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The Sixth Sigma: Achieve Breakthrough Performance Using Six Sigma

Sunday, January 18, 2009

Lean Six Sigma Strategic Direction

Quality management is in hospital's future

Canadian healthcare institution assesses the current environment and adjusts its direction to higher quality and operational efficiency that benefits customers. ...

... "Our new strategic direction will involve an increased reliance on Lean Health care and Six Sigma methods aimed at eliminating waste and needless expenses, and then passing on those cost savings to our customers ... " ...

Via Manitowoc Herald Times: Challenges

Labels: cost-savings, direction, lean-healthcare, lean-manufacturing, six-sigma, strategic-vision

Monday, June 04, 2007

Total Quality Index for Automotive Customer Satisfaction

Hyundai achieves recognition in the Total Quality Index for customer satisfaction. ...

... "Hyundai produced the most segment leaders of any automotive manufacturer, according to Strategic Vision's Total Quality Index(TM) (TQI), which measures total vehicle satisfaction among new car owners. Clinching the top spot in three distinct vehicle segments is a first for Hyundai. The Strategic Vision results released today placed the Hyundai Azera sedan atop the large car segment, the Entourage (tied with the Kia Sedona and Nissan Quest) in the top spot for the minivan segment and the Santa Fe on top in the small sport utility vehicle (SUV) segment. " ...

Premier Customer Satisfaction Survey

Labels: automotive, customer-satisfaction, hyundai, results, strategic-vision, total-quality-index

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Sunday, January 18, 2009

Lean Six Sigma Strategic Direction

Monday, June 04, 2007

Total Quality Index for Automotive Customer Satisfaction

The Sixth Sigma: Achieve Breakthrough Performance Using Six Sigma

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