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The Sixth Sigma: Achieve Breakthrough Performance Using Six Sigma

Saturday, April 21, 2007

Six Sigma Forum NC

Upcoming forum ...

... "Six Sigma Forum, Thursday and Friday, N.C. State University, College of Textiles on Centennial Campus, Raleigh. Join other Six Sigma practitioners for a day and a half of learning, information sharing, and networking at the fifth-annual Six Sigma Forum. " ...


Via Greensboro News-Record: Upcoming Events

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Tuesday, December 26, 2006

Six Sigma: Ram Charan on Balance with Growth

Ram Charan shares his views on management and leadership. He views Six Sigma as too internally focused and recommends a balanced approach with growth initiatives. ...

... "It's probably also true to say that Six Sigma has most often been applied to improve internal processes, by reducing costs and improving productivity. This is important work, of course, but you need to balance that by not forgetting initiatives that increase revenue. " ...


Via CEO Forum Group: Read

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Friday, September 29, 2006

High-Tech Manufacturing: Lean Production Operations ...

Microsoft will focus on high-tech manufacturing focus areas and collaborate with partners and an advisory council to create lean production solutions. ...

... "The four solution areas, which include product life-cycle management, plant operations and lean manufacturing, supply chain visibility and collaboration, and sales and customer service, encompass both Microsoft platform technologies and partner solutions linked through industry standards. Microsoft built the solution areas based on feedback from industry leaders, partners and customers about the major pains facing the high-tech industry, particularly the need for improved collaboration between employees, customers and suppliers. " ...

Via Microsoft: Microsoft Tackles Global High-Tech Manufacturing Challenges, Previews Solution Areas at Inaugural Summit: Microsoft COO Kevin Turner keynotes forum of leading industry experts.

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Sunday, April 16, 2006

Quality Management Standard TL9000 ...

AT&T achieves TL9000 quality management standard ...

... "AT&T, Inc. announced that three key customer network services provided by its National Data Operations organization have been certified as compliant with the international standards required for TL 9000 certification, a globally recognized standard used by the telecommunications industry. AT&T's National Data Operations provides planning, staging and outsourced management of voice, data and video networks for enterprise customers. TL 9000 is the telecommunication industry's quality system standard that expands the requirements of the International Standards Organization's ISO 9000 quality management standard in use by industries worldwide. The TL 9000 standard was developed and is administered by the Quality Excellence for Suppliers of Telecommunications (QuEST) Forum. " ...

Quality Management Standard TL9000: Via AT&T: AT&T Receives Tl 9000 Quality Certifications for National Data Operations Serving Enterprise Customers ...

AT&T - Suppliers Site: "Quality is important to AT&T, and as a result the AT&T Supplier Diversity Programs are TL9000 registered. "

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Monday, March 20, 2006

Lean Manufacturing Healthcare Concepts Event ...

... "Along those lines, among the events scheduled later this year by the Collaborative is a forum on introducing lean manufacturing-type concepts into the healthcare environment. " ...

Lean Manufacturing Healthcare Concepts Event: Via Business Record: Improved care using a flashlight, not a hammer ...

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Tuesday, January 10, 2006

PDfSS Product Design for Six Sigma Process: Johnson Controls ...

Johnson Control deploys a PDfSS product design for six sigma process for new product development. ...

... "Gemini manual and power seat tracks from Johnson Controls provide smooth, quiet and easy operation, and can be integrated into the MS seat structure. The tracks were developed using the company's Product Design for Six Sigma (PDfSS) process, and are targeted to have the best overall performance of seat track systems available today worldwide. Johnson Controls' global supply base for Gemini tracks ensures affordability and flexibility for its customers. " ...

PDfSS Product Design for Six Sigma Process: Johnson Controls: Via CARNORAMA: Johnson Controls still a market leader ...

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Saturday, December 17, 2005

Public Sector Six Sigma ...

In governments around the world, there is acknowledgement of the need to be more efficient, especially with enabling citizen services. Many governments are adopting e-government technology to solve their problem. This may be necessary, but not sufficient in streamlining processes for speed, eliminating waste, and delivering the best performance at the appropriate cost. Six Sigma is a methodology that can be truly transformative in improvement of public sector business processes. Andre Pope proposes an invigorating approach to improving performance in the public sector, leveraging Six Sigma methodology. ...

... "I am proposing the establishment of a National Public Corporation Commission with the objective of helping the various public corporations achieve financial and operational excellence through the introduction of Six Sigma methodologies and programs. Six Sigma, which is outlined with some specificity later in this paper, is a process or methodology that has and continues to be used by some of the largest and more innovative private companies across the globe, particularly in North America, Europe and Asia, to achieve breakthrough results. " ...

Public Sector Six Sigma: Via The Perspective: Using Six Sigma to Reinvigorate Public Corporations

Relevant resources on Six Sigma experiences in the public sector:

Quality Digest Magazine: "Six Sigma has proven its worth to the manufacturing industry, causing the education, health care and service industries to sit up and take note. Governments, though, have been slower to respond to the methodology's potential. This is understandable. Governments, whether local or federal, have huge and entrenched bureaucracies, and they lack the all-important market incentive for change. "

Challenge: "Following a pilot project where seven public sector agencies applied Six Sigma to selected work areas, the August forum, organised by the MFE office, was a good opportunity to showcase the findings and success stories. "

QW: Public sector? So what?: "What about six sigma in the public sector? Well, the term itself is potentially misleading, because the high-frequency operations that make this statistic meaningful (eg 3.4 defects per million opportunities) are rare in public sector organisations. QW published an article (in January 2001) on six sigma in a courts service although the piece admitted that in this instance achievement of just 2.8 sigma was the main target. "

Ministry Of Finance: "Six Sigma, a management tool which has made significant impact in private sector companies worldwide such as Hewlett-Packard, General Electric, Motorola and 3M, is now being applied in the Singapore Public Sector. The use of Six Sigma by public sector organisations has started to offer significant improvements in service quality and reductions in cost."

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Friday, February 25, 2005

Make Plants Leaner, Cleaner and More Productive ...

Help for Small Manufacturers in Making Plants Leaner, Cleaner and More Productive

... "Originating in Japan in the 1970s, lean manufacturing is a concept that eliminates manufacturing activities or actions that add no real value to the product or service. Under an agreement signed recently by the Modernization Forum and Productivity Inc., field manufacturing specialists at NIST MEP centers around the country will receive training in Productivity's 5-S Visual Systems, a lean manufacturing course previously available only to large manufacturers. NIST MEP field manufacturing specialists who receive training will be licensed by Productivity Inc. to use specially customized materials in delivering the training to their clients. " ...

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Wednesday, February 23, 2005

Six Sigma ITIL Certification ...

Six Sigma ITIL Certification: Pepperweed Consulting Joins Industry Leaders to Shape the Future ...

From PR Newswire (press release) ... Expertise in ITIL, Six Sigma and other industry-standard best practices, and extensive, hands-on experience deploying solutions in the field, equips Pepperweed ...

... Pepperweed Consulting, recently listed as one of the Inc. 500 fastest growing privately held companies, announces their participation in the IT Infrastructure Library (ITIL) Version 3 refresh project. This project is an initiative by the UK Office of Government Commerce and the IT Service Management Forum International to update the most comprehensive source of IT management best practices. ...


Pepperweed was founded by IT professionals who recognized a need for quality IT management tools, and specialists peaked in their implementation and use. Today, Pepperweed consultants are nationally recognized for their unique ability to provide optimal IT infrastructure and process designs, and to deliver on the promise of those designs through hands-on implementation of selected technologies. Pepperweed approaches infrastructure and IT process optimization as a series of integrated project engagements, enabling IT leaders to control their destiny and earn investment trust by providing corporate leadership with enhanced IT business services and stepwise ROI. Expertise in ITIL, Six Sigma and other industry-standard best practices, and extensive, hands-on experience deploying solutions in the field, equips Pepperweed to avoid the difficulties and delays often associated with managing complex, large-scale, global IT deployments. Located in Indianapolis, IN, Pepperweed is a virtual company comprised of Internet-connected employees "headquartered" in 38 states. ITIL was originally created in the early 1990s by OGC for use in UK government. ITIL is a set of best practice guidance, published in books, CD-ROMs and online content. It is supported by a global qualification scheme in IT service management. Over the past 12 years, ITIL has become the most widely accepted best practice in IT Service Management and is used throughout the world by governments and private sector companies of all sizes. The guidance was most recently revised in 2000. In recent years, ITIL has grown beyond its European base and has been increasingly adopted by financial, government, IT and other user organizations in North America, Japan, China, South America and many other countries. This interest has stimulated increasing market interest and global uptake.

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Tuesday, February 22, 2005

TRIZ Innovative Problem Solving ...

USDA - Spring 2000 ORACBA News ...

... "Dr. Stan Kaplan of Bayesian Systems, Inc. presented the February Risk Forum, entitled An Introduction to TRIZ, the Russian Theory of Inventive Problem Solving. Dr. Kaplan began his seminar by challenging the audience to solve the problem of filling chocolate bottles with raspberry syrup. The syrup must be heated in order to pour it; however, pouring hot syrup into chocolate bottles causes the bottles to melt. This apparently unsolvable problem set the stage for Dr. Kaplan to discuss TRIZ, a Russian acronym for the Theory of Solution of Inverse Problems. The solution to the chocolate bottle problem was to freeze individual servings of the syrup and then form the chocolate bottle around the frozen syrup. TRIZ is a method for organizing inventive problems. TRIZ takes a specific inventive problem and abstracts it into a category of problems for which an abstract solution is available and then translates the abstract solution into a specific solution for the specific problem." ...

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Friday, January 07, 2005

Data Mining to Drive BioInformatics at Upcoming Conference on Pharma Industry Drug Discovery ...

Data Mining to Drive BioInformatics: IBM to Sponsor and Present at PharmaDiscovery

From Business Wire (press release), CA ... IBM will provide a guest speaker to the PharmaDiscovery Conference in a session titled "Bioinformatics and data mining - algorithms for feature detection and ...

... PharmaDiscovery, an Elsevier event, is pleased to announce that IBM has become a Platinum Sponsor of this new event, May 10-12, 2005 at the Washington, D.C. Convention Center. PharmaDiscovery, an event for scientists by scientists, will convey the scientific expertise and global reach of Elsevier in a new, knowledge-based forum combining pure scientific insight with drug discovery technology. ...


PharmaDiscovery will attract members of the academic and pharmaceutical scientific R&D communities, regulatory authorities and developers and suppliers of critical technologies. An exhibit hall will feature exhibitors in categories such as automation integration, chemistry-related products, contract research, sample preparation, microarray products, custom databases, lab equipment, proteomics, screening and assay tools. Exhibitors include: Apple Computer, Inc., Caliper, CambridgeSoft Corporation, CEM Corporation, ChromaVision Medical Systems, Inc., Drug Discovery Today, EMD Biosciences, Inc., Fujitsu America, Gyros, Harlan, IBM Healthcare and Life Sciences, In Vitro Technologies, Key Organics Ltd, MDL Information Systems Inc., Metabolon, Molecular Devices Corporation, NCI, Nature Publishing Group, NeuroScience Associates, Pharmacore, Inc., RBI US Life Science Group, sciencejobs.com, SelectScience, Visual Sonics and more.

Additional resources on data mining to drive bioinformatics ...

Data Mining For Bioinformatics: will cover in the course are: 1. An introduction to data mining 2. Exploratory ... For example, suppose you have said the 20 gene training data on drive C. Then ...

Apple - Science - Cluster for Bioinformatics Award Honorable: new wet-bench technology and collects data to drive the bioinformatics. ... to currently available informatics tools for analysis and data mining, and much ...

Bioinformatics and Computational Biology: Lawrence, who has used innovative Bioinformatics methods to ... of amino acids, which drive water-hating ... professor of mathematics, uses data mining methods such as ...

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Saturday, January 01, 2005

Like Six Sigma, ITSM Gaining Momentum ...

Like Six Sigma, ITSM Gaining Momentum: The Business of Better IT ...

Jeanette Burriesci writes about the "The Business of Better IT" at Intelligent Enterprise Magazine ...

... In this article, Kelly Cannon, previous CIO of Nationwide Insurance, offers his insights on the topic of IT Service Management (ITSM) which is a disciplined process, like six sigma, for running the IT, information technology, department like a business ...

Implement IT fundamentals and run IT like a business — use the IT Service Management (ITSM) reference model ...

IT organization performance can be measured by conventional metrics, such as uptime, availability, and the count of system crashes, etc. However, business managers, who rely on applications, feel that IT is measuring and tracking the wrong things. In their opinion, IT metrics do not correlate with the the real performance of the enterprise. To align the business and IT, metrics must be linked to business success factors. This change in measurement will have a psychological effect on the culture of the IT organization and accelerate the transformation of IT into a business.

Additional resources for ITSM Information Technology Service Management ...

IT Service Management (ITSM): HP's ITSM methodology evolves from our extensive experience in ... With IT Service Management Solutions from HP, you can ... from the role of technology provider to a ...

ITSM Services Leadership: of service management - people, process, and technology. ... by the British Computer Society's Information Systems Examination ... in forming regional ITSM Forum (itSMF ...

IT Service Management: all IT changes—including those involving technology assets—is ... Automates the entire range of service level agreement ... Get more information about this product. ...

What It Means to Run IT Like a Business - Analysis : SPECIAL REPORT. How to Run IT Like a Business. Evolving from a cost center, IT is taking on the character, rigor and practices of a business within a business. ...

The best best practices: CIOs who want to run IT like a business must act like CEOs by planning and executing IT financial controls, marketing campaigns, HR strategies, customer ...

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Thursday, December 16, 2004

Six Sigma Methodology: Six Sigma Strategy for Financial Services Forum to Focus on ...

Six Sigma Methodology: Six Sigma Strategy for Financial Services Forum to Focus on ...

From Yahoo News (press release) ... In financial services, Quality groups utilizing Six Sigma methodology have been extremely effective in reducing duplicated processes and ...

... In financial services, Quality groups utilizing Six Sigma methodology have been extremely effective in reducing duplicated processes and redundant systems -- the 'low hanging fruit' -- as some Six Sigma professionals say. ...


The Strategic Research Institute presents the second annual "Six Sigma Strategy for Financial Services" summit (http://www.srinstitute.com/cg124), to be held on February 24-25, 2005, at the New York Marriott East Side Hotel, in New York City.

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Thursday, December 02, 2004

Six Sigma Industries of the Future program ...

From NH Governor's Office of Energy & Community Services ...

... "IOF offers New Hampshire business the chance to learn about efficiency improvement and cost reduction opportunities that are common to most industries, says Jim Kelsea, Technical Manager at the Groveton mill. It has been of significant help to hear from industry professionals in my own state about the gains they are making with Six-Sigma and Lean Manufacturing techniques, for instance. IOF provides that forum, which I think is vital for the long term success of New Hampshire's industries in a world economy. This year, in addition to helping coordinate energy audits and industry-university research partnerships, the program hosted conferences on ergonomics and workflow reengineering, green chemistry, Six-Sigma applications, and greenhouse gas reduction measures. ECS's Blaisdell notes that an important role of NHIOF is to spread the cost and risk of research and development by seeking financing and encouraging industry-university partnerships to solve industry problems and offer researchers hands-on opportunities." ...

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Wednesday, November 10, 2004

Pharma Six Sigma: Six Sigma in Pharmaceuticals Forum to Reveal Best Practices for ...

From Yahoo News (press release) ... Pharmaceutical companies have been using six sigma strategy to significantly improve productivity, customer satisfaction, achieve high ...

... Pharmaceutical companies have been using six sigma strategy to significantly improve productivity, customer satisfaction, achieve high levels of process performance and to rapidly identify cost savings. In order to share this industry-changing methodology, Strategic Research Institute presents their Six Sigma for Sales & Marketing in Pharmaceuticals Forum (http://www.srinstitute.com/cg111), December 7-8 in Philadelphia. ...


The Strategic Research Institute creates, produces and manages conferences covering industry specific business-to-business topics. With headquarters in New York City, and branch office in Los Angeles, Strategic Research Institute is dedicated to providing cost effective, highly specialized information in the format of conferences, workshops, and industry-wide events.

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Monday, October 18, 2004

Manufacturing Security: Cyber-Security for Process Control Systems and Industrial Control Neworks

From National Institute of Standards and Technology (NIST) ... Network connectivity is a prerequisite for an efficient industrial Lean enterprise. NIST is working to improve the information technology (IT) security of networked digital control systems used in industrial applications through the efforts of the Process Control Security Requirements Forum (PCSRF). Today's process control systems are vulnerable to cyber-security oriented attacks, due to the Internet-based networking and integration of the IT infrastructure and a general lack of IT security knowledge in the process control community ...

... In support of the work on cyber-security for process control system, this paper addresses the computer control systems used within process control industries, their similarities, and network architectures. A generic set of networking system architectures for industrial process control systems is presented. The vulnerabilities associated with these systems and the IT threats these systems are exposed to are also presented along with a discussion of the common criteria and its intended use for these efforts. The current status as well as future efforts of the PCSRF are also discussed. The draft deals with industrial control systems such as Supervisory Control and Data Acquisition (SCADA) systems, Distributed Control Systems (DCS), and Programmable Logic Controllers (PLCs). Requirements for components of the control system such as industrial controller authentication and sensor authentication also are outlined. ...


The Process Control Security Requirements Forum (PCSRF) is a 500-member group of industry, government and academic technical experts and security professionals organized under the National Information Assurance to assess the vulnerabilities and establish appropriate strategies for the development of policies to reduce IT security risk within the U.S. process controls industry. Best practices, standard criteria, and ISO/IEC 15408 based security specifications will developed and disseminated in industry to support the procurement, development, and retrofit of industrial control systems. Implementation of the PCSRF recommendations will help protect the nation's critical industrial infrastructure from cyber-security attacks. The proposed requirements are critical to computer security and process control personnel in the all manufacturing industries.

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Thursday, October 07, 2004

Six Sigma Pharma: Six Sigma for Sales & Marketing in Pharmaceuticals Forum to Be ...

From Yahoo News (press release) ... An increasing number of organizations are currently finding answers to these problems in Six Sigma. With this industry need in mind ...

... The Sales and Marketing practices in the Pharma and Biotech industries are becoming increasingly regulated and pressured by outside forces. Failure to meet compliance standards results in severe penalties, delayed developments and significant costs. An increasing number of organizations are currently finding answers to these problems in Six Sigma. ...



The Strategic Research Institute creates, produces and manages conferences covering industry specific business-to-business topics. These conferences also provide a forum for face-to-face networking between industry leaders, potential strategic partners, prospects and customers. The subject matter, target audience, and market acceptance of each Strategic Research Institute conference is thoroughly researched by a team of experts. This ensures that the most pertinent information will be disseminated to the appropriate audience. With headquarters in New York City, and branch office in Los Angeles, Strategic Research Institute is dedicated to providing cost effective, highly specialized information in the format of conferences, workshops, and industry-wide events.

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Sunday, September 12, 2004

BioInformatics Process: Large Scale Biology to Present at the Wall Street Analyst Forum in ...

From Business Wire (press release), CA ... has developed proprietary technologies for cost effective discovery, development and manufacture of drugs and vaccines and a unique bioinformatics process that ...

... Large Scale Biology Corporation (NASDAQ:LSBC), a developer and manufacturer of drugs and vaccines for effective treatment of disease, today announced that John S. Rakitan, Senior Vice President and General Counsel will present at the Wall Street Analyst Forum on Monday, Sept. 13, 2004, in New York City at the Roosevelt Hotel. ...


Large Scale Biology Corporation (LSBC) is one of the world's leading companies dedicated to the discovery, analysis, manufacture and commercialization of proteins — the molecules at the business end of biology. LSBC's activities are built around an integrated suite of ultra-sensitive, industrial-scale technologies created to realize the full commercial and pharmaceutical potential of biology. LSBC's proprietary technologies radically extend the power of genomics. Whereas traditional genomics companies concentrate on deciphering genetic information, LSBC goes further, directly analyzing, manipulating and manufacturing the proteins that the genetic information encodes. Proteins are at the heart of all biological processes, and LSBC's unique protein-focused technologies have placed the company at the forefront of the drive to bring twenty-first century biology to the marketplace.

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Sunday, July 25, 2004

Lean Manufacturing Efficiency: Forum Mutual Funds On Monday

From Minneapolis Star Tribune, MN ... Turn to Page D2. Battered by the recent recession, a Pentair unit had to quickly adopt a lean manufacturing philosophy. Pentair's ...

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Monday, June 07, 2004

Healthcare Six Sigma Forum: From the June 4, 2004 print edition

From Phoenix Business Journal, AZ ... Healthcare Administrators Forum, Six Sigma Works in Healthcare — Find Out How, 11:30 am to 1 pm, Phoenix Country Club, 2901 N. Seventh St., Phoenix. ...

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Sunday, May 23, 2004

Lean Enterprise Conference: Toyota Highlights SME Management Forum: 'Making It In America: ...

From PR Newswire (press release) ... The Conference Agenda includes: * Leading the Lean Enterprise Transformation, presented by George Koenigsaecker, president, Lean Investments, LLC, Muscatine ...

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Friday, May 21, 2004

Lean Manufacturing Conference: SME's Flagship Event - the 2004 Annual Meeting - Comes to ...

From PR Newswire (press release) ... Events: * Management Forum: Making it in America: Rising Up to the Global Challenge with Lean Manufacturing Wednesday, June 9, 7:30 am-5 pm Manufacturing ...

SME Annual Meeting offers new programming and will provide you with key resources that can help you beat the competition and grow your own personal, professional and volunteer-leadership capabilities. The theme of this year's meeting, Where Manufacturing Comes Together to Give You a Competitive Edge, sets the tone for a fast-paced and unique learning experience. You'll join other manufacturing professionals for an opportunity to share best practices and expertise about new technologies, manufacturing innovations, and business solutions.

Alan G. Robinson, PhD, Faculty Member, Isenberg School of Management, University of Massachusetts: Dr. Robinson is a recognized, award-winning co-author of Ideas Are Free, and SME's new video series "Secrets of Getting Lean Ideas from Employees". He is a leading authority on lean production and managing creativity and ideas.

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Wednesday, May 19, 2004

Lean Manufacturing: Toyota Highlights SME Management Forum: Making It In America: ...

From PR Newswire (press release) ... 19 /PRNewswire/ -- Manufacturers will discover how they can become more globally competitive by applying the principles of lean manufacturing and continuous ...

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Wednesday, May 05, 2004

Six Sigma Standards: Exult Supports Forbes Women's Forum for Second Consecutive Year

From PR Newswire (press release) ... Exult uses Six Sigma standards to design, measure and deliver its processes to provide a high quality service experience to clients. ...

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Sunday, May 02, 2004

QRM: Lean techniques raise profits

From ic Wales, UK ... Aided by the WDA, Nuaire adopted a management technique called Quick Response Manufacturing (QRM) developed by the University of Wisconsin in the USA to ...

...Quick Response Manufacturing (QRM) is a companywide approach to lead time reduction proven successful at many manufacturing enterprises...

...The Center for Quick Response Manufacturing was established in 1993 at the University of Wisconsin-Madison as a forum to learn the theory and practice of QRM and to help in the transition from the theoretical to the practical. Industry leaders and university faculty formed this partnership to consolidate the discussion and investigation of Quick Response Manufacturing.

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Saturday, April 24, 2004

Lean Manufacturing: Trade, Terrorism discussed at candidates forum

From San Jose Mercury News, CA ... So anyone who is promising to bring back manufacturing jobs doesn't understand lean manufacturing continues quality improvement.". ...

...2004 Recipients of the 2004 Shingo Prize for Excellence in Manufacturing. Dubbed the "Nobel prize of Manufacturing" by Business Week, the Shingo Prize is increasingly being recognized as the premier manufacturing award and recognition program in North America. Nine state-level awards and a public-sector category, primarily for Military Depots doing re-manufacturing, have been implemented in recent months.

Three notable achievements of the 2004 recipients include: one, 7 of the 12 achieved product quality of less than 10 "returned parts per million opportunities" from the customer; two, 7 of the 12 have inventory turns of more than 25 per year (compared to a U.S. average of 8); and three, premium freight as a percent of production costs averaged 0.12 percent. These data cover the full-year of 2003 and are all clear indicators of world-class manufacturing achievements.

"Once again the recipients of the Shingo Prize demonstrate that they are prepared to weather economic uncertainty by not wasting precious manufacturing and business resources, "said Ross Robson, Shingo Prize executive director. "Shingo Prize recipients and lean manufacturers clearly stand out among the manufacturers of North America in terms of quality, cost, delivery and business results."

This year's Shingo Prize Recipients are:

ArvinMeritor Light Vehicle Systems Gladstone plant, Columbus, Ind. -- This facility proudly manufactures complete exhaust systems and components for today's leading car manufacturers. Through an engaged workforce of more than 700 people who are trained in lean principles, team building and employee involvement practices, substantial quality and productivity improvements have been made. Most notably, those improvements have included a decrease in customer PPMs of 72 percent since 2000, a decrease in supplier PPMs of 99 percent since 2000, a 54-percent decrease in the cost of non-quality since 2000, and an on-time delivery average of 99.9 percent since 1999.

Delphi Corporation, Delphi Electronics and Safety, Delnosa 5 & 6 Operations, Reynosa, Mexico -- Delnosa 5 & 6 manufactures over 24,000 vehicle electronics products daily for 72 customer locations in 11 countries for Delphi Corporation (NYSE: DPH - News). Delnosa's product line includes Audio, Mobile Multimedia, Telematics (interactive satellite technology), Navigation Radios, and Antenna Electronics. Delnosa also produces over 16 million molded and decorated plastic parts and assemblies each month that are used in Delphi facilities globally. In the last three years, Delnosa has increased productivity by 41%, increased inventory turns by 70%, improved first time quality by 76%, and increased asset utilization by 40%. Delnosa's 2,500 employees reached 200% participation in the employee suggestion program in 2003 and have currently worked over 22 million hours without a lost workday accident.

Delphi Electronics & Safety, Kokomo Operations, Plants 7 & 9, Kokomo, Indiana -- Kokomo Operations, Plants 7 & 9 is a vehicle electronics manufacturing facility employing over 1,100 people. These employees, represented by UAW Local 292, produce approximately 12 million units annually across four major product lines: audio components, power train controllers, inflatable restraint system electronics and electronic climate controllers. Applying the lean manufacturing concepts in the Delphi Manufacturing System, the facility has been able to achieve a third straight year of double-digit manufacturing performance, a 24% reduction in inventory, a 51% improvement in first time quality and has reached an annual shipping compliance rate approaching 100%.

Delphi Corporation, Energy & Chassis Systems, Empresas Ca-Le de Tlaxcala, Mexico -- Ca-Le is a battery manufacturing plant of 1,291,669 square feet, founded in February 1990 and located in Tetla, Tlaxcala, Mexico. Operating in a world-wide market, CALE produces two different automotive battery technologies: Hybrid (Antimony -- Calcium) and Maintenance-Free (Calcium-Calcium). Our productive headcount of 575 persons -- through the implementation of lean concepts and techniques -- work daily on EXCEEDING OUR CUSTOMERS' EXPECTATIONS. Our business results, customer satisfaction and quality of our products reflect our commitment with our employees, society and stakeholders.

Delphi Sistemas de Energia S.A. de C.V., Plt. 57; Chihuahua, Chihuahua Mexico -- Located in Chihuahua, Chihuahua Mexico since 1986 and serving 55 customers in 12 countries, Delphi Sistemas de Energia is a top of the line manufacturing organization. Here the combination of people who love their jobs, together with strong leadership, applying continuous learning and lean concepts, along with variation reduction, and defect prevention methods, have all contributed to superior satisfaction levels for customers, stakeholders and employees, creating a positive impact to the community and to the global environment.

Delphi Corporation, Packard Electric Systems. Plant 50, Del Parral Chihuahua, Mexico

Delphi's Packard Electric facility opened in February of 1998 in Hidalgo del Parral (more commonly referred to as Parral) in the southern part of Chihuahua, Mexico. The plant has 141,575 square feet of manufacturing floor space and 2,200 employees. These dedicated employees manufacture 13 families of products in 18 production lines, for 10 different General Motors assembly plants. The Parral plant produces power and signal distribution systems for the automotive industry, more commonly known as wiring harnesses. The motto at this facility is "Our people make the difference." Managers and supervisors say empowering employees and giving them opportunities make things happen. The success of this Delphi facility is attributed to its people.

Delphi Corporation, Packard Electric Systems. Plant 58, Meoqui, Chih. Mexico

The Meoqui Plant is located in the state of Chihuahua, Mexico and has been a part of Delphi Packard Electric's manufacturing footprint since 1987. The 1,800 employees at the 151,000-square-foot facility produce more than three million of wiring systems annually for several General Motors assembly plants in the United States and Canada. Employee commitment and a comprehensive implementation of the Lean-driven concepts within the Delphi Manufacturing System (DMS) have been able to drive operational improvements in cost, quality, delivery and productivity. Some of those improvements include: 20% reduction in customer complaints in 2003; 17% improvement in total cost compared to 2002; scrap reduction of 50% since 2000; first-time quality improvement 72% since 2001; and productivity increase of 35% compared to 2000.

Delphi Packard, Plant 98

Delphi Corporation, Packard Electric Systems, Centro Tecnico Herramental S.A de C.V, Ramos Arizpe, Coahuila.

With a wide variety of products and processes, CENTEC employees are flexible and skillful in successfully delivering parts to nearly 40 customers around the world. The majority of customers are in the US and Mexico, but several are also located in Europe, South America and Asia. The Delphi Manufacturing system drives the 470 CENTEC employees to continuous lean improvements. Elimination of waste, a 75-percent reduction in scrap and the Industria Limpia certification from the Mexican government for being environmentally sound are all part of the accomplishments of which CENTEC employees are very proud. Employees assemble wiring harnesses and their components and electric and electronic connectors. CENTEC now has a 0 IPM (incidents per million) on-time shipping record and have seen FTQ improve 87 percent since 1999. Continuous training of employees at all levels in daily skills and in lean implementation has led to the high quality at CENTEC.

Delphi Packard, Plant 51, Nuevo Casas Grandes Chihuahua, Mexico

Located in the PAQUIME area in the Mexican state of Chihuahua, Nuevo Casas Grandes began operations in March 1985. With strong customer-focused strategies and lean-driven concepts, this 165,000-square-foot plant builds and ships approximately 10,000,000 wiring systems annually to several General Motors vehicle assembly plants in the United States and Canada. The Casas Grandes Plant, which carries the slogan "The Best Plant by its People," has utilized the lean principles within the Delphi Manufacturing System to become one of the most successful plants in Delphi Packard's Mexico West Operations, with zero lost work days, over 80% reduction in RPPM (Rejected Parts Per Million), more than 50% reduction in Customer Complains, and 20% reduction in cost per shipped hour.

Maytag Jackson Dishwashing Products, Jackson, Tenn. -- Maytag Corporation's dishwasher plant is the first appliance manufacturer to earn the Shingo Prize. Associates belong to empowered High Performance Work Teams producing more than 100 dishwasher models daily, with brands including Maytag®, Jenn-Air® and Amana®. The Maytag LeanSigma® philosophy, which combines lean manufacturing methods with Six Sigma tools, was the path for transformation that began in 1999 and achieved significant improvements in Safety, Quality, Cost and Delivery, including a 64% reduction in OSHA recordable injury rate and 84% improvement in first pass quality yield. A very flexible single assembly line with capability to produce "any model/any day" was transformed into 8 single-piece-flow assembly cells with ability to produce "any model/any hour."

Raytheon Missile Systems, Tucson Operations, Tucson, Ariz. -- The employees at Raytheon Missile Systems proudly equip U.S. and allied warfighters with the latest technology to protect world freedom, including the Tomahawk Cruise Missile and Paveway(TM) laser guided bomb. Many of the company's products saw extensive use in Operation Iraqi Freedom. Raytheon's lean efforts have resulted in significant value improvements in product performance, stronger relationships and robust solutions for customers. Raytheon is committed to continue this journey to become a lean enterprise -- with speed, reliability and affordability -- and receiving the Shingo Prize has validated the firm's progress along the path to improvement.

TI Automotive, Cartersville, GA -- The plant produces more than 7.4 million brake and fuel bundles for Ford Motor Co. and DaimlerChrysler's Mercedes-Benz plants in both the United States and Canada. Cartersville team members operate by TI Automotive's own lean system of Common Sense Manufacturing, which is a passionate belief that there is always a simpler, better way. The plant has achieved single-digit ppm, 100 percent on time delivery and a 30 percent reduction in inventory levels. As the world's leading supplier of fluid storage, transfer and delivery systems, TI Automotive's more than 20,000 employees at 130 facilities worldwide are all dedicated to continuous improvement and customer satisfaction.

Finalists

In addition to the Recipients listed, other finalists included Aspect Medical Systems, Newton, MA.; Delphi Lansing Cockpit Plant, Lansing, Mich.; Delphi Energy & Chassis, Saginaw, MI; Delphi Steering Plant 7, Saginaw, Mich.; GDX Automotive, Vehicle Sealing Products, Batesville, AR; GDX Automotive, New Haven, MO; Maytag-Searcy Laundry Products, Searcy, AR; Nemak Corporation of Canada-Windsor Aluminum Plant, Windsor, Ontario, Canada; TI Automotive, Brake Tube Assemblies, Greenville, TN. "Each of these plants are also outstanding in their manufacturing processes," according to Robson.

The Shingo Prize for Excellence in Manufacturing, for manufacturers in the U.S., Canada and Mexico, is administered by the College of Business, Utah State University. Awards for the Recipients and Finalists will be presented at the 16th Annual Shingo Prize Conference and Awards Ceremony to be held May 20, 2004, at the Lexington Convention Center, Lexington, KY. Speakers will include Gary Convis, President, Toyota Motor, Georgetown, KY and Masaaki Imai, Founder and Chairman, Kaizen, Institute, Tokyo, Japan, among others. For more information, go to www.shingoprize.org.

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Wednesday, April 14, 2004

Balanced Scorecard: Externally Reporting Intangibles - The Effect on Business...

From CRM-Forum News, UK ... the shortcoming is imminent. Innovative techniques such as Balanced Scorecard have helped to bridge the gap. But with only partial ... and ValueReporting™ have helped some companies to develop a cohesive approach towards the inclusion of ...

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Sunday, April 11, 2004

Conjoint Analysis: Churn in Mobile Communications

From CRM-Forum News, UK ... lifecycle of the customer. The presentation introduces conjoint analysis as another element of the solution. The importance of this ...

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Thursday, April 01, 2004

Sixth Sigma: Annual Forum to Reveal how Six Sigma is Revolutionizing the Healthcare Sector

NEW YORK, April 1 /PRNewswire/ -- Six Sigma made its move from
manufacturing to healthcare several years ago, and it has proven itself an
even better fit for service-intensive organizations like hospitals and health
plans. With this growing industry need in mind, Strategic Research Institute
presents the 2nd Annual Six Sigma Strategy for Healthcare forum
(http://www.srinstitute.com/ci285), April 28-29 at the Millennium Knickerbocker in
Chicago.
Participants will learn practical tips for introducing Six Sigma to their
organization, ideas on how to sell Six Sigma internally, and ample case
studies to verify Six Sigma's fit in a healthcare environment. Delegates will
witness how Six Sigma can literally change the culture of an organization.

Six Sigma is revolutionizing the healthcare sector by:

-- Improving overall quality
-- Increasing overall productivity
-- Reducing costs
-- Creating new revenue
-- Decreasing medical errors
-- Increasing patient satisfaction
-- Improving cycle-time
-- Developing staff skills
-- Applying world-class standards

Six Sigma Strategy for Healthcare will feature strategies, solutions and
best practices for successfully deploying this process into the fabric of any
healthcare organization:

-- Capturing the full potential of Six Sigma in healthcare delivery
-- Achieving greater consumer control and lower employer cost
-- Putting technology and Six Sigma methodologies into action
-- Assessing whether your organization is ready for the cultural change
dimension to Six Sigma
-- Improving performances at the front, middle and back office processes
-- Winning strategies to dramatically increase productivity by applying
Six Sigma to labor-intensive processes
-- Discussion of alternatives to start your organization's journey to Six
Sigma
-- Successful communication of Six Sigma strategy to all levels in your
organization

This event will feature Six Sigma industry leaders from:

-- University of Virginia School of Medicine
-- International Society of Six Sigma
-- Charleston Area Medical Center
-- Blood System Laboratories
-- Andell Associates
-- St. Joseph's Community Hospital
-- The Standard Register Company
-- Creative Healthcare USA
-- Mediserve Information Systems Inc.
-- North Shore Long Island Jewish Health System
-- Six Sigma Brokers

For complete conference details and to register, please visit
http://www.srinstitute.com/ci285 or call (888) 666-8514.

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