Toyota Problem Tracking

Problem tracking processes enable insights into unanticipated use cases, errors, and flaws. ...

... "If you put a lot of parts together to form a complex electromechanical machine and make it talk to itself via software, it can behave, sometimes, in ways you cannot anticipate. " ...

Via washingtonpost: Toyota

Visualization through Lean Portal

Visualization through a portal can be deployed to empower the workforce to interpret and adapt to shop floor situations and trends. ...

... "More manufacturers are providing their plant-floor operators with access to information through portals that allow them to solve problems and adjust production schedules " ...

Via Industry Week: Technology Lean Role

Vehicle Dependability Study

Buick and Jaguar ascend to the top of JD Power's 2009 dependability ranking. ...

... "Buick and Jaguar (122 PP100 each) tie for the highest-ranking nameplates in vehicle dependability. Jaguar moves up nine rank positions from No. 10 in the 2008 study. Buick, which ranked No. 6 in 2008 and tied for the highest ranking with premium make Lexus in 2007, has ranked among the top 10 since 2003. " ...

Via J.D. Power: 2009 Study Results

Toyota Problem Definition

Einstein's method of problem solving focused on better defining the problem, before working on the solution. The same can be said about the DMAIC process of the Six Sigma methodology. ...

... "When a Toyota executive asked employees to brainstorm ways to increase their productivity, all he got back were blank stares. When he rephrased his request as ways to make their jobs easier, he could barely keep up with the amount of suggestions. " ...

Via LiteMind: Einstein Problem Solving

Six Sigma Data Mining

HP and PolyVista implement warranty chain management solution for Trane in eight weeks to enable the identification of product quality and warranty-related issues. The solution automates early detection and supports root cause analysis. ...

... "HP and PolyVista's warranty and quality analytics solution worked immediately, allowing us to effectively mine our warranty and production data, said Jerry Brinks, senior quality engineer and Six Sigma Black Belt, Trane. This helps us to identify potential product defects and warranty management challenges, trends and anomalies for faster identification and resolution of product quality and warranty-related problems before we start hearing about it from anywhere else. " ...

Via HP: Trane Warranty Chain Management Early Warning Solution

Kaizen and IT-enabled Processes Expected to Make Healthcare More Efficient and Effective

Lean practices are applied to healthcare in the UK as management systems are improved. ...

... "The Kaizen problem-solving system will also be applied to the turnaround time for lab tests, such as biopsy samples, which will help speed up diagnoses. Much of the work is likely to involve better use of IT systems ... " ...

Via The Scotsman: NHS Lothian

Customer Satisfaction Essential for GE Leader

GE's Steven Sargent shares his disciplined approach to customer service and life. ...

... "I do use the Six Sigma problem-solving DMAIC methodology - define the problem, measure data inputs, analyse the data, improve the process, control the process - to solve problems at work and at home ... " ...

Via The Age: GE Australia Leader