Six Sigma Customer Interactions

Covad differentiates in the hosting space through Six Sigma in the customer-facing business processes. ...

... "Covad partners with Source 1 HTMT on a six sigma process to continuously improve customer interactions. This is supplemented by other key vendor relationships, including third party quality monitoring and consulting. Continuous auditing, clarification and refinement of existing processes are also provided, for quality assurance and specialized, targeted customer solutions. " ...

Via Covad: Covad to Present at 2007 Outsourcing World Summit