Voice of Customer: Key to Continuous Improvement and Innovation

Do continuous improvement programs stifle innovation? Not if they embrace the voice of the customer and leverage customer input in the product development process. Marketplace competition increasingly involves new value chains that require collaboration across enterprises. ...

... "Whatever the process, be it Stage-Gate, Six Sigma, the Lean Methodology, or a combination thereof, the concept of continuous improvement is generally at its core. The best industrial innovators, irrespective of their size, constantly ask themselves questions such as: What do our customers want? " ...

Via E-Commerce News: Customer Feedback

Innovation Six-Sigma Collision Course

Are Six Sigma and innovation in competition with one another? At some companies, yes. However, Six Sigma brings some tools to the innovation table --- the Voice of the Customer, the House of Quality, DFSS, Design of Experiments (DOE), etc. Let's find an equilibrium to leverage the best of both. ...

... "By its very nature, Six Sigma fosters a very low tolerance for risk because risk increases variation. Innovation, on the other hand, seeks to brave undiscovered, uncertain territory. " ...

Via Business Week: Six Sigma at Odds with Innovation?