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The Sixth Sigma: Achieve Breakthrough Performance Using Six Sigma

Wednesday, March 24, 2010

Lean efficiency improves customer experience

in airport travel at the Auckland, New Zealand airport. ...

... "He credited efficiency initiatives to improve the traveller experience, including the Lean Six Sigma methodologies, the launch of Smartgate, additional air-services ... " ...

Via National Business Review: Auckland Airport

Labels: airplanes, airport, city-auckland, country-new-zealand, customer-experience, customer-focus, customer-value, travel-management

Tuesday, August 14, 2007

Travel Management Efficiency Through Six Sigma

Travel manager uses Six Sigma to drive efficiencies in the travel management process and reduce overall travel costs. ...

... "Using the Six Sigma analytical process, Kelliher determined that these cancellations and exchanges were significantly bulking up Dominion's air costs. " ...

Via Business Travel News: 2007 Travel Manager Of The Year

Labels: analysis, cost-reduction, efficiency, recognition, six-sigma, travel-management

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Wednesday, March 24, 2010

Lean efficiency improves customer experience

Tuesday, August 14, 2007

Travel Management Efficiency Through Six Sigma

The Sixth Sigma: Achieve Breakthrough Performance Using Six Sigma

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