India Six Sigma Strength Delivers Value
... "Even in a three-decade-old industry, firms are adding value by reducing average handle times per call by 30% to 40% using Six Sigma standards of efficiency. " ...
Via Knowledge @ Wharton: How Will Indian IT and BPO Firms Cope with a Global Slowdown?
Labels: country-india, differentiation, information-technology, operational-efficiency, outsourcing, six-sigma, value-delivery


