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The Sixth Sigma: Achieve Breakthrough Performance Using Six Sigma

Monday, March 15, 2010

Hospital lean assembly line reduces cycle time

Lean manufacturing methods enable Canadian hospital to improve the emergency room cycle times. The techniques will be applied to additional hospital in the near future. ...

... "A study just published by Dr. Ng's team suggests that adopting an assembly-line process pioneered at Toyota Motor Corp. had slashed the emergency department's lengthy wait times, results many others are hoping to match. " ...


Via National Post, Canada: Health care from the Toyota

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Sunday, January 03, 2010

Six Sigma Medical Outcomes

California healthcare system deploys Six Sigma in its quest for medical excellence. The methodology has been customized for health care processes. And, the enterprise is achieving solid improvement results. ...

... "Since introducing Six Sigma in its Southern California medical centers, Providence California has seen across the board improvements in clinical outcomes, care, customer relations, and finance. " ...


Via Health Leader: Six Sigma Tactics

Healthcare Six Sigma implementation at Providence California realizes significant benefits

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Thursday, October 29, 2009

Lean Hospital Targets End-to-End Processes

Integrated, end-to-end processes are targeted at hospital lean implementation. ...

... "Lean, says Dan, begins with engaging the staff in improving work, liberating the potential to take action. But, he warns, point improvements are hard to sustain without an end-to-end perspective and management systems to support them. "


Via Running a hospital: Dan Jones

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Thursday, August 20, 2009

Hospital Lean Six Sigma Drive Savings

Massachusetts hospitals struggle with high costs and use Lean Six Sigma to streamline operations. Even with efficiency savings, the workforce is affected. ...

... "Southcoast has been attentive to the management of costs, effectively flexing our expenses as volumes and our average daily census decreased. We also introduced new tools, such as Lean and Six Sigma, that helped us save several million dollars this year. " ...


Via SouthCoastToday: Hospital restructuring

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Monday, July 13, 2009

Lean Manufacturing Improves Patient Care

Defect reduction in healthcare leads to improved mortality rates. ThedaCare embraces lean to streamline its processes for the benefit of its customers: the patients. ...

... "ThedaCare has seen its patient care improve since it began implementing lean manufacturing or efficiency principles in its care delivery process more than seven years ago. " ...


Via Appleton Post-Crescent: Hospitals

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Tuesday, March 31, 2009

Six Sigma Perfect for Healthcare

Healthcare Six Sigma
Six Sigma has strong role in health care improvement now and in future, as it can be focused on reducing defects in the quality of patient care, ultimately improving and saving lives. What better payback is there? ...

... "Six Sigma stands apart from other process improvement methods because it focuses on reducing variability thereby reducing errors or achieving defect free products or services. It's seems like the perfect methodology to apply in reducing medical errors in our country. " ...


Via ADVANCE for Health Information: Healthcare Process Improvement

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Tuesday, March 17, 2009

Cardinal Health Lean Value Stream

Cardinal Health Lean Six Sigma
Cardinal Health introduces new products and services that will improve patient safety and operational efficiency in hospital operating rooms, including lean six sigma consulting services for customers. ...

... "The new Value Stream Mapping service uses Lean Six Sigma methodology to help guide hospitals toward increased efficiency by identifying bottle necks within their current processes, material and information flows. Through collaborative communication and systematic evaluation, hospitals can visualize and analyze areas with costly waste and delays, and create blueprints for process improvements using additional Lean Six Sigma tools and techniques. Cardinal Health helps facilitate these process improvements leading to reduced costs, streamlined workflows, diminished cycle times, increased revenue streams and improved patient and employee satisfaction. " ...


Via Cardinal Health: The Operating Room

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Saturday, January 17, 2009

Simple Checklist Reduces Defects and Increases Quality

Health car quality improves with checklists
Whether in healthcare, aviation, or manufacturing, the simple checklist can impact quality in positive ways. ...

... "Very few U.S. hospitals are using the surgical safety checklist, though Berwick aims to introduce it in the 4,000 hospitals participating in his institute's programs. The major barrier to widespread adoption is physician attitudes, several experts said. " ...


Via Washington Post: Surgery Checklist

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Wednesday, December 10, 2008

Healthcare CEO Six Sigma Methods

Executive leverages Six Sigma methods in the healthcare industry and advances his career through continuous improvement achievements. ...

... "He is credited with bringing Six Sigma scientific management methodologies in conjunction with other innovative technologies to improve overall capacity management at Mercy Hospital. Under his leadership, Mercy Hospital was able to reduce discharge time by 23 percent, reduce bad debt by 11 percent, increase cash flow, and improve associate satisfaction at the hospital. " ...


Via : Bertrand Chaffee Hospital

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Tuesday, December 02, 2008

Six Sigma Hospital Care Efficiency

A balance of Six Sigma and improved workforce practices can contribute to an efficient and effective healthcare process. ...

... "Six-sigma enhances both efficiency as well as the promotion of improvement. A system that has players who are burnt-out is inefficient. Even the best of residents can’t serve three patients with emergency care needs at the same time. " ...


Via Workplace Health Examiner: Doctors

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Monday, October 13, 2008

Hospital Six Sigma Triage

Six Sigma shows success in a number of industries, including healthcare where this Buffalo area hospital reduces cycle time using the methodology. ...

... "Kaleida Health System has put Six Sigma to work at Millard Filmore Suburban Hospital in Amherst, to reduce the amount of time patients spend in the emergency department. The goal was to move them to the next level of care or have them treated so they could go home .. " ...


Via he Buffalo News: Six Sigma

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Wednesday, June 25, 2008

Toyota Production System in Healthcare

Learn about the application of lean principles and TPS in the healthcare industry. ...

... "The 2nd Annual Summit on Deploying the Toyota Production System & Lean Healthcare in Hospitals, When: Jun 25, 2008, Where: Hilton San Francisco, San Francisco, CA " ...


Via : Summit on Deploying the Toyota Production System in Hospitals

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Wednesday, April 16, 2008

Laboratory Six Sigma

Hospital laboratory uses Six Sigma to drive its efficiency initiative. Cycle times for testing are decreasing. ...

... "The lab is also using the principles of Six Sigma, a system meant to help companies eliminate defects that has been embraced by General Electric and other manufacturers. " ...


Via The StarPhoenix: Saskatoon Health Region

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Monday, January 28, 2008

Six Sigma Medical Cure

Boston area hospitals see benefits from Six Sigma process improvements. ...

... "Under a new scheduling system, all patients who required anesthesia are booked together, and an anesthesiologist was assigned to those hours. Patient volume went from 29 a day to 39 a day, without adding hours of operation. " ...


Via The Boston Globe: New medicine for hospitals

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Friday, January 25, 2008

Hospital Case Study Successful Six Sigma Application

Hospital uses Lean Six Sigma for dramatic performance breakthrough. ...





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Sunday, November 25, 2007

Lean SixSigma Healthcare Efficiency

Rising healthcare costs require a multi-pronged approach to control, including efficiency of the delivery systems. ...

... "Working with the area health systems to institute Lean Six Sigma to improve efficiency and quality at the major hospitals. " ...


Via Democrat & Chronicle: Medical Costs

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Tuesday, October 30, 2007

Hospital Lean Thinking Enabled By RFID Technology

Hospital will digitize lean thinking through the use of RFID technology in healthcare processes. ...

... "HealthIT Cluster chief executive Andrea Pettet says the trial aims to use RFID tagging to ease overcrowding in emergency departments, using the principles of lean thinking. " ...


Via Stuff.co.nz: Hospital Patient Tracking

Hospital Operational Efficiency

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Wednesday, October 17, 2007

Kaizen and IT-enabled Processes Expected to Make Healthcare More Efficient and Effective

Lean practices are applied to healthcare in the UK as management systems are improved. ...

UK healthcare systems are improved using kaizen methods

... "The Kaizen problem-solving system will also be applied to the turnaround time for lab tests, such as biopsy samples, which will help speed up diagnoses. Much of the work is likely to involve better use of IT systems ... " ...


Via The Scotsman: NHS Lothian

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Sunday, August 12, 2007

Healthcare Cost Efficiency Using Lean Six Sigma

Hospitals see Lean methods as answer to rising costs. ...

... "We have a process called Lean Six Sigma, she said. Basically we look at hospital processes to see where we can improve quality by becoming more efficient. " ...


Via Cumberland Times: Hospital Costs

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Sunday, June 17, 2007

Hospital Lean SixSigma Success Stories Discussed

Teams discuss Lean Six Sigma successes in hospitals. ...

... "Teams from Unity, Thompson, Rochester General and Strong Memorial hospitals will share their success stories, results and lessons learned through applying Lean Six Sigma to improve processes. 8 a.m. June 21. Strong Memorial Hospital " ...


Via Democrat & Chronicle: Business Events

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Wednesday, June 06, 2007

Kaizen Enables Hospital Improvements

Hospital sees benefits from kaizen approach to continuous improvement, where the workforce is empowered to seek change. ...

... "Columbus Regional Hospital in Columbus, Ind., focused on changing the culture and environment in its surgical area to improve operations. Practice changes were driven by stringent data analysis, as well some newer methodologies, including Lean Six Sigma and Kaizen. " ...


Via Infection Control Today: Hospital Efficiency

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Sunday, March 18, 2007

Black-Belt SixSigma at Hospital

ASQ will discuss use of Six Sigma at local hospital. ...

Six Sigma is applied at North Carolina Baptist Hospital

... "The American Society for Quality, Section 1109 will meet at 6 p.m. Tuesday at Comfort Suites, Airport, 7619 Thorndike Road, Greensboro. ER Ralston will discuss Six Sigma Master Black Belt for N.C. Baptist Hospital. " ...


Via Winston-Salem Journal: ASQ Six Sigma Discussion

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Tuesday, January 23, 2007

Healthcare Six Sigma Scorecard

Six Sigma Scorecard is focused on healthcare process enhancements
Firms partner to control escalating health care costs through a Six Sigma program that streamlines administrative processes to lower health care costs for patients. ...

... "Drawing on a methodology called Six Sigma, used by manufacturing and other industries for eliminating procedural deficiencies, BJC HealthCare and UnitedHealthcare established a project team to identify areas for billing and payment process enhancements. The team is using Barnes-Jewish Hospital as the pilot site, examining every step of the health care process - from physician services to claims processing - to remove inefficiencies and associated costs. Using Six Sigma practices as a model, the project team has developed a scorecard to monitor progress and ensure proper implementation of the team's recommended solutions. After nine months of work, the project team's first phase was completed in the fall of 2006. BJC plans to implement the team's recommendations at all 13 of its hospitals. " ...


Via UnitedHealthcare: BJC HealthCare and UnitedHealthcare Partner to Streamline Administrative Processes and Lower Health Costs

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Thursday, September 21, 2006

Healthcare Six Sigma: Customer Needs ...

Hospital adds new diagnostic imaging capabilities, using GE's medical equipment, which has been designed to customer specifications using Six Sigma quality ...

GE Six Sigma enables high quality healthcare products that support customer requirements ...

... "GE Medical Systems used Six Sigma customer-driven quality standards to study the clinical needs of customers and create a product to meet those needs. " ...

Via Canton Daily Ledger: New PET/CT technology at Graham Hospital offers improved cancer diagnosis, treatment ...

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Friday, September 01, 2006

Six Sigma Michigan Healthcare ...

MICHIGAN MANUFACTURING TECHNOLOGY CENTER shares its experience with Six Sigma in local hospitals. ...

... "Throughout 2005/06, the MMTC orchestrated a state-sponsored LEAN/Six Sigma Healthcare pilot program involving four Northern Michigan community hospitals. The pilot improvement program was led by MMTC over an 8-month period, engaging more than 200 hospital personnel throughout the training and implementation process. Collectively, the hospitals anticipate $2.8 to $4.1 million in positive impact to their operations. Noted process improvements include: increased surgical capacities, improved patient satisfaction along with faster emergency room care, quicker lab results and shorter patient wait times for specialty clinic appointments." ...

Via MMTC: MMTC Seeks Participants for 2nd Round of LEAN/Six Sigma Healthcare Program With Hopes to Exceed Success of $2.8 Million in Positive Impact for Michigan Hospitals

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Wednesday, June 14, 2006

Hospital Six Sigma Process: Specimen Management ...

Medical centers are collaborating to redesign processes for defect-free specimen management, which translates into much higher quality diagnoses. ...

... "The collective is finding success with quality-control methods -- such as checklists and automated specimen processing -- that were adapted from Toyota's production system and General Electric's Six Sigma principles for reducing manufacturing defects. " ...


Hospital Six Sigma Process: Specimen Management: Via Pittsburgh Post Gazette: Hospitals move to cut dangerous lab errors ...

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Wednesday, May 03, 2006

Lean SixSigma Hospital Staff Training ...

Area hospitals recognized for their training in lean and six sigma methodology ...
Hospitals invest in Lean Six Sigma training ...

... "Michigan Economic Development Corporation President and CEO James C. Epolito today joined Michigan Manufacturing Technology Center President Michael Coast and leaders of four mid-Michigan hospitals to celebrate the success of an innovative training program at Saginaw Valley State University. Epolito presented special awards to Bay Regional Medical Center, Gratiot Health System, Mercy Hospital and West Branch Regional Medical Center for the successful completion of a pilot program to train hospital staff in Lean and Six Sigma operational methods. " ...

Lean SixSigma Hospital Staff Training: Via Michigan Economic Development Corporation: MEDC and Michigan Manufacturing Technology Center Celebrate Success of Innovative Pilot Hospital Training Program: $300,000 Grant to Mid-Michigan Hospitals Nets a $2 Million Return on Investment ...

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Monday, January 09, 2006

Hospital Lean Manufacturing Quality Trends Positive ...

Hospitals adopt lean manufacturing principles to drive out waste and increase quality of patient care. Paul Brinkmann explores the trends in patient fatalities that show a significant drop in recent years. ...

... "Dana Richardson, vice president of the Wisconsin Hospital Association, said some hospitals have even adopted quality control methods developed by automakers, known as lean manufacturing, which focuses on achieving better quality with as few personnel as possible. Green Bay's four hospitals - Aurora, Bellin Hospital, St. Mary's Hospital Medical Center and St. Vincent Hospital - are all part of a recent nationwide goal to save 100,000 lives in 18 months with documented improvements in quality control methods. " ...

Hospital Lean Manufacturing Quality Trends Positive: Via GreenBay Press Gazzette: Hospital deaths declining, report says ...

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Monday, August 15, 2005

Xerox Lean SixSigma Assessment Drives Cost Savings ...

Xerox Lean SixSigma Assessment Drives Cost Savings: VHA Signs with Xerox for Document Services ...

Xerox identifies cost savings for client using Lean Six Sigma assessment methodology ...

... "Following a Lean Six Sigma-based document assessment for United Health Services, a VHA member in New York State, Xerox identified $100,000 in cost savings and built a digital forms repository for the hospital. The result was a more efficient process for viewing documents online, placing orders for electronic print jobs, and eliminating the costs associated with excess production of forms. " ...


VHA Inc. is a national alliance of leading not-for-profit health care providers that work together to improve the health of the communities they serve. VHA delivers industry leading supply chain management services and enables regional and national member networks to improve clinical and operational performance and drive sustainable results. Based in Irving, Texas, VHA has 18 local offices serving more than 2,400 health care organizations across the United States.

Xerox Corporation is a technology and services enterprise that helps businesses deploy Smarter Document ManagementSM strategies and find better ways to work. It offers an array of innovative document solutions, services and systems -- including color and black-and-white printers, digital presses, multifunction devices and digital copiers -- designed for offices and production-printing environments. It also offers associated supplies, software and support.

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Thursday, August 04, 2005

Six Sigma Analysis Hospital Recovery Program ...

Six Sigma Analysis Hospital Recovery Program: ABIOMED Announces Fiscal 2006 First Quarter Financial Results

... "ABIOMED provides additional customer assistance with multi-year customer support agreements which increased in sales by 81% over prior quarter. Through the use of Six Sigma analysis, these programs are designed to improve clinical and financial outcomes of a hospital's recovery program. " ...


Based in Danvers, Massachusetts, ABIOMED, Inc. (pronounced “AB’-EE-O-MED”) is a leading developer, manufacturer and marketer of medical products designed to assist or replace the pumping function of the failing heart. ABIOMED currently manufactures and sells the AB5000™ Circulatory Support System and the BVS® 5000 Biventricular Support System for the temporary support of all patients with failing but potentially recoverable hearts. In Europe, ABIOMED offers the Impella® Recover™ minimally invasive cardiovascular support systems under CE Mark approval. The Company’s AbioCor® Implantable Replacement Heart was the subject of an initial clinical trial under an Investigational Device Exemption from the United States Food and Drug Administration. The AbioCor has not been approved for commercial distribution, and is not available for use or sale outside of the initial clinical trial.

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Sunday, June 26, 2005

Balanced Scorecard Management System ...

Balanced Scorecard Management System: SAS International announces winner of Enterprise Intelligence 2005 Award ...

Healthcare provider leverages SAS technology to power their management system through a balanced scorecard ...

... "A core element of the management system is a balanced scorecard based on an enterprisewide SAS Data Warehouse, which provides the hospital's top decision makers with all the relevant facts and figures to perform their managerial tasks. The SAS Data Warehouse ensures consistent and correct data, an important precondition for successful strategic management, given that UKA has a variety of operational systems and departmental applications. " ...


The University Hospital Aachen (UKA) offers all patient care services including all clinical faculties and even dentistry on its premises. As a university hospital, its facilities also extend to laboratories and related areas of applied medical research; in order to ensure that its diagnostic and therapeutic offering is always at the forefront of scientific knowledge, the hospital works in close cooperation with the Rhineland-Westphalian Technical College of Aachen (RWTH). Currently there are 6,286 employees at UKA, of whom 67 are professors, 1,192 scientific and 5,067 non-scientific workers in 33 clinics, 21 institutes and in hospital management. The central surgical department has a complement of more than 30 operating theatres, while a further clinical centre specialises in outpatient care. The hospital treats 45,000 inpatients and 120,000 outpatients annually.

SAS is the market leader in providing a new generation of business intelligence software and services that create true enterprise intelligence. SAS solutions are used at more than 40,000 sites – including 96 of the top 100 companies on the FORTUNE Global 500® – to develop more profitable relationships with customers and suppliers; to enable better, more accurate and informed decisions; and to drive organizations forward. SAS is the only vendor that completely integrates leading data warehousing, analytics and traditional BI applications to create intelligence from massive amounts of data. For nearly three decades, SAS has been giving customers around the world The Power to Know ®.

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Thursday, June 16, 2005

Six Sigma Healthcare Balanced Scorecards ...

Six Sigma Healthcare Balanced Scorecards: Atlantic Health System to rev up balanced scorecard with SAS

... "The SAS Performance Management for Healthcare solution enables organizational leaders to focus, communicate and collaborate on strategy and then to turn those strategies into action. Executives can implement balanced scorecards, Six Sigma or other quality frameworks to integrate traditional business data, like revenues and profits, with intangible measures such as the satisfaction of their patients, employees and physicians. SAS allows decision makers to communicate and measure, at an enterprise level, the degree of strategic alignment and the progress toward desired outcomes. Teams at several leading healthcare provider organizations employ SAS Performance Management for Healthcare to achieve quantifiable improvements in patient safety, clinical quality, physician engagement and employee satisfaction and retention. These providers include Brigham and Women's Hospital in Boston, Virginia's Centra Health, Duke University Hospital, Maine Medical Center and Yale New Haven Health System. " ...


SAS is the market leader in providing a new generation of business intelligence software and services that create true enterprise intelligence. SAS solutions are used at more than 40,000 sites – including 96 of the top 100 companies on the FORTUNE Global 500® – to develop more profitable relationships with customers and suppliers; to enable better, more accurate and informed decisions; and to drive organizations forward. SAS is the only vendor that completely integrates leading data warehousing, analytics and traditional BI applications to create intelligence from massive amounts of data. For nearly three decades, SAS has been giving customers around the world The Power to Know ®.

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Wednesday, June 15, 2005

Six Sigma Programs: Healthcare Industry Readiness ...

Six Sigma Programs: Healthcare Industry Readiness: Many Healthcare Organizations & Executives May Not Be Prepared For Change ...

... "His presentation also included remarks concerning the continuing tendency of healthcare providers to focus on single concepts such as Six Sigma-type programs or value analysis initiatives as if they were solutions to the cost and quality problems they face. McFaul stated, Many of the initiatives adopted by providers are merely tools which can contribute to the long term needs of the organization. Unfortunately, most of these tools are quantitative concepts which fall far short of meeting the needs of addressing the subjective issues which are so prevalent in healthcare. As a result, providers are grossly deficient when it comes to organization-wide collaboration and cohesion. " ...


The Healthcare Materials Management Society of New Jersey is an affiliate of the Association for Healthcare Resource and Materials Management and the American Hospital Association. The Society meets routinely to conduct educational programs designed to enhance the skills and abilities of the profession.

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Monday, May 09, 2005

Lean Six Sigma Laboratory ...

Lean Six Sigma Laboratory: Lean/Six Sigma: Complementary Methods to Improve Laboratory Operations ...

Live web audioconference on June 15, 2005, 2:00 pm Eastern Time ...

... Web seminar: experts share how they were able apply Lean principles and Six Sigma tools to eliminate wasted time, materials, rework, and errors, as well as to improve morale. Lean techniques are used to eliminate waste and deliver value to customers faster, while Six Sigma is used to help identify, understand, and reduce process variability. Both are continuous improvement methodologies, and neither is as powerful alone as when combined with the other. After attending, expect to see how Lean principles and Six Sigma tools can be combined and applied to the clinical laboratory, no matter what the size of your lab. ...

Apply Lean Manufacturing and Lean Six Sigma principles successfully in the laboratory: Seminar focuses on experiences in the lab ...

The American Association for Clinical Chemistry ( AACC ) provides national and worldwide leadership in advancing the practice and profession of clinical laboratory medicine and its role in improving health care. Its members develop and perform tests conducted in hospital laboratories, clinics, medical centers and other health care settings.

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Sunday, May 08, 2005

Six Sigma Continuous Improvement ...

Patient Safety: Instilling Hospitals with a Culture of Continuous Improvement ...

... "There are numerous process improvement tools that hospitals can use to evaluate processes and identify solutions. Examples include process mapping and analysis software, failure mode and effects analysis (FMEA), root cause analysis, design of experiments and comprehensive six sigma programs. Six sigma has set a new standard for organizations in a variety of industries that are reducing errors to only 3.4 per million opportunities. Froedtert Hospital in Milwaukee utilizes the six sigma methodology extensively to reduce process variation. Successes include improving outcomes with high-risk medication and reducing the variability of PCA infusion pumps, cycle times in analyzing lab specimens and patient falls. " ...


To reduce medical errors and improve operational efficiency, Froedtert & Medical College of Wisconsin was an early adapter of the disciplined productivity improvement methodology known as "Six Sigma." Developed and trademarked by Motorola and popularized by GE, Six Sigma has shown itself to be the most sophisticated quality system available. In 1999, Froedtert & Medical College of Wisconsin formed a consortium with the American Society for Quality (ASQ) and the National Patient Safety Foundation to use Six Sigma to reduce medical errors and improve operating efficiency.

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Friday, April 15, 2005

Hospital Lean Six Sigma ...

To Boost Efficiency, Hospitals Borrow Principles from Factory Floor: Engineers' computer simulations identify bottlenecks, potential problem areas ...

... "Many health-care industry bottlenecks can be eliminated, resulting in major improvements in efficiency, cost savings and patient care when hospitals borrow principles from production lines on the factory floor, according to researchers in the School of Engineering and Applied Sciences at the University at Buffalo. At UB's Center of Excellence for Global Enterprise Management, Li Lin, Ph.D., professor of industrial engineering, and his colleagues apply industrial-engineering tools, including Six Sigma and other lean enterprise methodologies originally developed for manufacturing processes, to improve the operations and competitiveness of hospitals. " ...

Hospitals leverage lean six sigma techniques to drive efficiency gains in patient care ...

The University at Buffalo is a premier research-intensive public university, the largest and most comprehensive campus in the State University of New York.

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Sunday, March 20, 2005

SixSigma Drives Healthcare Defect Reduction ...

Beth Lanham on Six Sigma in healthcare. Interview by Luc R. Pelletier. ...

... "Beth Lanham, BSN RN, is a Six Sigma Coordinator in the department of quality management, staff development and safety, at Froedtert Hospital in Milwaukee, WI. Ms. Lanham received her bachelor's degree from Otterbein College in Westerville, OH and has an extensive clinical and management background in critical care nursing. In April 2000, Ms. Lanham completed the Six Sigma Black Belt training program through the American Society for Quality. She is currently working as a Six Sigma Black Belt and is actively involved with numerous committees and projects aimed at reducing medical errors and enhancing patient safety. Ms. Lanham has presented Six Sigma initiatives at the International Quality Congress sponsored by the American Society for Quality, the University Healthcare Consortium National Conference, the International Quality and Productivity Center National Conference on Six Sigma for Healthcare Providers, and the American Hospital Association Patient Safety Leadership Fellowship Retreat. " ...

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Friday, February 11, 2005

Career Success GE Six Sigma Experience ...

Career Success GE Six Sigma Experience: CliniComp Adds New COO and Chief Scientist; Celebrates Company ...

From Business Wire (press release), CA ... for GE Medical Systems Healthcare Solutions, where he worked on business development, software evolution and helped introduce GE Six Sigma quality improvement ...

... CliniComp, Intl., a recognized leader of advanced, hospital-wide clinician documentation systems with EMR, today announced the addition of two new executive positions, Larimore Cummins, M.D. as its COO and Kelly R. O'Keefe, M.D., Ph.D. as its chief scientist. The company also enjoyed a greater than 60 percent sales growth in 2004 and its highest revenue since 1997. "We added many new customers and continue to increase rollouts to more beds in our current customer base," said Richard Kremsdorf, M.D., president and CEO of CliniComp. ...


Founded in 1983, CliniComp, Intl. is a pioneer in its field, developing advanced hospital-wide clinician documentation systems for hospitals, integrated delivery networks, academic medical centers and other acute care providers. By completely automating the documentation process for each hospital's patient care environment, manual charting is eliminated. This in turn greatly reduces errors, improves productivity, and allows for better information flow. Automated charting forms the very foundation of the hospital-wide electronic medical record.

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Monday, January 31, 2005

Six Sigma Program Drives Quality of Healthcare for Providers ...

Six Sigma Program Drives Quality of Healthcare for Providers: Puritan Bennett Receives 2004 Frost & Sullivan Award; HELiOS ...

Puritan Bennett is recognized for the application of Six Sigma to the home healthcare industry and introducing products through innovation ...

From Business Wire (press release), CA ... "By initiating a Six Sigma quality program, Puritan Bennett has fulfilled the needs of home care providers throughout the nation by reducing frequent visits to ...

... Frost & Sullivan awarded Puritan Bennett the 2004 Oxygen Therapy Product Quality Leadership Award for its advanced quality and innovative products in the oxygen therapy market, specifically the revolutionary HELiOS(R) Personal Oxygen System. Puritan Bennett is part of Mallinckrodt, a Tyco Healthcare Company. ...


Puritan Bennett is one of the world's premier producers of respiratory-related medical products serving patients from the hospital to the home. A part of Tyco Healthcare/Mallinckrodt, Puritan Bennett is a leader in ventilators, oxygen and sleep therapy equipment, sleep diagnostics, spirometry and other respiratory care products. The company's technological expertise and in-depth understanding of real-world clinical issues have resulted in numerous improvements in the field of respiratory care. Puritan Bennett offers an exceptional level of customer support that includes technical service and clinical education resources.

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Wednesday, January 19, 2005

Six Sigma Clinical Trials Supports EU Regulations While Enabling Innovation ...

Six Sigma Clinical Trials Supports EU Regulations: Atrium Medical Center Selects Sopheon's Accolade Solution to ...

From Business Wire (press release), CA ... closely with the Atrium team to configure Accolade to fit a new, jointly-developed process incorporating elements of the Six Sigma manufacturing methodology ...

... Sopheon, the international software and services company, announced today that Atrium Medical Center, one of the largest general hospitals in the Netherlands, is deploying Sopheon's Accolade solution to support implementation of a structured process for comprehensive management of clinical trials. Use of the software is expected to help Atrium enhance management of trials activity and ensure compliance with the latest European Union (EU) clinical research regulations. Accolade will also be used by the hospital to manage innovation projects, including major capital investment initiatives. In May 2004, new regulations went into effect across the EU aimed at establishing common guidelines for clinical-trial procedures. Atrium is using these compliance directives as an opportunity to strengthen the organization and management of its clinical-trials operations. ...


Sopheon (LSE:SPE) is an international provider of software and services. The Sopheon Accolade product development system automates gate- or phase-based product development processes and provides strategic decision support that allows companies to improve innovation, cut product development spending waste and shorten time-to-market. Sopheon's Monitor software operates as a "reading robot" that automatically reviews, filters, analyzes and pushes relevant content to healthcare and engineering professionals to enable effective compliance with protocols, standards and regulations. Sopheon is listed on the AIM Market of the London Stock Exchange and on the Euronext in the Netherlands.

With 3600 employees and 1230 beds, Atrium Medical Center (Atrium) is one of the largest employers in the south of the Netherlands. In 2004 Atrium celebrated its 100-year anniversary. It has a national reputation for hospital innovation, and has recently participated in experimental studies on reducing patient wait-lists, increasing care-delivery production, implementing new budgetary systems and improving patient safety. In 2003, supported by a EUR 187 million budget, Atrium registered 28,000 clinical admissions, 24,000 day admissions and 432,000 patient visits to its policlinics. Atrium's focus on patients, professionalism, and continuity and effectiveness of treatment ensures that the quality of care it provides remains on the highest levels.

Additional resources on Six Sigma clinical trials that support European Union EU regulations ...

Cognizant's Differentiators - Life Sciences Practice: electronic data capture product in over 160 clinical trials. ... Experience in execution of Six Sigma projects. ... and data investments to support sales, marketing ...

Conferences, Workshops, Meetings: goal of addressing reasons for clinical trial failure earlier ... discuss how the deployment of Six Sigma could help ... to application in a clinical setting, allowing ...

Concurrent engineering in a pharmaceutical firm: a case study: File Format: PDF/Adobe Acrobat ... new molecules developed by DRL undergoing clinical trials. ... technical and regulatory support to customers ... product development using six sigma methodology with a ...

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Wednesday, December 29, 2004

Medical Manufacturing Excellence ...

Medical Manufacturing Excellence: ForHealth Technologies Transitions Manufacturing of IntelliFill iv ...

From PR Newswire (press release) ... Mobility. Its capabilities stem from Delphi's vast technology base, product development expertise and manufacturing excellence. ...

... ForHealth Technologies, Inc., a leader in automated devices for intravenous drug preparation, announced today that the company has successfully completed the transition for the manufacture of its flagship robotic technology IntelliFill i.v. from a California-based contract manufacturer to Delphi Medical Systems, a subsidiary of Delphi Corp. ...


Founded in 1998, ForHealth Technologies, Inc. (http://www.fhtinc.com), a leader in automated devices for intravenous drug preparation, is committed to increasing patient safety and decreasing operating costs by automating the preparation of small-volume injectable medications in healthcare organizations worldwide. Offering safety, accuracy, efficiency and reliability, our IntelliFill i.v. automates the preparation of IV syringes, greatly enhancing both the safety of patients and the efficiency of hospital pharmacies.

Delphi Medical Systems: Delphi Medical Systems is a world-class provider of technology, products, and product development and manufacturing for Dialysis, Infusion, Respiratory Care, Vital Signs Monitoring and Power Mobility. Its capabilities stem from Delphi's vast technology base, product development expertise and manufacturing excellence.

Additional medical manufacturing excellence resources ...

Medical Manufacturing Experts - Saint-Gobain Performance Plastics: Put our Global Medical Manufacturing Capabilities to Work for You. Our tradition of manufacturing excellence goes back more than 300 years through our ...

SME 2001 papers and presentations: Interaction: A means for Stimulating Manufacturing Excellence (Keynote presentation ... product development within SMEs in the medical manufacturing sector Download ...

Medevoice: Adrianic at the centre of medical manufacturing excellence. Adrianic Limited was established in November 2002 by Adrian Tucker and ...

Team: and operate Sterile Design, the pioneering medical manufacturing company specializing ... of a new trade association to promote standards of excellence for medical ...

Market ready medical investment with $100s of millions revenue: Formed in 1992, Pyng Medical strives to achieve excellence in research, development, design engineering, and medical manufacturing. ...

Supporting Medical Device Manufacturing: “The European medical market is characterised by significant ‘hot-spots’ of research, design and manufacturing excellence stretching from Galway in ...

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The Healthcare Balanced Scorecard ...

The Healthcare Balanced Scorecard: Edward Hospital & Health Services Standardizes on Business Objects ...

From Business Wire (press release), CA ... Another project improved Edward's Balanced Scorecard to include a database with a Business Objects report, delivering the metrics in an electronic format. ...

... Business Objects (Nasdaq:BOBJ)(Euronext Paris ISIN code: FR0004026250-BOB), the world's leading provider of business intelligence (BI) solutions, today announced that Edward Hospital & Health Services has selected Business Objects as its enterprise business intelligence standard. Edward, an innovative healthcare provider recently named one of the nation's "Most Wired" by the journal of the American Hospital Association, selected Business Objects solutions over Cognos ReportNet, citing faster report development, more flexible drill-down capabilities, and ease of use as the main factors in its decision. Edward uses Business Objects solutions to analyze financial, human resources, and patient data in order to track, understand, and manage enterprise performance. ...


Edward Hospital & Health Services is a full service, regional healthcare provider with more than 3,900 employees serving residents of the western suburbs of Chicago including Naperville, Bolingbrook, Plainfield, Lisle, Woodridge, Aurora/Fox Valley, Romeoville and Warrenville. Edward has earned a reputation as a leader in complex medical specialties and innovative programming including revolutionary imaging technology; care for the most critically ill newborns, minimally invasive surgery, the latest mind and body classes, beating heart surgery, in vitro fertilization, and access to the latest clinical trials for cancer and heart disease. Caring for patients at Edward are more than 800 physicians, which include independent members of the medical staff, employed physicians and independent contractors.

Business Objects is the world's leading business intelligence (BI) software company. Business intelligence enables organizations to track, understand, and manage enterprise performance. The company's solutions leverage the information that is stored in an array of corporate databases, enterprise resource planning (ERP), and customer relationship management (CRM) systems. Popular uses of BI include enterprise reporting, management dashboards and scorecards, customer intelligence applications, financial reporting, and both customer and partner extranets. These solutions enable companies to gain visibility into their business, acquire and retain profitable customers, reduce costs, optimize the supply chain, increase productivity, and improve financial performance. In December 2003, Business Objects completed the acquisition of Crystal Decisions, the leader in enterprise reporting. The combined product line includes software for reporting, query and analysis, performance management, analytic applications, and data integration. In addition, Business Objects offers consulting and education services to help customers effectively deploy their business intelligence projects. Business Objects has more than 29,000 customers in over 80 countries. The company's stock is traded under the ticker symbols NASDAQ:BOBJ and Euronext Paris (ISIN:FR0004026250-BOB). It is included in the SBF 120 and IT CAC 50 French stock market indexes.

Additional resources available on the Healthcare Balanced Scorecard ...

Implementing the Balanced Scorecard in Healthcare and Life: Implementing the Balanced Scorecard in Healthcare and Life Sciences (audio). Presented By: Dr. Herbert W. Zagarow, Institute for Learning. ...

Balanced Scorecard: Merging Six Sigma and the Balanced Scorecard The challenges confronting healthcare are complex, and no overnight solution will make the problems disappear. ...

Japan Association for Healthcare Balanced Scorecard Studies: ID of Society A02036 date 2004-11-11 Find out more about the Japan Association for Healthcare Balanced Scorecard Studies. Since 2003 Members, 400. Telephone, ...

THE USE OF BALANCED SCORECARD IN CANADIAN HOSPITALS ABSTRACT: File Format: PDF/Adobe Acrobat ... included in the final section. Balanced Scorecard and Healthcare Balanced scorecard is a strategic measurement and management system. It translates an ...

Healthcare Commission: Some key targets and balanced scorecard indicators may only be appropriate for ... The Healthcare Commission is working on the development of suitable indicators ...

The Balanced Scorecard: An Integrative Approach to Performance: By becoming proficient in the balanced-scorecard approach, healthcare organizations can readily assess their vision and strategy by measuring performance ...

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Monday, December 13, 2004

Healthcare Six Sigma: SAS(R) to Sharpen Performance at Duke University Hospital

From PR Newswire (press release) ... team at Duke University Hospital of Durham, NC, whose members are responsible for integrating performance metrics and Six Sigma performance improvement ...

... Accelerating the delivery of lab results to emergency room physicians. Increasing the number of intensive care patients transferred to the hospital from nearby community healthcare centers. Sending patients home sooner once they're healthy enough to leave. These are goals of the performance services team at Duke University Hospital of Durham, N.C., whose members are responsible for integrating performance metrics and Six Sigma performance improvement initiatives to improve patient care and satisfaction. SAS, the leader in business intelligence, announced today that Duke University Hospital is using SAS(R) software to link performance targets and measurements with overall goals, communicate these targets to its five thousand employees throughout the organization, scrutinize the results with advanced statistical analysis, and launch Six Sigma projects to promote further improvements. ...


SAS is the market leader in providing a new generation of business intelligence software and services that create true enterprise intelligence. SAS solutions are used at more than 40,000 sites - including 96 of the top 100 companies on the FORTUNE Global 500(R) - to develop more profitable relationships with customers and suppliers; to enable better, more accurate and informed decisions; and to drive organizations forward. SAS is the only vendor that completely integrates leading data warehousing, analytics and traditional BI applications to create intelligence from massive amounts of data. For nearly three decades, SAS has been giving customers around the world The Power to Know(R).

A tertiary and quaternary-care hospital, Duke University Hospital is consistently rated one of the top hospitals in the United States. It houses comprehensive diagnostic and therapeutic facilities including a regional emergency/trauma center; a major surgery suite with dedicated open-heart operating rooms; an endosurgery center; and an extensive diagnostic radiology area. The facility also functions as a research hospital where medical advances are achieved and applied, and as a teaching hospital for students of medicine, nursing, and the allied health sciences.

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Wednesday, December 01, 2004

Six Sigma in Medicine ...

From Committee on Ways and Means, Full Committee, 107-16, Social Security and Medicare Trustees' 2001 Annual Reports, ...

... "To maybe deepen the notion with a few facts that you are talking about, I suppose most of you know about the concept call Six Sigma. What it means, in a million events, a million repetitive events, that there will be 3.4 mistakes in a million events. And to put it in context where we are in medical care, if you look at medications in the United States, one in every 2,000 medications is wrong. Think about that in the context of Six Sigma.

And, again, it is not to be accusatory nor to find fault in the consequence of lots of practices, many of which are now being replaced. But if you think about the scribble on a little white pad and the error potential that exists with that scribble not turning into the right medication; or maybe in a broader sense, that scribble not being integrated in an information system with other medications a patient is taking so that the formulary and the computer can tell you when there is a contraindication about combining drugs.

Then you begin to see the potential of the number of people who wouldn't have to be in the hospital except for the fact that they have a medication error, or those who are there for an extended stay because once they got to the hospital, they got what is called -- the so-called nosocomial infection, more commonly known as a staph infection; and you begin to put number values on how much money we could save by doing things right the first time. In my mind there is no doubt that we can simultaneously improve outcomes for Americans, but make the medical profession more rewarding for those who are in it and simultaneously deal with the financial considerations which have been the focus of most of a national involvement in health and medical care over the last" ...

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Tuesday, November 23, 2004

Lean Healthcare: BD Releases New Version of BD.id(TM) Patient Identification System ...

From PR Newswire (press release) ... reducing errors and increasing operational efficiencies within healthcare facilities combines organizational principles taken from Lean Manufacturing and Six ...

... BD (Becton, Dickinson and Company) (NYSE: BDX), a global medical technology company and leader in patient and healthcare worker safety-engineered devices and technologies, announced today the release of version 6.0 of its BD.id(TM) Patient Identification System for specimen management. The BD.id System improves hospital operational efficiency and enhances patient safety by reducing the potential for medical errors during the specimen management process. ...


BD is a medical technology company that serves healthcare institutions, life science researchers, clinical laboratories, industry and the general public. BD manufactures and sells a broad range of medical supplies, devices, laboratory equipment and diagnostic products. For the fiscal year ended September 30, 2004, BD reported total revenues of $4.935 billion.

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Saturday, October 30, 2004

Healthcare Quality Improvement Program: 83 Tenet Hospitals Recognized for Implementing American Heart ...

Healthcare quality improvement programs focus on the heart ...

From Business Wire (press release), CA ... Tenet Healthcare Corporation (NYSE:THC) announced today that 83 ... This quality improvement program translates what we know about cardiovascular disease ...

... Tenet Healthcare Corporation (NYSE:THC) announced today that 83 hospitals owned and operated by Tenet subsidiaries have been recognized for participating in the American Heart Association's Get With The Guidelines(SM) -- Coronary Artery Disease (CAD) program. The program is designed to ensure heart disease and stroke patients are consistently treated and discharged based on nationally accepted recommendations and guidelines to reduce a patient's risk of a second heart attack or stroke. ...


Tenet's Commitment to Quality is a companywide strategy designed to enhance the overall quality and productivity of the care delivery process at Tenet hospitals across the country. It includes a series of targeted initiatives to bring about significant improvements in evidence-based quality of care and patient safety, nursing practice, medical staff governance, and other important areas related to the delivery of quality care. The Commitment to Quality has already been implemented at 30 of the 69 core Tenet hospitals that will remain after the company's current divestiture program is concluded. Full implementation at the rest of Tenet's core hospitals is expected to be complete by June 30, 2005. Tenet Healthcare Corporation, through its subsidiaries, owns and operates acute care hospitals and related health care services. Tenet's hospitals aim to provide the best possible care to every patient who comes through their doors, with a clear focus on quality and service.

Get With The GuidelinesSM (GWTG) is the premier hospital-based quality improvement program for the American Heart Association and the American Stroke Association. It empowers healthcare provider teams to consistently treat patients with the most updated treatment guidelines. GWTG is designed to save up to 80,000 lives annually by closing the treatment gap in cardiovascular disease and stroke patients.

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Tuesday, October 26, 2004

Healthcare Balanced Scorecard: Cejka Search and Solucient Form Partnership to Study Hospital Leadership Characteristics

... "Data generated by the leadership survey will indicate background and longevity of hospital leaders, management practices, management team composition and other factors. For the past 12 years, Solucient has used a national, comparative, balanced scorecard approach to set the standard for identifying top performing hospitals across the country through its 100 Top Hospitals(R): National Benchmarks for Success studies and awards. Consistent winners of the Solucient 100 Top Hospitals award will be among those receiving the survey." ...


Solucient(R) is an information products company serving the healthcare industry. It is the market leader in providing tools and vital insights that healthcare managers use to improve the performance of their organizations. By integrating, standardizing and enhancing healthcare information, Solucient provides comparative measurements of cost, quality and market performance. Solucient's expertise and proven solutions enable providers, payers and pharmaceutical companies to drive business growth, manage costs and deliver high quality care.

Cejka Search is a nationally recognized executive and physician search organization providing services exclusively to the healthcare industry for more than 20 years. Partnering with organizations in pursuit of the nation's best healthcare talent, Cejka Search completes assignments across all levels of the healthcare continuum. Cejka Search is a Cross Country Healthcare, Inc. (Nasdaq: CCRN) company, a leading provider of healthcare staffing services in the United States.

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Saturday, October 02, 2004

ANOVA Statistical Model: Study Identifies Mortality Risk Factors in Heart Failure Patients

From Yahoo News (press release) ... Analysis of variance (ANOVA) tests were used to compare statistical means and Chi-square tests were used to compare proportions between the high and low risk ...

... Data presented today from the world's largest heart failure registry, known as ADHERE® (Acute Decompensated Heart Failure National Registry), identified clinical indicators that may be used to predict mortality risk in heart failure patients. These data were presented today in a poster session at the Heart Failure Society of America (HFSA) 2004 Scientific Meeting in Toronto, Canada. The ADHERE® analysis evaluated hospital data from 65,180 acutely decompensated congestive heart failure patient cases to identify a combination of clinical measures that distinguished heart failure patients who were at high risk of in-hospital mortality from those at low risk. ...



ANOVA or analysis of variance is a statistical model used to analyze this heart failure data ... The ANOVA statistical method delivers values that can be evaluated to determine whether a statistically significant relationship exists between variables.

ADHERE® is a first-of-its-kind national registry that prospectively collects observational data from across the United States in order to track and study the medical management of patients hospitalized with acute heart failure. The ADHERE® National Registry is sponsored by Scios Inc. and overseen by an independent scientific advisory committee of nationally recognized heart failure experts. The ADHERE® Registry Core Module was launched in October 2001. It is a multicenter, observational, open-label registry of the management of patients treated in the hospital for acutely decompensated congestive heart failure (CHF). ADHERE® is designed to help the medical community better understand acute CHF, improve its management and enhance quality of care. Data regarding current management and treatment trends is collected from the registry and analyzed on a quarterly basis. These data and insights can be used by individual hospitals to develop guidelines and protocols and increase the use of evidence-based therapies to improve the standard of care among heart failure patients, and potentially reduce costs.

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Thursday, September 16, 2004

Healthcare Balanced Scorecard: Healthcare Insights a Key Component in St. Anthony's $23 Million ...

From Business Wire (press release), CA ... Report results using a balanced scorecard technique: Monitor and report financial results in a balanced scorecard format on a timely basis. ...

... Healthcare Insights, LLC (HCI), the leading provider of financial management software for the healthcare industry, today announced that INSIGHTS(R), its proprietary financial management application, played a key role in achieving the dramatic financial turnaround experienced by St. Anthony's Medical Center, St. Louis, Missouri. With escalating healthcare costs, this organization incorporated INSIGHTS to assist with financial management and decision support activities throughout its entire business. ...


Healthcare Insights LLC provides intelligent decision support and management accountability software for the healthcare industry, as well as educational training and business application consulting services. The company's proprietary technology, INSIGHTS, allows small to large healthcare organizations to easily define, establish and monitor financial and non-financial goals. Corporate headquarters are located in Libertyville, Illinois.

St. Anthony's Medical Center, located in St. Louis, Missouri, is the third largest hospital in the metropolitan area. Its 794-bed medical center delivers quality care through its 4,100 employees. It offers a broad continuum of health care services as well as strategic centers of excellence for childbirth, orthopedics, cancer, cardiology, behavioral health, hospice care and surgery. The Emergency Department logs more than 70,000 visits annually, has 44 treatment rooms and serves 10 ambulance districts. St. Anthony's also operates two separate urgent care facilities in South County.

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Sunday, August 08, 2004

Healthcare Six Sigma: High-tech deals boost hospitals

From MSNBC ... A particularly unique aspect of the alliance with GE involves Kaleida adopting the company's Six Sigma approach to management development and performance ...

... The long-term, mega-million-dollar deals struck between Buffalo's two major health-care systems and big medical technology companies could nudge the region's hospital services to a new level of operational sophistication. Hospital leaders say these multi-faceted agreements, signed between the Catholic Health System and Siemens last month and Kaleida Health and General Electric in October, give them the financial wherewithal to access the newest equipment that will improve the care they deliver. ...


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Saturday, July 10, 2004

Healthcare Six Sigma: Hospital to administer care in high-tech doses

From Denver Post, CO ... He is bringing the Six Sigma quality-control system to the 477,000-square-foot facility. Six Sigma is a data-driven method for eliminating ...

Exempla Healthcare has one standard: Excellence. And the newest facility, Exempla Good Samaritan Medical Center, LLC in Lafayette, Colorado, will be another place where Exempla works to provide the best health care in the nation. Exempla Good Samaritan Medical Center is scheduled to open in fourth quarter 2004. It will be built on the traditions of two of the most respected hospitals in metro Denver: Saint Joseph Hospital and Lutheran Medical Center.

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Thursday, June 17, 2004

Six Sigma Career: Michael Case Joins as Manager and Jeanne Jenkins Promoted to ...

From Business Wire (press release), CA ... Case will be utilizing his certification and experience as a Six Sigma Master Black Belt in a consulting role working with hospital clients' key service lines ...

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Monday, June 07, 2004

Balanced Scorecard: St. Thomas Elgin General Hospital Automates its Balanced ...

From Emediawire (press release) ... Panorama Business Views announced today that St. Thomas Elgin General Hospital (STEGH) has implemented pbviews to automate its Balanced Scorecard Solution. ...

Panorama Business Views mission is to provide a total Performance Management solution that helps organizations to measure their performance, manage all areas of their business, and out perform their competitors through more effective decision-making, efficient management reporting and increased accountability. Founded in 1993, Panorama Business Views is the clear leader in Performance Management with over 400 Fortune 1000 and government customers. With offices in the US, Canada and Europe and an international network of business partners, we offer truly global coverage.

pbviews, the acknowledged market leader in Performance Management, accommodates any performance framework, including: The Balanced Scorecard, Malcolm Baldrige, Six Sigma, or your own specific criteria. Used in more organizations than any other product in this category, pbviews is a flexible, shrink-wrapped solution that requires no customization activity whatsoever, thereby eliminating additional costs and maintenance headaches. The Balanced Scorecard, introduced in 1993 by Kaplan and Norton, has served as the foundation for the Performance Management systems of many Fortune 1000 companies and government organizations. A well designed scorecard bridges the gap between long-term strategies and day-to-day action by aligning performance measures with the critical perspectives of the organization. pbviews provides senior executives and managers with the ability to track performance against established strategic and operational goals.

Organizations begin to focus on Six Sigma in order to facilitate business transformation, make strategic improvements, or do process problem solving. Panorama Business Views Performance Management solution enables Six Sigma organizations to become a customer and market-focused enterprise, by enabling data and fact-driven management, proactive measurement and monitoring of process capabilities. The flexibility of pbviews Performance Maps, Briefing Books and Reports features allows an organization to intuitively and dynamically evaluate overall performance, and assess the cause-and-effect relationships between projects / initiatives, process measures (Little Y’s) and the outcome measures (Big Y’s) they impact.

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Saturday, May 29, 2004

Healthcare Lean Thinking: AH Team Visits Toyota To Learn About "Lean Thinking" ...

... Following Acting Minister for Health Khaw Boon Wan's call for Singapore to strive to be the Toyota in healthcare, the AH team went on a visit to Toyota BodyExpress Centre on 19 March 2004 to learn how the car manufacturer kept up with high standards consistently ...

At Alexandra Hospital, we believe that great lessons in innovation, quality initiatives, service and care can be learnt from organizations from a wide array of industries. As part of this learning journey, we have taken road trips to organizations such as the Ritz Carlton and the National Library Board of Singapore to learn their best practices. For our efforts, we have received a string of awards namely, the ISO 9002, ISO 14001 and OHSAS 18000. We also use the Six Sigma methodology to improve processes such as improving the turnaround time of patients at our specialist outpatient clinics. In addition, we encourage a culture of learning and innovation - so that our staff can come up with fresh ideas to make the lives of our patients better.

Practice Kaizen & Kaikaku: Kaizen is about making continuous gradual, incremental improvement towards perfection. It is the opposite of kaikaku, which is about making a big leap or radical change to the way business is being conducted. To become a lean enterprise, kaikaku, or radical improvement, is needed to be the source of breakthroughs in performance and accelerated growth. Kaizen, or gradual improvement, follows after kaikaku to provide the powerful drive to perfect the processes and to allow the organisation to continue to adapt and stay relevant.

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Sunday, May 16, 2004

Lean Manufacturing: Business week in review

From Pittsburgh Tribune-Review, PA ... Topic: "5S+1 ... In the Office", a lean manufacturing seminar with Richard Kunkle, assistant medical director, Latrobe Area Hospital and Tom Johnson of Johnson ...

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Wednesday, May 12, 2004

Six Sigma Healthcare: Veterans Memorial Hospital experiences profit of $46000 for busy ...

From Waukon Standard, IA ... Myers noted that Wellmark is involved with the Six Sigma training initiative for quality, making the corporation a great fit for VMH to work with to further ...

... We put many of Wellmark’s processes to the test using rigorous, proven process management methods like Six Sigma. In 2002 alone, Wellmark Six Sigma efforts found and eliminated $3.7 million resulting from outdated, duplicate or unnecessary processes within our organization.

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Monday, April 26, 2004

Healthcare Six Sigma: VHA Honors Eight Health Care Organizations With Leadership Awards ...

From PR Newswire (press release) ... Conn.) Hospital -- Through a strong focus on systemically improving and sustaining safety performance, including implementation of Six Sigma quality process ...

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Saturday, April 24, 2004

Six Sigma Healthcare: Virtua Health Harnessing the Power of Six Sigma to Improve Patient Care and Reduce Costs in Health Care

Sharing Virtua's Success with the Nation: Susan McGann, RN, Six Sigma Master Black Belt at Virtua Health, featured speaker at National Six Sigma in Health Care Conference

MARLTON, N.J., March 29 /PRNewswire/ -- Six Sigma: if you haven't heard about it yet, chances are you soon will. Six Sigma, a strategic problem- solving approach to improve business operations, is making its mark in the health sector as a means to improve quality of care while reducing costs. Developed by the Motorola Company in 1987, this highly successful approach to improving processes has since been widely adopted and praised throughout corporations including General Electric, DuPont, Johnson and Johnson and Dow Chemical.
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Virtua Health, a New Jersey based non-profit healthcare provider, has seen results since implementing General Electric's Six Sigma Master Black Belt development program in July 2000 -- the industry's first designed specifically for healthcare professionals. (In Six Sigma terminology full-time leaders and teachers of the Six Sigma process are referred to as master black belts.) A single Six Sigma project at Virtua saved the organization more than $1 million a year by increasing insurance reimbursement for surgically implanted devices.

Recently, Virtua Six Sigma Master Black Belt Susan McGann, RN, joined other healthcare leaders from across the country to share Virtua's success at the largest Six Sigma conference to date. The Second Annual National Six Sigma Conference "Successfully Implementing Six Sigma in Healthcare -- Harnessing the Power of Six Sigma to Improve Patient Care and Reduce Costs" was recently held in New Orleans, LA. At the conference, McGann shared her knowledge of and experience with the use of Six Sigma as an approach to improving patient safety in healthcare organizations; hiring, training and compensation for green and black belts; and experiences in capturing data and measuring gains.

McGann and fellow Virtua Master Black Belt Mark VanKooy, MD, have led a comprehensive effort to drive the methodologies of Six Sigma, CAP (Change Acceleration Process) and Work Out across Virtua Health. Together they oversee six full-time project leaders known as Black Belts, and 29 managers and supervisors trained as project leaders called Green Belts. The Six Sigma leaders of all levels work to implement programs that support Virtua's STAR initiative. The focus is an outstanding patient experience while raising the organization's process and outcome metrics from average to excellent. Virtua's goal is to train more than 150 Green Belt managers and supervisors in all healthcare areas.

"With mentoring from GE's Performance Solutions team and leadership from Virtua's master black belts, Six Sigma projects have been strategically aligned with Virtua's objectives, improving areas that range from revenue enhancement to heparin usage," says McGann. "Virtua's Six Sigma and change management initiatives have delivered tangible, measurable results having a positive impact on patient care, employee morale and the organization's bottom line. As a result of the improvement initiatives over the last few years, Virtua Health reports total annualized savings of more than $5 million to date."

Six Sigma supports Virtua's own unique plan for quality -- the STAR initiative. Developed by Virtua President and CEO Richard P. Miller to create an outstanding patient experience, STAR is a program that charges all employees with applying the principles of excellent service, highest quality and safety, caring culture, best people and resource stewardship to the day-to-day operations of the organization. Six Sigma is a tool to get STAR results. It also reflects the commitment Miller and Virtua's Board of Trustees have to getting results that matter to patients.

Virtua is currently starting the seventh wave of Six Sigma projects. Projects have been initiated in areas ranging from the administration of chemotherapy medication to improved billing for home care services.

One project that demonstrates the application and power of Six Sigma in health care is the Congestive Heart Failure (CHF) Length Of Stay project. The challenge Virtua faced was that the length of stay for Medicare CHF patients was 6.5 days while the Medicare benchmark was 4.2 days. The team found a great deal of variation in the later part of the hospital stay and around the discharge process. Important lab and testing results were not available to the physicians in a timely manner. There was also a great deal of variation in patient and family expectations about the length of stay.

The team created standard operating procedures for the nursing team and a patient and family information brochure describing the usual course of care for CHF patients. The team modified the flow of test results to assure timely availability to the physicians for these patients. The efforts resulted in a length of stay reduction to four days and savings of $116,000 per year in staff and room costs. Staff productivity gains were leveraged to reduce the need for agency nursing.

The project was conducted at one of Virtua's four hospitals but the approach has been fully rolled out at the other three facilities standardizing the process across the health system.

For more information on Virtua's Six Sigma program or STAR Initiative, contact 1-888-Virtua-3 (1-888-847-8823).

Virtua Health, the largest health care provider in South Jersey, is a non-profit organization dedicated to providing the highest quality health care to the communities it serves. Virtua Health, with more than 7,500 employees and 1,700 physicians, is comprised of four hospitals including Virtua Memorial Hospital Burlington County, Mt. Holly, and Virtua West Jersey Hospitals in Berlin, Marlton and Voorhees. More than 7,000 babies are born annually at Virtua's hospitals in Mt. Holly and Voorhees where comprehensive neonatal intensive care for premature newborns is provided. A wide range of world-class pediatric specialty care is offered through the Virtua/duPont Children's Health Program, an affiliation with the A.I. duPont Hospital for Children. The Fox Chase Virtua Health Cancer Program provides comprehensive cancer treatment, the latest technology, and access to national and regional cancer treatment and prevention studies. With five strategically located emergency centers, Virtua handles more emergencies -- and more pediatric emergencies -- than any other health system in South Jersey. Virtua also serves the community with comprehensive primary care and emergency services at its outpatient center in Camden; two long-term comprehensive care centers in Berlin and Mt. Holly; two outpatient surgery centers in Mt. Holly and Voorhees; a home-health care agency and the William G. Rohrer Center for HealthFitness in Voorhees. For information about Virtua's services or physicians, call 1-888-Virtua-3 or visit us on the web at www.virtua.org.

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Thursday, April 15, 2004

Healthcare RFID: St. John Health pursues near perfection with launch of Six Sigma

As the saying goes, nobody’s perfect. St. John Health (SJH) is taking bold steps to come very close to near perfection with the launch of Six Sigma, a management philosophy and process that employs rapid, evidence-based decision-making that pursues 99.99966% effectiveness. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible.

St. John Health is one of only a few health systems in the country to embark on the revolutionary process. Coached by experts from General Electric (GE) whose CEO Jack Welch championed the philosophy during his tenure as head of the company, St. John Health leaders and staff are embracing the process and tools to achieve sustainable and measurable change in improving patient care and performance.

Some of the key commitments St. John Health has made in adopting Six Sigma include:

· Pursuit of perfection in patient care delivery

· Measuring everything that is done

· Tying together cost, quality and service – committing to all of these, every time

· The customer (patient) dictates quality

· Senior management is intimately involved in the quality of care and its improvement

· Six Sigma permeates everything that is done, from one-on-one discussions with employees to building new facilities

“Our vision is to be the preferred healthcare provider in southeast Michigan by consistently providing the highest quality patient care experience in all that we do,” says Elliot Joseph, president and CEO of St. John Health. “We are investing significant financial and human resources in Six Sigma to achieve our vision,” he says.

James Tucci, MD, chief medical officer for St. John Health and a key member of the Six Sigma project team says Six Sigma, which has been used with great success in other industries, is based on a scientific process of decision-making that is driven by data, not guesses or anecdotes. “The Six Sigma process improvement relies on hearing the voice of the customer to first understand the customer’s “critical to quality” (CTQ) expectations. This is being done through customer telephone and written surveys, interviews, and observation,” he says. “ For example, we know that on average hospitals across the country take up to nine hours for a patient to be seen from the triage area where they are evaluated to admission to the hospital,” says Dr. Tucci. “A critical part of Six Sigma is to ask our customers their expectations for a particular process. If the customer says that the time should take no more than six hours, our goal and process for achieving success will be six hours,” he adds.

Dr. Tucci says Six Sigma methodology teaches that the most effective way to improve complex processes is to accurately focus on one aspect of the problem where there is the greatest opportunity for improvement. To that end, St. John Health is launching four projects at Providence Hospital and Medical Center and St. John Hospital and Medical Center to reduce average wait times and to decrease variation in wait times for the emergency departments, operating room and patient discharge.

During the next fiscal year the remaining St. John Health Hospitals will identify people trained as facilitators to lead process improvements. “Six Sigma will be the way we work at St. John Health, not an add-on to existing work. The process will allow us to establish a consistent, disciplined approach to process improvement across our health system which will increase speed and confidence in decision making and provide the highest quality patient care experience for our customers,” says Joseph.

St. John Health is comprised of eight hospitals plus more than 100 medical facilities. Its history of serving the Detroit area dates back to 1844. Every year at St. John Health, we touch thousands of lives in southeast Michigan through dozens of services in and out of the hospital setting. Our services include heart, cancer, physical rehabilitation, behavioral medicine, surgery, emergency and urgent care. More than 10,000 babies are born at St. John hospitals each year! We also operate nursing homes and senior residences. St. John Home Services serves thousands of patients each year in their own homes.

St. John Health's size means we have a stronger voice when advocating for those who have no voice -- the uninsured and poor. Through partnerships, coalitions, and program development and support, our innovative programs increase access to health care services and empower individuals to make informed health choices. Our community health programs include parish nursing, school-based health centers, a grieving children's program, literacy program and infant mortality initiative. We improve access to health care through our community health centers, health screenings and health education. In addition, St. John Health provided more than $100 million in uncompensated care in the past year.

It is our calling to serve, and we do it with pride. Our staff of professionals combines the skills of medical experts in more than 50 specialties and the talented, compassionate clinical staff to heal, to serve, together.

In addition, the St. John Health family includes thousands of volunteers and donors who support our health care mission with their generosity.



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Six Sigma Healthcare: Mercy Hospital of Willard has new CEO

From Tiffin Advertiser Tribune, OH ... Gospodarek is trained in developing and implementing quality initiatives through the highly disciplined Six Sigma process that identifies process improvements ...

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Six Sigma Healthcare: Mercy Hospital of Willard has new CEO

From Tiffin Advertiser Tribune, OH ... Gospodarek is trained in developing and implementing quality initiatives through the highly disciplined Six Sigma process that identifies process improvements ...

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Monday, April 12, 2004

Six Sigma Healthcare...

WARREN, Mich., April 12 /PRNewswire/ -- As the saying goes, nobody's perfect. St. John Health (SJH) is taking bold steps to come very close to near perfection with the launch of Six Sigma, a management philosophy and process that employs rapid, evidence-based decision-making that pursues 99.99966% effectiveness. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible.

St. John Health is the first health system in the state and one of only a few health systems in the country to embark on the revolutionary process. Coached by experts from General Electric (GE) whose CEO Jack Welch championed the philosophy during his tenure as head of the company, St. John Health leaders and staff are embracing the process and tools to achieve sustainable and measurable change in improving patient care and performance.

Some of the key commitments St. John Health has made in adopting Six Sigma include:

Pursuit of perfection in patient care delivery
Measuring everything that is done
Tying together cost, quality and service - committing to all of these, every time
The customer (patient) dictates quality
Senior management is intimately involved in the quality of care and its improvement
Six Sigma permeates everything that is done, from one-on-one discussions with employees to building new facilities

"Our vision is to be the preferred healthcare provider in southeast Michigan by consistently providing the highest quality patient care experience in all that we do," says Elliot Joseph, president and CEO of St. John Health. "We are investing significant financial and human resources in Six Sigma to achieve our vision," he says.

James Tucci, MD, chief medical officer for St. John Health and a key member of the Six Sigma project team says Six Sigma, which has been used with great success in other industries, is based on a scientific process of decision-making that is driven by data, not guesses or anecdotes. "The Six Sigma process improvement relies on hearing the voice of the customer to first understand the customer's 'critical to quality' (CTQ) expectations. This is being done through customer telephone and written surveys, interviews, and observation," he says. "For example, we know that on average hospitals across the country take up to nine hours for a patient to be seen from the triage area where they are evaluated to admission to the hospital," says Dr. Tucci. "A critical part of Six Sigma is to ask our customers their expectations for a particular process. If the customer says that the time should take no more than six hours, our goal and process for achieving success will be six hours," he adds.

Dr. Tucci says Six Sigma methodology teaches that the most effective way to improve complex processes is to accurately focus on one aspect of the problem where there is the greatest opportunity for improvement. To that end, St. John Health is launching four projects at Providence Hospital and Medical Center and St. John Hospital and Medical Center to reduce average wait times and to decrease variation in wait times for the emergency departments, operating room and patient discharge.

During the next fiscal year the remaining St. John Health Hospitals will identify people trained as facilitators to lead process improvements. "Six Sigma will be the way we work at St. John Health, not an add-on to existing work. The process will allow us to establish a consistent, disciplined approach to process improvement across our health system which will increase speed and confidence in decision making and provide the highest quality patient care experience for our customers," says Joseph.

For further information about St. John Health, visit us on the internet at www.stjohn.org .

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Monday, April 05, 2004

Six Sigma Reduces Medical Errors

From The Committee on Energy and Commerce, Subcommittee on Health: A Review of Innovative Strategies to Improve Patient Safety ... you will learn about many fascinating and important technology solutions that will reduce errors and improve safety, but technology can only be as effective as the processes that employ it. The Six Sigma approach is a philosophy and a type of analytic thinking that can permeate an organization and drive behavioral change. Quality, safety, effectiveness and efficiency go hand in hand. Improving quality and safety is not only a moral imperative for us. It also makes solid business sense ...

One of our most successful Six Sigma projects has focused on improving the effectiveness of our specimen handling process to reduce the number of misplaced specimens for testing. When we started, this process already reflected a high level of quality. Now, in our business units that have implemented the new process, it nears perfection...

... In another Six Sigma project we collaborated with hospital customers to reduce specimen collection errors that were causing nurses to re-draw blood from premature infants in neonatal intensive care units. These errors delayed diagnoses and subjected fragile, tiny patients to needless trauma. The root cause or reason was that the ICU nurses had never been properly trained in sample collection. Designing and implementing a simple training course to standardize the best procedures for drawing specimens made an enormous difference for premature infants and their families...

There are a handful of hospitals in the United States that are using the Six Sigma methodology. One of these, Froedtert Memorial Lutheran Hospital in Milwaukee, showed significant improvement in medication delivery...



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Thursday, April 01, 2004

Sixth Sigma: Annual Forum to Reveal how Six Sigma is Revolutionizing the Healthcare Sector

NEW YORK, April 1 /PRNewswire/ -- Six Sigma made its move from
manufacturing to healthcare several years ago, and it has proven itself an
even better fit for service-intensive organizations like hospitals and health
plans. With this growing industry need in mind, Strategic Research Institute
presents the 2nd Annual Six Sigma Strategy for Healthcare forum
(http://www.srinstitute.com/ci285), April 28-29 at the Millennium Knickerbocker in
Chicago.
Participants will learn practical tips for introducing Six Sigma to their
organization, ideas on how to sell Six Sigma internally, and ample case
studies to verify Six Sigma's fit in a healthcare environment. Delegates will
witness how Six Sigma can literally change the culture of an organization.

Six Sigma is revolutionizing the healthcare sector by:

-- Improving overall quality
-- Increasing overall productivity
-- Reducing costs
-- Creating new revenue
-- Decreasing medical errors
-- Increasing patient satisfaction
-- Improving cycle-time
-- Developing staff skills
-- Applying world-class standards

Six Sigma Strategy for Healthcare will feature strategies, solutions and
best practices for successfully deploying this process into the fabric of any
healthcare organization:

-- Capturing the full potential of Six Sigma in healthcare delivery
-- Achieving greater consumer control and lower employer cost
-- Putting technology and Six Sigma methodologies into action
-- Assessing whether your organization is ready for the cultural change
dimension to Six Sigma
-- Improving performances at the front, middle and back office processes
-- Winning strategies to dramatically increase productivity by applying
Six Sigma to labor-intensive processes
-- Discussion of alternatives to start your organization's journey to Six
Sigma
-- Successful communication of Six Sigma strategy to all levels in your
organization

This event will feature Six Sigma industry leaders from:

-- University of Virginia School of Medicine
-- International Society of Six Sigma
-- Charleston Area Medical Center
-- Blood System Laboratories
-- Andell Associates
-- St. Joseph's Community Hospital
-- The Standard Register Company
-- Creative Healthcare USA
-- Mediserve Information Systems Inc.
-- North Shore Long Island Jewish Health System
-- Six Sigma Brokers

For complete conference details and to register, please visit
http://www.srinstitute.com/ci285 or call (888) 666-8514.

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