Performance Metrics

Breakthrough Performance for Your Organization

Welcome to the Sixth Sigma. Our collection of fine management books that are currently in print about performance metrics and process measures has been compiled by our transformation-practicing staff. Achieve breakthrough performance for your organization by getting to the sixth sigma. You can improve anything that you can measure. Performance metrics are the key to your success. Click on the image or title for additional information and availability. The list is frequently updated; so check back often.

We invite you to browse our information on 6S Six Sigma, DFSS Design For Six Sigma, Lean Six Sigma, BSC The Balanced Scorecard, Performance Metrics, SCM Lean Supply Chain Management, Conjoint Analysis, Kaizen, The Taguchi Method, Innovation, QFD Quality Function Deployment, TOC Theory of Constraints, DOE Design of Experiments, TRIZ The Theory of Inventive Problem Solving, Process Reengineering, Transformation and Change Management, BI Business Intelligence and Data Warehouse, CMM Capability Maturity Model and RUP Rational Unified Process, Portals, Content Management, and KM Knowledge Management, Cycle Time Management, ERP Enterprise Resource Planning. BPM Business Process Management, Value Stream Management, and BioInformatics. For immediate access to books, please visit our e-Book Download Center. Click here for Sixth Sigma News and Sixth Sigma video. Return to Home.

Our Performance Metrics Catalog

Measuring Performance : Using the new metrics to deploy strategy and improve performance by Bob Frost

Keeping Score: Using the Right Metrics to Drive World-Class Performance by Mark Graham Brown

Metrics and Incentives in Outsourcing: Driving Peak Performance [DOWNLOAD: PDF] by Jane C. Linder

The Balanced Scorecard and Quality Programs [DOWNLOAD: PDF] by Robert S. Kaplan

Industrial Environmental Performance Metrics: Opportunities and Challenges by National Research Council Committee on Industrial Environmental

Safety Metrics: Tools and Techniques for Measuring Safety Performance by Christopher A. Janicak

IT Services Costs, Metrics, Benchmarking and Marketing by Anthony Tardugno

Practical Software Metrics For Project Management And Process Improvement by Robert B. Grady

Metrics and Models in Software Quality Engineering (2nd Edition) by Stephen H. Kan

Key Management Ratios: Master the Management Metrics that Drive and Control Your Business, Third Edition by Ciaran Walsh

Software Metrics: Establishing a Company-wide Program by Robert B. Grady

Five Core Metrics: The Intelligence Behind Successful Software Management by Lawrence H. Putnam

Software Metrics: A Rigorous and Practical Approach, Revised by Norman E. Fenton

Analyzing Decision Making : Metric Conjoint Analysis by Jordan J. Louviere

Organizational Fitness: The Context for Successful Balanced Scorecard Programs [DOWNLOAD: PDF] by Michael Beer
Performance Measurement: Implementing the Balanced Scorecard by American Productivity & Quality Center
The Balanced Scorecard and Quality Programs [DOWNLOAD: PDF] by Robert S. Kaplan
Balanced Scorecard Diagnostics : Maximizing Performance Through the Dynamic Decision Framework by Alexander K. Guy

Building and Implementing a Balanced Scorecard by James Creelman
Balanced Scorecard in a Week (In a Week) by Mike Bourne

Balanced Scorecard Software Report by Bernard Marr
How to Use Balanced Scorecards to Implement E-Strategy [DOWNLOAD: PDF] by Ted Jackson

How to Conduct a Balanced Scorecard Review to Create Strategic Alignment [DOWNLOAD: PDF] by Bob Paladino
Creating Budget-less Organizations with the Balanced Scorecard [DOWNLOAD: PDF] by Thomas Boesen
Measuring Value Creation with the Balanced Scorecard/Value Engineering by David P. Norton
Performance Drivers: A Practical Guide to Using the Balanced Scorecard by Nils-Göran Olve
Integrating Shareholder Value and Activity-Based Costing with the Balanced Scorecard by Robert S. Kaplan
President's Management Agenda: A Balanced Scorecard Approach by James B. Whittaker
The Balanced Scorecard by Nils-Göran Olve
Rath & Strong's Six Sigma Pocket Guide by Rath & Strong

What Is Six Sigma? by Peter S. Pande
The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan
The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment by Robert S. Kaplan
Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results by Paul R. Niven
The Balanced Scorecard: Measures That Drive Performance (HBR OnPoint Enhanced Edition) [DOWNLOAD: PDF] by Robert S. Kaplan
Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies by Paul R. Niven
Putting the Balanced Scorecard to Work (HBR OnPoint Enhanced Edition) [DOWNLOAD: PDF] by Robert S. Kaplan
Using the Balanced Scorecard as a Strategic Management System (HBR OnPoint Enhanced Edition) [DOWNLOAD: PDF] by Robert S. Kaplan
The Balanced Scorecard for Public-Sector Organizations [DOWNLOAD: PDF] by Robert S. Kaplan
Design for Six Sigma in Technology and Product Development by C. M. Creveling

The Balanced Scorecard: Measures That Drive Performance (HBR OnPoint Enhanced Edition) [DOWNLOAD: PDF] by Robert S. Kaplan
Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies by Paul R. Niven
Putting the Balanced Scorecard to Work (HBR OnPoint Enhanced Edition) [DOWNLOAD: PDF] by Robert S. Kaplan
Using the Balanced Scorecard as a Strategic Management System (HBR OnPoint Enhanced Edition) [DOWNLOAD: PDF] by Robert S. Kaplan
The Balanced Scorecard for Public-Sector Organizations [DOWNLOAD: PDF] by Robert S. Kaplan
Overcoming the Barriers to Balanced Scorecard Use in the Public Sector [DOWNLOAD: PDF] by Robert S. Kaplan
Design for Six Sigma : A Roadmap for Product Development by Kai Yang
Design for Six Sigma (Briefcase Books Series) by Greg Brue

Integrating Lean Six Sigma and High-Performance Organizations by Thomas Devane
What is Lean Six Sigma by Michael L. George
Design for Six Sigma: Launching New Products and Services Without Failure by Geoff Tennant
Understanding the Essentials of the Six Sigma Quality Initiative by Harold Star
Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results by Earl Naumann
Six Sigma for Electronics Design and Manufacturing (Professional Engineering) by Sammy G. Shina
Six Sigma for the Office: A Pocket Guide by Roderick A. Munro
Six Sigma Study Guide by Bryan Dodson
Design for Six Sigma: Launching New Products and Services Without Failure by Geoff Tennant
Guiding Successful Six Sigma Projects by Oriel Incorporated
Six Sigma Deployment by Charlie Wilson
Six Sigma: What It Is and How to Use It [DOWNLOAD: PDF] by Hal Plotkin
The Six Sigma Basic Training Kit: Implementing Juran's 6-Step Quality Improvement Process And Six Sigma Tools by The Juran Institute
Sailing Through Six Sigma - Book & CD Set by Michael Brassard
Leaning into Six Sigma: The Path to Integration of Lean Enterprise and Sixth Sigma by Chuck Mills
The Six Sigma Instructor Guide (2nd) by Jay Arthur
Quality Beyond Six Sigma by Ron Basu
Sixth Sigma Knowledge Design by Mikel J. Harry
Applying Project Management to Six Sigma Projects by Delaine Campbell
Design for Six Sigma [DOWNLOAD: ADOBE READER] by Greg Brue
Six Sigma for the Shop Floor: A Pocket Guide by Roderick A. Ph.D. Munro
Six Sigma and Beyond: Design of Experiments by D. H. Stamatis
Statistical Methods for Six Sigma : In R&D and Manufacturing by Anand Joglekar
Six Sigma Deployment : A Guide for Implementing Six Sigma in Your Organization by Paul A. Keller
Six Sigma for Financial Professionals by D. H. Stamatis
Wisdom on the Green : Smarter Six Sigma Business Solutions by Forrest Iii Breyfogle
Six Sigma and Beyond: Problem Solving and Basic Mathematics by Dean H. Stamatis
The Ultimate Six Sigma: Beyond Quality Excellence by Keki R. Bhote
Sixth Sigma and Beyond: Statistical Process Control by D. H. Stamatis
Weight Loss Success Using Six Sigma by Sterling Thompson
Juran Institute's Six Sigma: Breakthrough and Beyond by Juran Institute
The Six Sigma Revolution [DOWNLOAD: ADOBE READER] by George Eckes
Design Control to Sixth Sigma for Medical Devices by Jose Justiniano
The Six Sigma Fieldbook: How to Successfully Implement the Six Sigma Breakthrough Management Strategy by Mikel J. Harry
Six Sigma and Beyond: Foundations of Excellent Performance by D. H. Stamatis
The Six Sigma Project Planner [DOWNLOAD: ADOBE READER] by Thomas Pyzdek
Six Sigma in Service Industries by Elizabeth Keim
The Sixth Sigma Journey from Art to Science by Larry Walters
Achieve Lasting Process Improvement: Reach Six Sigma Goals without the Pain by Bennet P. Lientz
Integrating Lean Six Sigma and High-Performance Organizations by Thomas Devane
The Vision of Six Sigma (8 Volume Set) by Mikel Harry
Six Sigma and Beyond: Design for Six Sigma by D. H. Stamatis
Six Sigma Quality for Business and Manufacture by Joseph Gordon
Six Sigma Companion Guide Experimental Design for Practitioners by Marie A. Gaudard
Sixth Sigma and Related Studies in the Quality Disciplines: The Best on Quality Book Series by International Academy for Quality
Six Sigma: Continual Improvement for Business by William Truscott
Six Sigma. [DOWNLOAD: ADOBE READER] by Mikel Harry
Deploying Six Sigma To Bolster Business Processes and the Bottom Line by American Productivity & Quality Center
The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams [DOWNLOAD: MICROSOFT READER] by Peter Pande
Sixth Sigma : SPC and TQM in Manufacturing and Services by Geoff Tennant
Blending Lean and Six Sigma Workbooks by Larry Rubrich
Six Sigma: Understanding the Concept, Implications and Challenges by Mario Perez-Wilson

Our Favorite Performance Metrics Resources

Intelligent Enterprise Magazine - Business Process Intelligence

Business Performance Measurement - Metrics Measurement - Planning

Improving Government Business Processes

Decision-support products track leading performance metrics, ...

Business Finance Article Archives

Business Process Outsourcing Overhyped?

Wall Street & Technology Tech Library: Business Metrics

Keys to Successful BPO Relationships - Buyer's Guides - Business ...

Reengineering and Process Metrics

IBM Business Strategy Consulting - Global benchmarking program

Supply Chain Mgmt. - Integration Matures With Business Activity ...

Performance Metrics Methodology

Human Resources Performance Metrics - SearchCIO.com ...

The real-time enterprise demands alignment of IS and business ...

Baldrige Business Best Practices

Business Intelligence Solutions: Enterprise Performance ...

Shared Market Study: Services Performance Metrics and Critical ...

PRODUCT DEVELOPMENT METRICS

Financial Tools to Drive Business Strategy

http://www.servqual.com/kano.html Information on the Kano model

http://www.dosixsigma.com/sixsigmadefinition.htm ; Six Sigma Info

http://www.asq.org/sixsigmaportfolio/index.html ASQ Sixth Sigma

http://www.asq.org/products/sigma/ ; ASQ Six Sigma Background

http://www.ge.com/annual99/letter/letter_three.html ; GE 6Sigma Letter

http://www.gess.ge.com/sigma.asp ; GE 6Sigma Quality Page

http://www.traininguniversity.com/magazine/may_june00/lookat.html ; Motorola Univ 6 Sigma

http://www.juran.com/main.html ; 6s at Juran Institute

http://www.barringer1.com/jan98prb.htm ; 6 sigma problem

http://www.qualitydigest.com/dec97/html/motsix.html ; 6 sigma at Motorola

http://www.mot.com/MIMS/MSPG/Special/CLM/sld001.htm; Motorola Six Sigma Presentation

http://www.americanquality.com/sampling.htm Good List of Sampling & Statistics Links

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