Human Approach to Six Sigma

Gallup has an interesting take on applying Six Sigma to people-centric processes. ...

... "Gallup has developed a powerful new approach to measuring and managing human performance -- HumanSigma. When The Gallup Organization applied Six Sigma principles to sales and service groups at several companies, it learned how much performance variation exists between seemingly similar work groups. " ...

Link: Gallup's Human Sigma