Six Sigma Innovation Stigma

Bob Nardelli's choice as leader at Chrysler is questioned, as his Six Sigma approach could stifle innovation needed to revive the ailing automaker. ...

... "But as a command-and-control executive, weaned on Six Sigma, Nardelli isn't the obvious leader for a company whose future depends on innovation. " ...

Via Business Week: Chrysler

Dean of Lean Integrated with Six Sigma Champion

Chrysler integrates Lean Six Sigma in its leadership ranks. ...

... "Both men are known for their achievements in the manufacturing realm. LaSorda is known as the Dean of Lean for his efforts to bring lean manufacturing techniques to Chrysler. Nardelli made his name at General Electric Co. " ...

Via Crain's Detroit Business: Chrysler

When Six Sigma Loses Customer Focus Nardelli-Style

Six Sigma as practiced at Home Depot, under the tenure of Bob Nardelli, lost its focus on the customer and became a number-crunching exercise. No methodology should make an enterprise lose sight of customer needs. ...

... "Six Sigma was used to streamline the check-out process and strategically place vacuum-cleaner displays, for example. ... The bottom line on Nardelli's tenure: Profitability soared, but worker morale drooped, and so did consumer sentiment. " ...

Six Sigma Gone-Bad