Covance Six Sigma Drug Development

Covance discusses company performance and its value from Six Sigma in the drug development process. ...

... "strategic acquisitions such as Swiss Pharma contract, which enhance our integrated drug development capabilities and help us speed development for clients and the expansion of six sigma, including projects with clients, which help us reduce variation and improve the productivity of drug development. " ...

Via Covance: Earnings Call

Six Sigma Solution Center Improves Process Variance

Supportsoft management discusses quarterly results and provides insight into the company's internal effort, including the use of Six Sigma to reduce variability in service processes provided to clients from their solution centers. ...

... "In the solution center, key improvements included the following: Establishment of a dual crew of agents who intervene to resolve long calls and identify common issues that lengthen handle times; implementation of skill-based driving to ensure services are directed to properly skilled agents, and launch of a Six Sigma style initiative to identify and resolve process variances and inefficiencies. " ...

Via Seeking Alpha: SupportSoft Earnings Call

Six Sigma Perfect for Healthcare

Six Sigma has strong role in health care improvement now and in future, as it can be focused on reducing defects in the quality of patient care, ultimately improving and saving lives. What better payback is there? ...

... "Six Sigma stands apart from other process improvement methods because it focuses on reducing variability thereby reducing errors or achieving defect free products or services. It's seems like the perfect methodology to apply in reducing medical errors in our country. " ...

Via ADVANCE for Health Information: Healthcare Process Improvement

Ford Six Sigma QOS Quality Operating System

Ford, where quality is not typically job one (my wife's Windstar check engine light was on for a decade), is seeing some success from Six Sigma improvement methods that reduce variation. The company packages its methods into a management system, or QOS. The critical to quality (CTQ) variables are monitored to drive customer satisfaction. ...

... "Ford also provides assembly plant teams the necessary tools to deliver quality in the manufacturing process. For example, the company’s Quality Operating System (QOS) is critical for identifying and correcting problems within the manufacturing facilities. QOS is implemented in each plant by Variability Reduction Teams (VRT) – cross-functional groups of engineers, plant management and product specialists, including the company’s most skilled problem solvers who’ve been trained through Six Sigma. Each team is assigned to one of 12 vehicle subsystems crucial to customer satisfaction, such as paint or body interior, and examines every detail, looking for imperfections so slight that even the untrained eye, or ear, could not detect them. " ...

Via Ford: Warranty Repairs Costs Decline

Select Continuous Improvement Program to Compete Globally

Embrace continuous improvement to compete effectively in your industry and marketplace. Be prepared to staff a program management office and support the culture change necessary for a lean manufacturing or Six Sigma journey. Business process focus comes first. But, software systems can support change, automation, reduction of manual efforts. ...

... "Six Sigma uses statistical analysis to reduce variation. By reducing variation, the probability of producing a defect is less. " ...

Via IndustryWeek: Which Continuous Improvement Program Is Appropriate For Your Enterprise?