Via Wipro Technologies: "This model supports the improvement of test processes, offers insight into maturity of test processes, defines new test strategy and recommends immediate improvement steps. "

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Friday, December 09, 2005

GE Six Sigma Leader Becomes Nortel Exec ...

GE leader with Six Sigma experience joins Nortel as executive for supply chain and quality management ...

... "Hackney has a world-class background in general management, supply chain, leadership skills, and Six Sigma expertise. He has more than 14 years of global leadership experience at GE working for a wide variety of the GE family of businesses including GE Lighting (North America and Europe), GE Aircraft Engines, GE Power Systems, GE Investments, and GE Mergers and Acquisitions, and his leadership roles have spanned audit, supply chain, operations, product management, and general management. " ...


GE Six Sigma Leader Becomes Nortel Exec: Via Nortel: Nortel Appoints New Global Supply Chain and Quality Leader

GE Six Sigma leader joins Nortel ...

Implementing Six Sigma, Executive Strategy, Methodology, experience and results: "Six Sigma has become a small cottage industry. This industry is overpopulated with trainers. It is amazing how all the providers claim to have implemented Six Sigma at Allied Signal, GE, Bombardier, Sony, and etc. The truth is anyone who was a Black Belt for 6-months, scheduled a conference room, or made a presentation takes the liberty to claim responsibility."

Vai domain-B : The Six Sigma Primer: "Interestingly, GE proved that Six Sigma was not just for manufacturing, also applying it with success to GE Capital. In the first year, Six Sigma saved GE $170 million for a $200 million investment; in year two savings were $700 million for a $400 million investment."

Business Leader: Best Practices: Mastering Six Sigma Excellence: "Six Sigma is a sophisticated quality program created by Motorola in the 1980's and perfected by General Electric (GE) during the past five years. The initiative is a highly involved measurement device of production defects per one million operations. While it was originally intended to serve as a manufacturing process, several top companies have transitioned its role to focus on virtually all service-related transactions."

Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Serving both service provider and enterprise customers, Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband designed to help people solve the world's greatest challenges. Nortel does business in more than 150 countries.

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Thursday, October 27, 2005

Bosch Six Sigma Quality: Conference Highlights ...

At recent conference, Bosch provides highlights of their global markets and the continuing emphasis on Six Sigma quality in its relationship with suppliers. ...

Bosch Six Sigma Quality: Conference Highlights: Via EMSNow: EIPC & IPC collaboration at first European TMRC starts well ...

... "To achieve this quality, Bosch has regular supplier QA meetings, it implements QA firewalls, has a six sigma task force and has technical and commercial people involved in quality control. " ...

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Monday, October 24, 2005

Mayor Speaks SixSigma Conference ...

Fort Wayne Mayor to speak at upcoming Lean Six Sigma Conference. ...

Mayor Speaks SixSigma Conference: Via Fort Wayne Journal Gazette: Local Briefs ...

... "Mayor Graham Richard will speak at the Lean Six Sigma West conference Wednesday and Thursday in Las Vegas. " ...

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Tuesday, September 20, 2005

Six Sigma Customer Experience

Six Sigma Customer Experience: Delivering a Customer Experience that Matters: GE Insurance Solutions Expert to Share Insights at Conference ...

... "Gonzalez will also discuss some of the processes and metrics GE Insurance Solutions uses to ensure and measure and sustain customer satisfaction. They include Six Sigma – a methodology applied to eliminate defects in operations – and Net Promoter Score – measuring how likely a customer would be to recommend a company to someone else. Gonzalez is Customer Experience Leader for GE Insurance Solutions and leads a global team that enables the company to deliver unsurpassed customer service. He has served in several sales, marketing and Quality roles with the company. Before joining GE, Gonzalez held various underwriting, sales and leadership roles at Chubb Insurance. He has a degree in Finance from the University of South Florida and is Six Sigma Certified. " ...


GE Insurance Solutions (NYSE: GE) protects people, property and reputations. With more than $48 billion in combined assets, the GE Insurance Solutions group of companies is one of the world’s leading providers of commercial insurance, reinsurance and risk management services. Combining deep practical risk expertise with GE's business acumen, our dedicated professionals in offices around the globe help customers understand and manage risk more effectively.

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Wednesday, September 14, 2005

Six Sigma Process Efficiency Effectiveness

Six Sigma Efficiency Effectiveness: Via Ingersoll-Rand: Ingersoll-Rand Describes Progress in Executing its Strategy at the Morgan Stanley Industrials Conference ...

... "Through the execution of our strategy, we are building a company with the industry and market diversification, operational excellence and enterprise leverage to deliver solid financial results throughout the economic cycle, said Henkel. The elements of this strategy include a focus on generating total and recurring revenue growth by developing customer-pleasing innovations, services and solutions; implementing bolt-on acquisitions of businesses that extend our geographic footprint, product technologies and manufacturing capability; and enhancing our operational efficiency and effectiveness through lean manufacturing, six sigma processes and continuous improvement efforts. " ...


Ingersoll-Rand is a global provider of products, services, and integrated solutions to industries as diverse as transportation, manufacturing, construction, and agriculture. The company brings to bear a 100-year-old heritage of technological innovation to help companies be more productive, efficient, and innovative. Examples include cryogenic refrigeration that preserves agricultural produce worldwide, biometric security systems for airports, corporations, and government facilities, the efficient harnessing of air to drive tools and factories, and versatile, compact vehicles for construction and efficient movement of people and goods. In every line of business, Ingersoll-Rand enables companies and their customers to make progress possible.

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Friday, September 02, 2005

Defense Industry LeanSixSigma Conference: Europe ...

Defense Industry LeanSixSigma Conference: Europe: Via MarcusEvans; Lean and Six Sigma for Defence: Implementing Lean & Six Sigma within the European Defence Industry ...

... "The European Defence Industry, consisting of Military Defence Forces and their defence contractor counterparts, are continuously looking to improve their structure quality and product quality. In an effort to achieve process improvement, with a measurement-based approach, Lean & Six Sigma methodology is essential. This event will be practical, informative and interactive. The conference will include applicable case studies, relevant accounts, instructive examples and supportive workshops concerning Lean & Six Sigma practice. Key tools and expertise knowledge will be specified allowing Military and Industry Personnel the ability to effectively execute Lean & Six Sigma quality projects. In addition, Industry Personnel will have the opportunity to understand the Military requirements and determine the priorities and direction of the European Defence Forces.

2-4 November 2005, Brussels, Belgium " ...

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