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The Sixth Sigma: Achieve Breakthrough Performance Using Six Sigma

Monday, June 16, 2008

Six Sigma Measurement Systems

Understand how your customers measure success and position your product or service to exceed their expectation in a differentiated way. Be prepared to offer the associated metrics. ...

... "If their company is involved in Six Sigma or other quality-type initiatives, measurement is an integral part of their operations. Your job is to uncover the existing metrics. That means you need to ask about what they track and how they measure results. " ...


Via 4Hoteliers: Value Proposition

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