Global Competition through Lean Manufacturing

Small manufacturing firs turn to lean techniques to increase their global competitiveness. ...

... "Quabaug and Mar-Lee, which each compete against lower-cost areas like China, streamlined their methods of operation to become more efficient and handle changing customer needs. Their use of so-called lean manufacturing and innovation puts them on the forefront of next-generation manufacturing ... " ...

Via Worcester Telegram: Next Gen Manufacturing Competes Globally

Toyota Kaizen Way Improves Customer Service

Toyota exec shares insights on Toyota and its kaizen principles. ...

... "Our customer service philosophy is fix it right the first time and to have lifelong customers. The term kaizen is one of the pillars of the Toyota way. " ...

Via The Augusta Chronicle: Toyota exec

Aerospace Lean Six Sigma

Aerospace company satisfies its customers' expectations using a foundation of Lean Six Sigma to enable it to deliver. ...

... "Rouleau has also implemented the Lean Six Sigma system, which in the business world means the company looks to improve efficiency, reduce cost and improve customer relations. " ...

Via Hudson Star-Observer: Airworthy Aerospace

Operations Center Excellence Through Lean SixSigma Quality Process

Nortel opens its new Global Operations Center of Excellence in Istanbul, which will provide tech support services to customers globally. The center leverages best practice methods for quality improvement, such as Lean Six Sigma. ...

... "The Global Operations Center of Excellence in Istanbul provides technical and operational support to Nortel customers deploying next-generation mobile, converged, metro Ethernet and optical networks. This includes product support for global customers, network technical support for customers in North America, and network integration and technical support for customers in Europe, the Middle East and Africa. The Center features the latest customer service tools, quality processes like Lean Six Sigma, and Nortel's market-leading contact center technology. Nortel has already recruited more than 300 graduates from Turkish universities to staff the Center as it progresses through 2007 to full operational capacity. " ...

Via Nortel: 24/7 Support to Nortel Carrier Customers Around the World While Improving Operational Performance ...

Six Sigma Customer Interactions

Covad differentiates in the hosting space through Six Sigma in the customer-facing business processes. ...

... "Covad partners with Source 1 HTMT on a six sigma process to continuously improve customer interactions. This is supplemented by other key vendor relationships, including third party quality monitoring and consulting. Continuous auditing, clarification and refinement of existing processes are also provided, for quality assurance and specialized, targeted customer solutions. " ...

Via Covad: Covad to Present at 2007 Outsourcing World Summit

SixSigma Process Projects

Firm hires talent to manage client Six Sigma projects. ...

... "Praxilient Inc. has hired Ted Storin, Mike Streno and Bruce Brooks. They will manage Six Sigma Process projects, enterprise project management projects and technology projects for Praxilient's clients. " ...

Via Appleton Post-Crescent: Read