Six Sigma Data Mining

HP and PolyVista implement warranty chain management solution for Trane in eight weeks to enable the identification of product quality and warranty-related issues. The solution automates early detection and supports root cause analysis. ...

... "HP and PolyVista's warranty and quality analytics solution worked immediately, allowing us to effectively mine our warranty and production data, said Jerry Brinks, senior quality engineer and Six Sigma Black Belt, Trane. This helps us to identify potential product defects and warranty management challenges, trends and anomalies for faster identification and resolution of product quality and warranty-related problems before we start hearing about it from anywhere else. " ...

Via HP: Trane Warranty Chain Management Early Warning Solution

Kaizen and IT-enabled Processes Expected to Make Healthcare More Efficient and Effective

Lean practices are applied to healthcare in the UK as management systems are improved. ...

... "The Kaizen problem-solving system will also be applied to the turnaround time for lab tests, such as biopsy samples, which will help speed up diagnoses. Much of the work is likely to involve better use of IT systems ... " ...

Via The Scotsman: NHS Lothian

Customer Satisfaction Essential for GE Leader

GE's Steven Sargent shares his disciplined approach to customer service and life. ...

... "I do use the Six Sigma problem-solving DMAIC methodology - define the problem, measure data inputs, analyse the data, improve the process, control the process - to solve problems at work and at home ... " ...

Via The Age: GE Australia Leader