Nortel opens its new Global Operations Center of Excellence in Istanbul, which will provide tech support services to customers globally. The center leverages best practice methods for quality improvement, such as Lean Six Sigma. ...

... "The Global Operations Center of Excellence in Istanbul provides technical and operational support to Nortel customers deploying next-generation mobile, converged, metro Ethernet and optical networks. This includes product support for global customers, network technical support for customers in North America, and network integration and technical support for customers in Europe, the Middle East and Africa. The Center features the latest customer service tools, quality processes like Lean Six Sigma, and Nortel's market-leading contact center technology. Nortel has already recruited more than 300 graduates from Turkish universities to staff the Center as it progresses through 2007 to full operational capacity. " ...
Via Nortel:
24/7 Support to Nortel Carrier Customers Around the World While Improving Operational Performance ...Labels: city-istanbul, country-turkey, customer-service, excellence, global, lean-six-sigma, nortel, six-sigma-process, technical-service