GM Quality Accomplishments

GM's turnaround includes a focus on quality management. ...

... "Quality: Industry's best 5-yr warranty coverage program - confidence in GM products, 89% reduction in recalls 2005-2007, New vehicle launches performing at record warranty levels, Chevrolet Malibu ranked highest in initial quality according to J.D. Power & Associates in the midsize car segment and was the highest-ranked domestic vehicle ... " ...

Via GM: Turnaround: Actions and Accomplishments

Warranty Chain Management Enables SixSigma Defect Reduction

Trane uses HP and PolyVista warranty chain management solution to rapidly identify product quality and warranty-related issues through automated early detection and root cause analysis. ...

... "The solution, which was up and running in eight weeks, helps Trane quickly identify product quality and warranty-related issues through automated early detection and root cause analysis. After correcting any current issue detected by the solution, manufacturing teams at Trane can pass the information on to the design or engineering teams to help avoid problems in future products, as well as to vendors and suppliers to help improve long-term product reliability. Through this process, the solution offers reduced warranty costs, improved product development, sourcing and manufacturing processes, and better customer satisfaction. " ...

Via HP: Warranty Chain Management Early Warning System For Defects