Lean Operations Team Implements Six Sigma

Starwood implements lean and Six Sigma at its hotels to create operational efficiency and drive cost savings to the bottom line. ...

... "Our bottom up approach is called Lean Operations, and it includes using our talent onsite to reduce work and waste. And just to give you a sense of detail, here are a couple of examples. We refined our staffing model to match work to demand. We also outsourced bakers and butchers. And we expanded spans of control for managers and supervisors. The Lean Operations team is working closely with our six sigma teams to implement these productivity enhancements across our hotels. " ...

Via Seeking Alpha: Starwood Hotels

Six Sigma Integrated with Creativity

Starwood integrates Six Sigma into a creative environment to achieve profitable growth. ...

... "Today, by harnessing Six Sigma processes to the creativity that bubbles up from its hotel units, Starwood is able to quickly turn concepts into reality. Hundreds of projects have been done this way, including a menu engineering program that rejiggers the contents of an in-room refrigerator based on their popularity to drive higher profits ... " ...

Via Business Week: Six Sigma at Starwood