Automotive Customer Satisfaction

Customer satisfaction statistics are available for the auto industry, showing a growing disparity for American automakers except for Saturn. ...

... "Hit with record losses, American auto manufacturers are also suffering from slumping customer satisfaction. No domestic car maker is represented among the top four nameplates, but the bottom three in the industry are all American brands. Yet customer satisfaction for the industry as a whole remains at an all-time high (unchanged at 82), and one American car maker, GM's Saturn, shows considerable improvement, climbing 5% to tie its all-time high from 1998." ...

Via American Customer Satisfaction Index: American Automakers Fall Further Behind Foreign Competition (PDF)

Six Sigma Internship Provides Insights at Grainger

Intern at Grainger shares experiences from Grainger which included survey on the company's Six Sigma performance management system. ...